Jobs at Northwest Michigan Health Services, Inc. (Now Hiring) — 7 open

Are you searching for a meaningful career with competitive pay and exceptional benefits? If so, Northwest Michigan Health Services, Inc. (NMHSI) is the place for you!

For more than 50 years, NMHSI—a nonprofit community health center—has proudly served communities across Northwest Michigan. We are seeking a compassionate, organized, and patient-focused Care Coordinator I to join our team.

About the Role

The Care Coordinator I plays a vital role in connecting patients with the healthcare services and community resources they need to achieve better health outcomes. This position coordinates referrals across NMHSI sites, collaborates with providers and community partners, and helps patients navigate the healthcare system by removing barriers to care.

Working closely with clinical teams, Community Health Workers, and external organizations, the Care Coordinator supports patients with moderate to complex healthcare needs while promoting quality, continuity, and efficiency in care delivery.

View full job description for more details.

Key Responsibilities

• Coordinate referral activities across all NMHSI locations to ensure timely, high-quality patient care
• Process and monitor referrals for medical, behavioral health, specialty care, and community services
• Train staff on referral workflows and best practices for processing and following referrals
• Coordinate referrals to the Community Health Worker (CHW) program and collaborate with local health departments to reduce barriers to care
• Identify and connect patients with appropriate community resources and support services
• Assist patients and families in understanding healthcare options and navigating the referral process
• Create, maintain, and monitor referral databases to ensure accurate documentation and follow-up
• Collaborate with providers, care teams, and community partners to improve care coordination and patient outcomes
• Perform other duties as assigned

Qualifications

Education & Experience:

• Bachelor of Science or Associate's degree in a clinical science or related healthcare field OR a minimum of two (2) years of experience in a related field
• Two (2) or more years of ambulatory care experience
• Experience working with patients managing chronic illnesses
• Experience in a community health or Federally Qualified Health Center (FQHC) setting preferred

Skills & Abilities:

• Experience with data compilation and analysis
• Knowledge of medical terminology
• Experience with quality improvement initiatives and process improvement
• Strong organizational and time management skills with the ability to manage multiple priorities
• Intermediate computer skills and proficiency with healthcare technology systems
• Ability to work independently while maintaining excellent attention to detail
• Strong communication, problem-solving, and interpersonal skills

Additional Requirements:

• Current Basic Life Support (BLS)/CPR certification or ability to obtain, if required by licensure or certification
• Ability to work collaboratively with providers, care teams, patients, families, and community partners
• Commitment to providing compassionate, patient-centered care and improving access to healthcare services

Why Join NMHSI?

As a team member with NMHSI, you become eligible for an outstanding benefits package 30 days after employment, including:

Health & Insurance Benefits

• Medical benefits through BCBS of Michigan or BCN
• Health Savings Account (HSA) with employer contribution
• Employer-sponsored group term life insurance
• Employer-sponsored short-term and long-term disability insurance
• Employee Assistance Program (available immediately)
• Voluntary life insurance options

Paid Time & Work–Life Balance

• 11 paid holidays
• Generous Paid Time Off (PTO)

Retirement Benefits

• 401(k) with Roth option and employer match

Join Our Mission-Driven Team

If you are passionate about helping patients navigate the healthcare system, connecting individuals with the resources they need, and making a meaningful impact in your community, we encourage you to apply.

Northwest Michigan Health Services, Inc. is an equal opportunity employer.