Melbourne, Victoria, Australia · Hybrid
About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actio…
Skills: Customer service, Case management, Conflict resolution, Communication, Negotiation
Gütersloh, North Rhine-Westphalia, Germany · Remote OK
Das ist die Aufgabe Du unterstützt die Programm- und Projektleitung bei der Planung, Steuerung und Koordination von M-DEEP (Miele – Digital End-to-End Engineering & Production), als größter aktueller strategischer Initia…
Skills: Project Management, PMO, Program Management, Project Coordination, Budget Tracking
Melbourne, Victoria, Australia · On-site
About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actio…
Skills: Retail leadership, Customer experience, Sales performance, Team coaching, Consultative sales
Gütersloh, North Rhine-Westphalia, Germany · Hybrid
BeYourself@Miele Wir glauben, dass die besten Ideen entstehen, wenn unterschiedliche Menschen zusammenarbeiten. Deshalb fördern wir Chancengleichheit und freuen uns über Bewerbungen unabhängig von Geschlecht, Alter, Herk…
Skills: Compensation & Benefits, Total Rewards, Job Architecture, Grading, Stellenbewertung
Brașov, Romania · Hybrid
Senior Automation & Integration Test Engineer Miele Tehnica is a subsidiary of Miele & Cie. KG, Germany. We produce electronic components for a wide range of Miele appliances, such as washing machines, tumble dryers, vac…
Skills: Python, Pytest, Embedded Software, Integration Testing, CI/CD
Hawthorn East, Victoria, Australia · Hybrid
About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actio…
Skills: Accounts payable, Finance administration, Reconciliation, Analytical problem-solving, Communication skills
Brașov, Romania · Hybrid
SAP Consultant Production Planning (PP) ResponsibilitiesAs SAP Consultant Manufacturing / Production Planning (PP), you are responsible for the support and optimization of production planning processes at Miele, also in …
Skills: SAP PP, SAP ERP, S/4HANA, Manufacturing Processes, Customizing
Eastern Creek, New South Wales, Australia · Hybrid
About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actio…
Skills: Business development, B2B sales, Relationship management, Strategic sales, Account management
Bünde, North Rhine-Westphalia, Germany · Hybrid
BeYourself@Miele Vielfalt schafft die besten Ideen. Deshalb begrüßen wir Bewerbungen unabhängig von Herkunft, Geschlecht, Religion, Weltanschauung, Behinderung, Alter oder sexueller Identität. Entscheidend sind deine Fäh…
Skills: Microsoft Power Automate, Microsoft Excel, Artificial Intelligence, Data Analysis, Process Automation
Vienna, Austria · On-site
Viele gute Gründe sprechen für Miele. Seit Gründung im Jahr 1899 folgt Miele seinem Markenversprechen "Immer besser". Gemeint ist: Wir setzen alles daran, "Immer besser" zu sein als alle anderen Anbieter und "Immer besse…
Skills: Electrical engineering, Technical troubleshooting, Customer service, Field service, Appliance repair
Salzburg, Salzburg, Austria · Hybrid
The role will be based in Europe (excluding Germany) to broaden the talent pool and enable recruitment based on the strongest available candidate while aligning compensation with local market conditions. Your Responsibil…
Skills: International Project Management, Stakeholder Management, Service Operations, Operational Excellence, Business Transformation
Hawthorn East, Victoria, Australia · Hybrid
About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actio…
Skills: Accounts receivable, Credit control, Reconciliation, Analytical skills, Problem-solving
Oelde, North Rhine-Westphalia, Germany · Hybrid
Das ist deine Aufgabe Nach weitgehenden Vorgaben des Fachbereiches IE unterstützt Du bei der SAP-Stammdatenpflege. In enger Zusammenarbeit und Vorgaben der Projektleitung erarbeitest Du Prozessabläufe und Groblayouts von…
Skills: SAP, Data Maintenance, Process Optimization, Layout Planning, Training Documentation
Salzburg, Salzburg, Austria · On-site
Viele gute Gründe sprechen für Miele. Seit Gründung im Jahr 1899 folgt Miele seinem Markenversprechen "Immer besser". Gemeint ist: Wir setzen alles daran, "Immer besser" zu sein als alle anderen Anbieter und "Immer besse…
Skills: Electrical engineering, Technical troubleshooting, Customer service, Field service, Repair and maintenance
Switzerland · On-site
Nicht nur unsere Produkte begeistern durch Langlebigkeit, sondern auch unser familiäres Arbeitsklima baut auf jahrelangem Vertrauen auf. Was bieten wir ? Du erhältst bei uns eine Top-Einschulung. In den ersten sechs Mona…
Skills: Technical troubleshooting, Customer service, Electrical installation, Appliance repair, Sales
Bünde, North Rhine-Westphalia, Germany · Hybrid
Das Team der Supply Chain befasst sich ganzheitlich mit der Materialsteuerung durch das gesamte Werk. Von der Anlieferlogistik, Materialdisposition, Produktionsplanung, dem Bestandsmanagement bis hin zum Versand. Das i…
Skills: Logistics Planning, Warehouse Layout Planning, Process Optimization, Material Flow Concepts, KPI Tracking
Oelde, North Rhine-Westphalia, Germany · Hybrid
Das ist deine Aufgabe In enger Zusammenarbeit mit dem Technischen Produktmanagement und Innovationsmanagement entwickelst Du den bestehenden Innovationsprozess weiter – von der Ideengenerierung bis zum Portfoliomanagemen…
Skills: Innovation Management, Portfolio Management, Benchmarking, AI-supported Idea Generation, Agile Methodology
Washington, District of Columbia, United States · On-site
$54k–$80k/yr
Come join us! We are currently seeking qualified candidates in the Washington area. We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills Appliance Repair Tech…
Skills: Appliance repair, Troubleshooting, Diagnostics, Plumbing, Electrical wiring
Spreitenbach, Aargau, Switzerland · On-site
Das Digital Marketing & CRM Team DACH trägt die strategische und operative Verantwortung für SEA, SEO, Performance Marketing, CRM, das Miele Loyalitätsprogramm sowie das Management der länderspezifischen Websites für Mie…
Skills: Performance Marketing, SEA, SEO, Google Ads, Google Analytics
Brașov, Romania · Hybrid
SAP EWM Consultant Responsibilities Lead the design, implementation and continuous optimization of SAP EWM solutions with a strong focus on Production Supply and Production Logistics.Analyze business requirements and tra…
Skills: SAP EWM, SAP S/4HANA, Production Supply, Material Staging, Warehouse Execution
Melbourne, Victoria, Australia • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Solutions Specialist will manage consumer and partner enquiries, complaints, and service disruptions through effective case management. They will collaborate with internal and offshore teams to ensure high-quality solutions and contribute to continuous process improvement.
Candidates must possess a strong customer service mindset with excellent communication, negotiation, and problem-solving skills. Proficiency in navigating multiple systems and a high level of attention to detail are required for this role.
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally no matter if they are apprentices or managers.
Make our claim your challenge — whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day — and help us expand our innovation leadership.
Based at our Scoresby office, the Customer Solutions team plays a vital role in delivering the premium service experience Miele customers expect. As a Customer Solutions Specialist, you will work closely with consumers, retail partners, service partners and internal teams to resolve enquiries and service disruptions.
This role is focused on creating exceptional customer experiences through high-quality solutions, proactive communication and effective case management.
Your Responsibilities
Provide exceptional customer service and support to consumers, retail partners, service partners and internal stakeholders
Manage enquiries, complaints and service disruptions through effective case management and follow-through
Strive for first contact resolution while maintaining strong attention to detail and data accuracy
Collaborate with internal teams and offshore partners to deliver timely and effective customer solutions
Handle objections and resolve conflicts with empathy, professionalism and strong problem-solving skills
Contribute to continuous improvement by identifying opportunities to enhance processes and service delivery
Maintain high standards of quality, availability and service performance aligned with team KPIs
What We Are Looking For
Strong customer service mindset with the ability to manage enquiries, complaints and complex situations professionally
Excellent communication, negotiation and active listening skills with a high level of empathy
Proven ability to problem solve, resolve conflicts and manage customer expectations
Strong organisational skills with exceptional attention to detail and accurate data management
Confident PC user with the ability to learn and navigate multiple systems and case management tools
Ability to work autonomously while contributing positively within a team environment
A proactive and adaptable approach with a focus on continuous improvement and positive change
Our Benefits
One paid Life Leave day each quarter to recharge, reset and stay at your best
Personal development and career opportunities
Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wed company connection day
Access to a wide range of wellbeing programs, including annual flu vaccinations and an employee assistance program
Meaningful recognition for individual accomplishments and team successes
Immer Besser.
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise. As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime. Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up. Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
Offices: Carl-Miele-Straße 29, Gütersloh, North Rhine-Westphalia 33332, DE
Immer Besser.
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise. As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime. Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up. Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
Offices: Carl-Miele-Straße 29, Gütersloh, North Rhine-Westphalia 33332, DE
