Czechia · Hybrid
$115k–$135k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Payment Operations, Stripe, Adyen, Root Cause Analysis, KPI Reporting
Spain · Remote OK
$71k–$120k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Process Optimization, SQL, Python, Data Visualization, AI Automation
United States · Remote OK
$115k–$135k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Payment Operations, Stripe, Adyen, Card Acquiring, Payout Processes
United States · Remote OK
$120k–$180k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: AI Development, LLM APIs, Salesforce, HubSpot, Python
United Kingdom · Hybrid
$54k–$85k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: B2B SaaS Sales, Pipeline Management, Forecasting, Stakeholder Engagement, Outbound Prospecting
Netherlands · Hybrid
$69k–$110k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: AML Operations, CTF Operational Controls, Customer Due Diligence, Transaction Monitoring, KYC
United Kingdom · Remote OK
$114k–$145k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Conversion Rate Optimization, A/B Testing, Multivariate Testing, Web Analytics, Behavioral Analytics
Quebec, Quebec, Canada · Remote OK
$150k–$250k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Product Intuition, System Thinking, AI-Native Development, Technical Leadership, Rapid Prototyping
Czechia · Remote OK
$95k–$150k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: AI Development, LLM APIs, Workflow Automation, System Architecture, API Integration
Czechia · Remote OK
$95k–$150k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: AI Development, LLM APIs, Salesforce, HubSpot, Python
United Kingdom · Remote OK
$59k–$82k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Financial Modelling, FP&A, Strategic Finance, Business Partnering, Scenario Analysis
Ireland · Remote OK
$183k–$202k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Product Strategy, Engineering Leadership, System Architecture, AI-Assisted Workflows, Commercial Acumen
Germany · Hybrid
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Cold Calling, Email Prospecting, Lead Qualification, Relationship Building, SaaS Sales
Germany · Remote OK
$150k–$250k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Product Intuition, AI-Native Development, System Design, Technical Leadership, Rapid Prototyping
United States · Remote OK
$100k–$148k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Salesforce Administration, Salesforce CPQ, Apex, Salesforce Flows, LWC
United Kingdom · Hybrid
$46k–$55k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: SaaS Sales, Outbound Prospecting, Pipeline Management, Consultative Selling, Contract Negotiation
Czechia · Hybrid
$54k–$70k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Fintech Strategy, Business Analysis, Financial Modeling, Cross-functional Coordination, Project Management
United States · Remote OK
$114k–$145k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Conversion Rate Optimization, A/B Testing, Multivariate Testing, Web Analytics, Behavioral Analytics
Czechia · Remote OK
$75k–$110k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Android Development, Kotlin, Mobile Architecture, Full-stack Development, API Integration
Czechia · Hybrid
$63k–$73k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Databricks, SQL, Python, Data Pipeline Construction, Data Modeling
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The PayOps Analyst monitors payment flows and manages incidents end-to-end to ensure merchants are paid accurately and on time. They are responsible for root cause analysis, KPI reporting, and maintaining operational runbooks to scale the payment function.
Requires 6+ years of experience in payments or fintech with hands-on expertise in PSPs like Stripe or Adyen. Candidates must be fluent in using AI tools like Claude to improve operational efficiency and possess strong analytical skills.
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
The PayOps Analyst is the operational heartbeat of Mews’ Payment Operations function. You’ll monitor payment flows, manage incidents end to end, and provide the insight that keeps merchants getting paid accurately and on time.
This is not a passive monitoring role. We’re looking for someone who can spot issues quickly, think clearly under pressure, and improve how the function operates over time. You’ll help keep daily operations stable while also strengthening the systems, reporting, and playbooks that make the team more proactive and scalable. This role is also built for an AI-first way of working. At Mews, we expect people to use AI tools such as Claude to reduce manual admin, surface anomalies faster, and spend more time on judgment, prioritisation, and escalation. You should be comfortable using AI in your day-to-day work and able to show how it has genuinely improved the way you operate.
✅ Your mission, should you choose to accept it:
🤝️ You’ll be a great fit if you bring a few of the below with you:
Location A = USA
Location B = UK
Location C = Spain
Location D = Czechia
Pay Transparency at Mews
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
Our success is powered by our incredible people, supported by benefits that help them thrive.
No matter where you’re based, you’ll enjoy:
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on delivering memorable guest experiences. The Mews platform spans PMS, POS, RMS, housekeeping and payments, helping hoteliers move from property management to profit management. Today, Mews supports over 15,000 customers across 85 countries.
Offices: Singel 542, TNW City, Amsterdam, North Holland 1017 AZ, NL · Náměstí I. P. Pavlova 5, Prague, Vinohrady 120 00, CZ · 47-51 Great Suffolk Street, London, England SE1 0BS, GB · 360 Kent St, Level 6, Sydney, Sydney NSW 2000, AU · 41 East 11th Street, New York, NY 10003, US
Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on delivering memorable guest experiences. The Mews platform spans PMS, POS, RMS, housekeeping and payments, helping hoteliers move from property management to profit management. Today, Mews supports over 15,000 customers across 85 countries.
Offices: Singel 542, TNW City, Amsterdam, North Holland 1017 AZ, NL · Náměstí I. P. Pavlova 5, Prague, Vinohrady 120 00, CZ · 47-51 Great Suffolk Street, London, England SE1 0BS, GB · 360 Kent St, Level 6, Sydney, Sydney NSW 2000, AU · 41 East 11th Street, New York, NY 10003, US