West Manchester Township, Pennsylvania, United States · On-site
Mid level$100K raised
Edited by: Kevin Miller Date: 6/27/2016 Role purpose: Provide technical support to external customers and internal departments Role manager: Customer Support Manager / Technical Support Supervisor Role prime main process…
West Manchester Township, Pennsylvania, United States · On-site
Mid level$100K raised
Maintained / Edited by Julie Mattiko HR Manager Approved by HR Manager Date 4/6/26 Revision Employee Name Job Title HR Specialist Department Human Resources Reports To HR Manager Mission/Goals Supporting HR in Onboarding…
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Full-time
associate degree, professional certificate
Posted 19d ago
~40 hrs/week
Responsibilities
Provide technical troubleshooting and support for air conditioning equipment to external customers and internal departments. Assist with parts identification, warranty claim evaluations, and field service representatives.
Requirements
Requires a 2-year technical degree in refrigeration or equivalent experience and proficiency in reading electrical schematics. 608 Type II and 609 refrigerant certifications are preferred.
Full job description
Edited by:
Kevin Miller
Date:
6/27/2016
Role purpose:
Provide technical support to external customers and internal departments
Role manager:
Customer Support Manager / Technical Support Supervisor
Role prime
main process:
AMS- After Market Support
Other related processes:
Each employee's individual basic responsibilities (QDHELP responsibility), authority and the process-related responsibilities are described in The MCC Way.
Assignment – Tasks/Responsibilities
Provide technical troubleshooting related to MCC supplied air conditioning equipment and related components.
Identify replacement service parts for Customers.
Provide technical literature to Customers both external as well as internal.
Assist internal Customer Support Representatives with equipment identification and specific parts request.
Assist Warranty Administrator with evaluation of proper procedures related to submitted claims.
Assist MCC Field Service Representatives as necessary.
Complete additional tasks and responsibilities as required.
Mandate/Authorities
Provide technical documentation and troubleshooting assistance to Customers in a manner consistent with company policies and values.
Competence requirements
2 year technical degree in refrigeration or equivalent experience
Ability to read and understand technical drawings and electrical schematics/diagrams.
Proficient with MS Office programs
Experience with MRP databases
Strong communication skills
608 (Type II) and 609 Refrigerant Certifications preferred
★★★ EXCELLENT PERFORMANCE WHEREVER WE GO ★★★
Mobile Climate Control specializes in custom engineered HVAC systems. Our climate control systems can be found worldwide in all types of commercial vehicles from buses and off-road machines to utility and defense vehicles.
We supply custom designed solutions from single system components to complete climate systems. With our exceptionally strong engineering staff with many years of experience, we create and supply optimal solutions for the best climate comfort.
MCC is happy and proud to deliver HVAC products and solutions for a majority of all regional and global commercial vehicle manufacturers within the Off-Road and Utility market segments.
If you're interested and want to learn more about our products and services please call us at
☎ 1-800-673-2431 or email us at ✉ [email protected]
Offices: 7540 Jane St., Vaughan, Ontario L4K 0A6, CA · Kungsgatan 57, Trollhättan, Vastra Gotaland County 461 34, SE · Sikvägen 9, Norrtälje, Stockholm County 761 41, SE · 17103, State Road 4 East, Goshen, Indiana 46528, US · Ul. Szwedzka 1, Olawa, Oława 55-200, PL
★★★ EXCELLENT PERFORMANCE WHEREVER WE GO ★★★
Mobile Climate Control specializes in custom engineered HVAC systems. Our climate control systems can be found worldwide in all types of commercial vehicles from buses and off-road machines to utility and defense vehicles.
We supply custom designed solutions from single system components to complete climate systems. With our exceptionally strong engineering staff with many years of experience, we create and supply optimal solutions for the best climate comfort.
MCC is happy and proud to deliver HVAC products and solutions for a majority of all regional and global commercial vehicle manufacturers within the Off-Road and Utility market segments.
If you're interested and want to learn more about our products and services please call us at
☎ 1-800-673-2431 or email us at ✉ [email protected]
Offices: 7540 Jane St., Vaughan, Ontario L4K 0A6, CA · Kungsgatan 57, Trollhättan, Vastra Gotaland County 461 34, SE · Sikvägen 9, Norrtälje, Stockholm County 761 41, SE · 17103, State Road 4 East, Goshen, Indiana 46528, US · Ul. Szwedzka 1, Olawa, Oława 55-200, PL