Orem, Utah, United States · On-site
The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and real-time performance management of our Customer Care Center (CCC) within NICE CXone. This role builds and maintains agen…
Skills: Workforce Management, Forecasting, Scheduling, Real-time Performance Management, NICE CXone
Orem, Utah, United States · On-site
$110k–$125k/yr
We are looking for an operationally-minded leader to run the engine behind our Customer Care Center (CCC). As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that…
Skills: Workforce Management, Quality Assurance, Talent Acquisition, Operational Leadership, Forecasting
Lindon, Utah, United States · On-site
$60k–$80k/yr
Your New Role As an Insurance & Risk Manager, you will manage and oversee a variety of insurance claims and risk-related processes, including: Handle and manage auto liability and physical damage claimsCoordinate workers…
Skills: Insurance Claims Management, Risk Management, Workers Compensation, Auto Liability Claims, Property Damage Claims
Cumming, Georgia, United States · On-site
$22/hr–$25/hr
As an Exclusion & Additional Services Technician with Mira Home, you'll handle the jobs that go beyond routine pest control: rodent exclusion, attic and crawl space work, cockroach elimination, and bed bug treatments. Th…
Skills: Rodent Exclusion, Rodent Trapping, German Cockroach Control, Bed Bug Elimination, IPM Treatments
Lindon, Utah, United States · On-site
*Your New Role* Are you someone who likes keeping things organized, following the rules, and helping teams do their best work safely? As a Compliance Specialist at Mira Home, you’ll make sure our operations, products, tr…
Skills: Regulatory Compliance, Policy Development, Licensing Management, Pesticide Regulation, Safety Program Oversight
Brecksville, Ohio, United States · On-site
$18/hr–$22/hr
Your New Role* Are you a passionate person who wants to deliver exceptional customer service? As a Home Care Specialist with Mira Home, you will play a vital role in keeping our customers happy and their homes pest-free!…
Skills: Pest Control, Customer Service, Residential Inspection, Safety Compliance, Equipment Maintenance
Crestwood, Kentucky, United States · On-site
$18/hr–$22/hr
Your New Role* Are you a passionate person who wants to deliver exceptional customer service? As a Home Care Specialist with Mira Home, you will play a vital role in keeping our customers happy and their homes pest-free!…
Skills: Pest Control, Customer Service, Residential Inspection, Safety Compliance, Documentation
Byron Center, Michigan, United States · On-site
$18/hr–$19/hr
About the role As a Seasonal Home Care Specialist (Pest Control Technician), you will be the frontline hero keeping our community’s homes pest-free during our busiest season. This is a route-based position ideal for thos…
Skills: Pest Control, Residential Inspection, Customer Service, Safe Chemical Application, Documentation
Lehi, Utah, United States · On-site
$18/hr–$19/hr
About the role* As a Seasonal Home Care Specialist (Pest Control Technician), you will be the frontline hero keeping our community’s homes pest-free during our busiest season. This is a route-based position ideal for tho…
Skills: Pest Control, Residential Inspection, Customer Service, Safe Chemical Application, Documentation
Aurora, Illinois, United States · On-site
$18/hr–$19/hr
About the role* As a Seasonal Home Care Specialist (Pest Control Technician), you will be the frontline hero keeping our community’s homes pest-free during our busiest season. This is a route-based position ideal for tho…
Skills: Pest Control, Residential Inspection, Customer Service, Safe Chemical Application, Documentation
Orlando, Florida, United States · On-site
$18/hr–$19/hr
About the role* As a Seasonal Home Care Specialist (Pest Control Technician), you will be the frontline hero keeping our community’s homes pest-free during our busiest season. This is a route-based position ideal for tho…
Skills: Pest Control, Residential Inspection, Customer Service, Safe Chemical Application, Documentation
Tampa, Florida, United States · On-site
$18/hr–$19/hr
About the role* As a Seasonal Home Care Specialist (Pest Control Technician), you will be the frontline hero keeping our community’s homes pest-free during our busiest season. This is a route-based position ideal for tho…
Skills: Pest Control, Residential Inspection, Customer Service, Safe Chemical Application, Documentation
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Responsible for day-to-day scheduling, forecasting, and real-time performance management of the Customer Care Center using NICE CXone. The role focuses on maintaining agent schedules and tracking metrics to ensure service level goals are consistently met.
Requires a strong understanding of WFM principles and proficiency in data analysis tools like Microsoft Excel. A minimum of one year of experience in a call center WFM role and experience with NICE CXone is preferred.
The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and real-time performance management of our Customer Care Center (CCC) within NICE CXone. This role builds and maintains agent schedules, monitors real-time attendance and adherence, develops staffing forecasts, and tracks utilization and occupancy to ensure the center consistently meets service level goals.
This role is highly detail-oriented and lives inside our workforce management software daily, translating data into staffing decisions that keep the Customer Care Center running efficiently and our Specialists set up to succeed.
Base Pay:
$20 an hour
Additional Benefits:
In person
Your peace of mind. Our priority.
Your peace of mind. Our priority.
