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Navy Mutual Aid Association logoNavy Mutual Aid Association

Director of Underwriting

Arlington, Virginia, United States · Remote OK

$165k–$185k/yr

Senior+

At Navy Mutual, our mission is rooted in serving members of the uniformed services and their families with financial strength, integrity, and care. We are seeking a Director of Underwriting to lead and modernize our Unde…

Skills: Life Insurance Underwriting, Strategic Leadership, Risk Management, Process Improvement, Operational Transformation

Navy Mutual Aid Association logo

Director of Underwriting

Navy Mutual Aid Association

Arlington, Virginia, United States • Remote OK

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Senior+

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  • $165k–$185k/yr
  • Full-time
  • bachelor degree, professional certificate
  • Posted 2d ago
  • ~40 hrs/week
  • Remote in Arlington, Virginia, United States

Responsibilities

Lead and modernize the Underwriting and New Business functions to drive operational excellence and a best-in-class member experience. Responsible for translating enterprise strategy into scalable operating practices while ensuring disciplined risk management and compliance.

Requirements

Requires a Bachelor's degree and 8+ years of life insurance underwriting experience, including leadership of technical professionals. Must have deep expertise in medical underwriting, mortality risk assessment, and process automation initiatives.

Full job description

At Navy Mutual, our mission is rooted in serving members of the uniformed services and their families with financial strength, integrity, and care. We are seeking a Director of Underwriting to lead and modernize our Underwriting and New Business functions—driving both operational excellence and a best-in-class member experience.

This is a high-impact leadership role responsible for translating strategy into scalable, efficient operations while ensuring disciplined risk management, strong compliance, and sustained growth.


What You’ll Do

Strategic Leadership & Execution

  • Develop and execute underwriting and new business strategies aligned to organizational goals, risk appetite, and service standards
  • Translate enterprise strategy into disciplined, scalable, and measurable operating practices
  • Lead transformation initiatives to modernize underwriting and new business processes

Operational Excellence

  • Oversee end-to-end new business lifecycle: intake, underwriting, requirements, offers, reconsiderations, and policy activation
  • Optimize workflows, case assignment, and throughput to improve cycle times, productivity, and consistency
  • Establish and monitor service level agreements (SLAs) and performance standards

Underwriting Leadership & Risk Management

  • Provide technical underwriting guidance on complex life insurance risks
  • Ensure decisions are well-documented, compliant, and aligned with mortality expectations and reinsurance requirements
  • Review and approve complex cases within authority and escalate as needed

Transformation & Innovation

  • Lead adoption of automation, accelerated underwriting, and third-party data solutions
  • Evaluate and implement digital tools and workflow enhancements to improve speed and accuracy
  • Advance real-time decisioning capabilities and member experience improvements

Performance & Analytics

  • Develop and monitor KPIs and KRIs, including:
    • Cycle time and throughput
    • Quality and post-issue audit results
    • Requirement aging and placement rates
    • Productivity and vendor performance
  • Identify trends, risks, and improvement opportunities; drive corrective action

People Leadership

  • Lead, coach, and develop underwriting and new business teams, including managers and senior technical staff
  • Drive performance management, workforce planning, succession planning, and talent development
  • Foster a culture of accountability, continuous improvement, and high performance

Cross-Functional Partnership

  • Collaborate with Sales, Inforce, Claims, Finance, Legal, Compliance, and Technology
  • Partner with reinsurance carriers on complex cases and program optimization
  • Ensure alignment across teams to deliver a seamless, member-first experience

Governance & Compliance

  • Maintain underwriting guidelines, SOPs, audit readiness, and regulatory compliance
  • Support escalations, member complaints, and risk-related reviews (e.g., rescissions, contestable claims)
  • Manage vendor relationships (e.g., medical exams, labs, data providers)

What You Bring

Required Qualifications

  • Bachelor’s degree in a related field
  • 8+ years of life insurance underwriting experience, including complex case review
  • Proven leadership experience managing teams and/or senior technical professionals
  • Deep understanding of:
    • Medical underwriting and terminology
    • Mortality risk assessment
    • Reinsurance practices
  • Experience leading:
    • Process improvement and operational transformation
    • Automation and accelerated underwriting initiatives
    • KPI/KRI development and performance analytics
  • Strong working knowledge of underwriting systems, workflow tools, and policy administration platforms
  • Excellent communication, leadership, and stakeholder management skills
  • Ability to operate effectively in a fast-paced, production-driven environment

Preferred Qualifications

  • Professional designations such as CLU, FLMI, ALU, or FALU
  • Experience with vendor management and underwriting data providers
  • Advanced proficiency in Microsoft Excel and reporting tools

 

Related keywords

Life InsuranceUnderwritingMortality RiskReinsuranceAccelerated UnderwritingCLUFLMIALUFALUKPIKRISOPCase AssignmentPolicy AdministrationDigital TransformationRisk Appetite

About Navy Mutual Aid Association

LinkedInVisit site

Your Future. Our Promise.

Industry
Insurance
Company size
51-200 employees
Founded
1879
Headquarters
Arlington, VA
LinkedIn followers
5,270

Navy Mutual Aid Association provides life insurance and annuity products to military members and their families. We also assist service members and their survivors in understanding federal benefits to which they are legally entitled, and providing education on matters of financial security which are specifically tailored to the military member and family.

Offices: Henderson Hall, 29 Carpenter Road, Arlington, VA 22204, US

Life InsuranceAnnuitiesand Survivor BenefitsEmployee BenefitsLife InsuranceFinancial Services
View all jobs at Navy Mutual Aid Association

About Navy Mutual Aid Association

LinkedInVisit site

Your Future. Our Promise.

Industry
Insurance
Company size
51-200 employees
Founded
1879
Headquarters
Arlington, VA
LinkedIn followers
5,270

Navy Mutual Aid Association provides life insurance and annuity products to military members and their families. We also assist service members and their survivors in understanding federal benefits to which they are legally entitled, and providing education on matters of financial security which are specifically tailored to the military member and family.

Offices: Henderson Hall, 29 Carpenter Road, Arlington, VA 22204, US

Life InsuranceAnnuitiesand Survivor BenefitsEmployee BenefitsLife InsuranceFinancial Services
View all jobs at Navy Mutual Aid Association

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