Fleet Support Executive About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to mak…
Skills: Customer service, Complaint handling, Problem resolution, Communication skills, Organization
Fleet Support Executive About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to mak…
Skills: Customer service, Complaint handling, Problem resolution, Communication skills, Data analysis
Are you an experienced Tyre Fitter/Fast Fit Technician looking for the next step in your career, if so then look no further apply today to the UK’s largest Automotive service, maintenance and repair business and we offer…
Skills: Tyre fitting, Fast fit, Automotive maintenance, Vehicle repair, Health and safety compliance
Are you passionate about cars, love helping customers, and enjoy working independently? Join Halfords as a Mobile Technician and bring your skills directly to our customers’ driveways. On-target earnings up to £34,809 A …
Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, yo…
Brilliant at leading a team? Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an unc…
Skills: Leadership, Team management, Customer satisfaction, Business performance management, Coaching
On-target earnings up to £38,130 Comprising a base salary of £30,750 - £33,830 An uncapped monthly bonus scheme with average additional earnings of £4,300 per year. 5 days a week (This centre is closed on Sundays) Earn e…
On-target earnings up to £39,100 Comprising a base salary of £32,000 An uncapped monthly bonus scheme with average additional earnings of £7,100 per year. 5 days a week (this centre is closed on Sunday's) Earn extra with…
On-target earnings up to £43,000. Comprising a base salary of up to £37,000. An uncapped monthly bonus scheme with average additional earnings of £6,000 per year. 5 days a week - NO Sundays! Earn extra with our refer a f…
On-target earnings up to £43,000. Comprising a base salary of £37,000. An uncapped monthly bonus scheme with average additional earnings of £6,000 per year. 5 days a week - NO Sundays! Earn extra with our refer a friend …
Skills: Vehicle maintenance, MOT testing, Diagnostics, Vehicle repair, Automotive service
East Riding of Yorkshire, England, United Kingdom · On-site
$33k–$42k/yr
Mid level
On-target earnings up to £41,800 Comprising a base salary of £33,000 - £35,000 An uncapped monthly bonus scheme with average additional earnings of £6,800 per year. 5 days a week (this centre is closed on Sunday's) Earn …
Skills: Vehicle maintenance, MOT testing, Diagnostics, Vehicle repair, Customer service
Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! Join us as an Assistant Man…
Skills: Team leadership, Customer service, Business performance management, Coaching, Training
Age 21+ £12.91 per hour Under 21 £11.05 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this …
Skills: Customer service, Retail sales, Car parts fitting, Cycle repair, Problem solving
Age 21+ £12.71 per hour Under 21 £10.85 per hour Got a knack with customers? Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a grea…
Skills: Customer service, Retail sales, Problem solving, Product knowledge, Communication
On-target earnings up to £37,730 Comprising a base salary of £31,000 - £33,830 An uncapped monthly bonus scheme with average additional earnings of £3,900 per year. 5 days a week Earn extra with our refer a friend scheme…
On-target earnings up to £42,970 Comprising a base salary of £32,970 - £36,770 An uncapped monthly bonus scheme with average additional earnings of £6,200 per year. 5 days a week Earn extra with our refer a friend scheme…
Skills: Vehicle maintenance, Vehicle repair, MOT testing, Diagnostics, Customer experience
£24,825 - £29,500 per annum Mobile role – Van, Tools & PPE provided Monday to Friday 08.00 – 17.00, Saturday 08.00 – 12.00 Once qualified, earn uncapped bonus, overtime & call-out rate. Launch your career as a Commercial…
Skills: Tyre fitting, Tyre repair, Customer service, Vehicle maintenance, Automotive repair
Age 21+ £12.91 per hour Under 21 £11.05 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this …
Skills: Customer service, Retail sales, Car parts fitting, Cycle repair, Problem solving
On-target earnings up to £41,240 Comprising a base salary of £34,640 An uncapped monthly bonus scheme with average additional earnings of £6,600 per year 5 days a week (the centre is closed on a Sunday) Earn extra with o…
Age 21+: £14.21 per hour Under 21: £12.35 per hour Got a passion for all things bike? You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with custom…
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Part-time
Annual discretionary bonus scheme, Pension, Life assurance, 25 days annual leave plus bank holidays, Enhanced family leave, Employee discounts
Posted 2d ago
~20 hrs/week
Responsibilities
You will act as the first point of contact for fleet customers, managing booking requests and resolving enquiries or complaints. Additionally, you will analyze operational data and collaborate with internal teams to drive service improvements and maintain accurate records.
Requirements
The role requires proven experience in customer service and complaint resolution, along with strong communication and organizational skills. Proficiency in Microsoft Office, particularly Excel and Outlook, is essential, while automotive or fleet knowledge is considered an advantage.
Full job description
Fleet Support Executive
About us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.
That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.
About the role
Join our Fleet Support team and play a key role in delivering a seamless experience for our fleet customers and operational teams. You'll be the first point of contact for a range of enquiries, concerns and booking requests, taking ownership of issues and working proactively to provide effective solutions that keep customers moving and build long-term confidence in our service.
This is a fast-paced, customer-focused role that requires strong communication, organisation and problem-solving skills. Working closely with customers and colleagues across the business, you'll help drive high service standards, resolve queries and complaints professionally, and contribute to the continuous improvement of our fleet support offering.
Key responsibilities
Delivering outstanding customer service across multiple channels, responding to customer and business enquiries promptly and professionally.
Coordinating and managing fleet and warranty bookings, ensuring a smooth journey from initial request through to completion.
Taking ownership of customer concerns, investigating issues thoroughly and identifying root causes to help drive long-term improvements.
Handling complaints and escalations with confidence, empathy and professionalism, always striving for the best possible outcome.
Analysing service and operational data, spotting trends and collaborating with key stakeholders to implement effective solutions.
Maintaining accurate digital service records and ensuring information is captured and updated correctly.
Building strong working relationships with Business Development Managers, Autocentre Managers and Regional Managers to support fleet operations.
Supporting pricing initiatives, helping to implement changes accurately and efficiently across the business.
Working cross-functionally with teams across the organisation to resolve issues, improve processes and enhance the customer experience.
Providing general administrative and operational support to ensure the Fleet Support and Customer Service teams run effectively.
About you
Proven experience in customer service, complaint handling and problem resolution.
Excellent communication skills, both over the phone and in writing.
Calm, professional and resilient when handling difficult situations and escalations.
Able to build effective relationships with colleagues and stakeholders at all levels.
Comfortable working to targets, SLAs and deadlines in a fast-paced environment.
Strong attention to detail with the ability to accurately record and manage data.
A collaborative team player with a proactive, solutions-focused approach.
Adaptable and open to change, with a continuous improvement mindset.
Strong Microsoft Office skills, particularly Excel and Outlook.
Fleet, automotive or mechanical knowledge would be advantageous but is not essential.
Experience of reporting, data analysis or CRM systems would be beneficial.
Reward & benefits
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
We offer hybrid working in our Support Centre, you will be based at our Support Centre 1 days a week with an optional 4 days working from home.
You will have access to a wealth of employee discounts across the Halfords suite of products and services.
Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 1 day on site at our Support Centre in Redditch.
National Tyres and Autocare is now part of the Halfords group with a network of over 600 garages.
Industry
Automotive
Company size
1,001-5,000 employees
Founded
1971
Headquarters
Stockport
LinkedIn followers
4,244
National Tyres and Autocare is now part of the Halfords group with a network of over 600 garages providing all types of garage services such as tyres, MOTs, repairs and servicing.
We have a network of 230+ branches throughout the UK with the following opening hours:
8.30am to 6.00pm Monday to Friday
8.30am to 5.00pm Saturday
10.00am to 4.00pm Sunday*.
National's sister company, Viking International are the UK's largest tyre and autocare component wholesaler, operating from nine strategically located warehouses throughout the UK. This ensures that our branches stock a comprehensive range of products including Bridgestone, Michelin, Pirelli, Continental, Avon and various budget brands to suit all your motoring requirements as well as providing an unrivalled level of service.
National also provides services to the business sector. Their National Fleet division offers various services to help fleet companies manage their fleets more effectively. Dealer Division offers a unique one stop tyre supply, fitting and maintenance operation which has been developed to meet the particular needs of motor dealerships
*Selected branches – please check before travelling.
National Tyres and Autocare is now part of the Halfords group with a network of over 600 garages.
Industry
Automotive
Company size
1,001-5,000 employees
Founded
1971
Headquarters
Stockport
LinkedIn followers
4,244
National Tyres and Autocare is now part of the Halfords group with a network of over 600 garages providing all types of garage services such as tyres, MOTs, repairs and servicing.
We have a network of 230+ branches throughout the UK with the following opening hours:
8.30am to 6.00pm Monday to Friday
8.30am to 5.00pm Saturday
10.00am to 4.00pm Sunday*.
National's sister company, Viking International are the UK's largest tyre and autocare component wholesaler, operating from nine strategically located warehouses throughout the UK. This ensures that our branches stock a comprehensive range of products including Bridgestone, Michelin, Pirelli, Continental, Avon and various budget brands to suit all your motoring requirements as well as providing an unrivalled level of service.
National also provides services to the business sector. Their National Fleet division offers various services to help fleet companies manage their fleets more effectively. Dealer Division offers a unique one stop tyre supply, fitting and maintenance operation which has been developed to meet the particular needs of motor dealerships
*Selected branches – please check before travelling.