Oklahoma City, Oklahoma, United States · Remote OK
Description HeartLine provides 24/7 support to individuals and families with a primary focus to de- escalate crisis situations presented via phone, text and chat services. Situations may include relationship struggles, p…
Skills: Crisis Intervention, Suicide Risk Assessment, Emotional Support, Case Documentation, Active Listening
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Provide 24/7 crisis intervention and emotional support via phone, text, and chat to individuals in distress. Conduct risk assessments, develop safety plans, and connect help-seekers with appropriate community resources.
Requires a high school diploma or GED, with a bachelor's degree preferred. Applicants must reside in Oklahoma and possess strong communication skills and the ability to handle high-stress crisis situations.
Description
HeartLine provides 24/7 support to individuals and families with a primary focus to de- escalate crisis situations presented via phone, text and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress.
The Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phone, text, and chat. Crisis Contact Specialists assess help-seeker needs, conduct risk and safety assessments, provide emotional support, offer information and referrals to appropriate services, assist with advocacy when needed, and complete follow-up contacts as assigned to ensure individuals receive the support and resources they need. All interactions are handled in accordance with HeartLine policies and national program standards, ensuring timely intervention, appropriate documentation, and high-quality crisis support.
This role may support multiple programs, including the 988 NBU Suicide & Crisis Lifeline and the Disaster Distress Helpline, depending on operational needs. To be considered for this role, applicants must reside in Oklahoma.
Requirements
Education: High school diploma or GED required. Bachelor's degree preferred.
Experience: Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.
This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.
HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.
Contents may be subject to change to meet the needs of the organization.
24/7 Help & Hope for those in need.
HeartLine connects Oklahomans to help, hope & information - 24 hours a day. HeartLine's vision is to be the essential link between people in need & community services & will be the premier provider of individual & community hope.
Offices: Oklahoma City, OK 73107, US
24/7 Help & Hope for those in need.
HeartLine connects Oklahomans to help, hope & information - 24 hours a day. HeartLine's vision is to be the essential link between people in need & community services & will be the premier provider of individual & community hope.
Offices: Oklahoma City, OK 73107, US
