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$20/hr–$22/hr
Full-time
high school
Posted 38d ago
Apply by Oct 1
~40 hrs/week
Responsibilities
The Retail Lead oversees daily dispensary floor operations, guiding team performance and ensuring a compliant customer experience. This role involves mentoring budtenders, managing product displays, and handling customer de-escalation.
Requirements
Candidates must have at least one year of customer service or cannabis retail experience and be at least 21 years old. A high school diploma and the ability to obtain a Facility Agent Card are required.
Full job description
Retail Lead
Reports to: Assistant Store Manager FLSA Status: Exempt Department: Retail Location: Georgetown Pay Range: $20.00 - $22.50
Position Summary:
The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales floor. This role bridges the gap between team members and store management and plays a key role in delivering a positive, educational, and compliant customer experience.
Responsibilities:
Must be able to open and close the store in accordance with company policy.
Responsible for overseeing daily dispensary floor operations and ensuring staff are supported and efficient.
Must be able to verify allotments, guide patients through product selection, and deliver exceptional service.
Responsible for mentoring and training Budtenders and delegating tasks as needed.
Must ensure product displays are clean, properly labeled, rotated, and fully stocked.
Responsible for handling customer concerns, assisting with de-escalation, and supporting team performance.
Must operate point-of-sale systems accurately and assist with daily cash reconciliation.
Required to maintain a clean, compliant, and professional retail environment.
Must support management with team communication, scheduling, and daily feedback.
Supervisory Responsibilities:
Supervises Budtenders and retail team members during scheduled shifts.
Provides real-time coaching and supports training initiatives.
Qualifications:
1+ year of customer service or cannabis retail experience required.
1+ year of leadership experience preferred.
Strong communication, conflict resolution, and team-building skills.
Working knowledge of cannabis products, POS systems, and customer service best practices.
Ability to stand for extended periods (3+ hours) and lift up to 50 pounds.
Reliable transportation and a flexible schedule, including weekends and holidays.
Must be at least 21 years of age.
Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations.
Education and Certifications:
High school diploma or equivalent required.
No specific certifications required.
Physical Requirements:
Must be able to stand, walk, lift, and bend throughout scheduled shifts.
Must be able to lift and move merchandise up to 50 pounds.
Ability to operate computers, POS systems, scanners, and standard retail equipment.
Work Environment:
Work is performed in a licensed retail dispensary environment.
Exposure to varying noise levels, customer interaction, and cannabis-related odors.
PPE may be required depending on the task or department support.
Travel Requirements:
None.
Equal Opportunity Employer Statement:
Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Other Duties Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Mint Cannabis is a national, multi-state vertical cannabis operator headquartered in Arizona.
Industry
Alternative Medicine
Company size
501-1,000 employees
Founded
2016
Headquarters
Guadalupe, Arizona
LinkedIn followers
9,592
Mint Cannabis has grown into a significant multi-state operator in the cannabis industry, with roots in Arizona. Here's our story:
Founding and Growth: Mint Cannabis was founded in Arizona in 2016 by Raul Molina and Eivan Shahara. The parent company, Brightroot Inc., was also established in 2016. Mint Cannabis started as a patient-centric medical marijuana dispensary, focusing on serving qualifying patients in the Phoenix metropolitan area. The company quickly expanded, opening its first commercial indoor medical marijuana cultivation facility and its second dispensary in Arizona in 2018.
Innovation and Expansion: Mint Cannabis has been recognized for its innovation within the cannabis industry. The company has launched several "firsts," including the nation's first cannabis kitchen in 2018, a high-tech grow facility in 2019, and the first drive-thru dispensary service in Arizona in 2020. They also introduced online ordering in 2021 and a shuttle service in 2022. Mint Cannabis has grown beyond Arizona, with operations in states like Michigan, Massachusetts, and Missouri. The company's headquarters is located in Guadalupe, Arizona, and features a large flagship store.
Acquisitions: Mint Cannabis has also expanded through acquisition, such as its purchase of MedMen's Arizona operations.
Offerings and Recognition: Mint Cannabis serves both medical cardholders and adult-use customers. They provide a wide range of cannabis products, including flower, concentrates, edibles, and wellness products. The company has received recognition, including being named "Most Innovative Medical Cannabis Dispensary" by the International Commercial Cannabis Awards.
Community and Values: Mint Cannabis emphasizes customer experience, product knowledge, and community engagement.
Offices: 5210 S Priest Dr, Guadalupe, Arizona 85283, US · 17036 N Cave Creek Rd, Phoenix, Arizona 85032, US · 330 E Southern Ave, Mesa, Arizona 85210, US · 730 E Cork St, Kalamazoo, Michigan 49001, US · 150 Mid Rivers Mall Dr, St Peters, Missouri 63376, US
Mint Cannabis is a national, multi-state vertical cannabis operator headquartered in Arizona.
Industry
Alternative Medicine
Company size
501-1,000 employees
Founded
2016
Headquarters
Guadalupe, Arizona
LinkedIn followers
9,592
Mint Cannabis has grown into a significant multi-state operator in the cannabis industry, with roots in Arizona. Here's our story:
Founding and Growth: Mint Cannabis was founded in Arizona in 2016 by Raul Molina and Eivan Shahara. The parent company, Brightroot Inc., was also established in 2016. Mint Cannabis started as a patient-centric medical marijuana dispensary, focusing on serving qualifying patients in the Phoenix metropolitan area. The company quickly expanded, opening its first commercial indoor medical marijuana cultivation facility and its second dispensary in Arizona in 2018.
Innovation and Expansion: Mint Cannabis has been recognized for its innovation within the cannabis industry. The company has launched several "firsts," including the nation's first cannabis kitchen in 2018, a high-tech grow facility in 2019, and the first drive-thru dispensary service in Arizona in 2020. They also introduced online ordering in 2021 and a shuttle service in 2022. Mint Cannabis has grown beyond Arizona, with operations in states like Michigan, Massachusetts, and Missouri. The company's headquarters is located in Guadalupe, Arizona, and features a large flagship store.
Acquisitions: Mint Cannabis has also expanded through acquisition, such as its purchase of MedMen's Arizona operations.
Offerings and Recognition: Mint Cannabis serves both medical cardholders and adult-use customers. They provide a wide range of cannabis products, including flower, concentrates, edibles, and wellness products. The company has received recognition, including being named "Most Innovative Medical Cannabis Dispensary" by the International Commercial Cannabis Awards.
Community and Values: Mint Cannabis emphasizes customer experience, product knowledge, and community engagement.
Offices: 5210 S Priest Dr, Guadalupe, Arizona 85283, US · 17036 N Cave Creek Rd, Phoenix, Arizona 85032, US · 330 E Southern Ave, Mesa, Arizona 85210, US · 730 E Cork St, Kalamazoo, Michigan 49001, US · 150 Mid Rivers Mall Dr, St Peters, Missouri 63376, US