France · Hybrid
$69k–$115k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Strategic Planning, Business Operations, Cross-functional Leadership, Analytical Thinking, Stakeholder Management
Czechia · Hybrid
$54k–$96k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Employment Law, Employee Relations, Policy Development, Risk Mitigation, Cross-border Employment
United States · Remote OK
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Legal Operations, Legal Technology, AI Implementation, CLM Implementation, Process Design
Czechia · Remote OK
$175k–$225k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Legal Operations, Legal Technology, AI Enablement, CLM Implementation, Process Design
United States · Remote OK
$176k–$252k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Product Counseling, Fintech Regulation, SaaS Legal, Payments Law, Embedded Finance
Czechia · Remote OK
$176k–$252k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Product Counsel, Fintech Regulation, SaaS Legal, Payments Law, Embedded Finance
Czechia · Remote OK
$157k–$202k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Design Systems, Design Architecture, AI Fluency, Strategic Thinking, Cross-functional Collaboration
United States · Remote OK
$65k–$66k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Troubleshooting, Problem Solving, Customer Support, SaaS, English Fluency
United States · Remote OK
$85k–$120k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: SaaS Sales, Pipeline Generation, Consultative Selling, Hospitality Technology, Outbound Prospecting
Czechia · Remote OK
$135k–$155k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Engineering Leadership, B2B SaaS, Organizational Scaling, Technical Architecture, Product Strategy
France · Remote OK
$53k–$120k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: People Management, Customer Success Strategy, Commercial Acumen, Data Analysis, Stakeholder Management
Quebec, Quebec, Canada · Remote OK
$270k–$350k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Technical Accounting, US GAAP, IFRS, SOX Compliance, SEC Reporting
United States · Remote OK
$150k–$185k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Paid Search, B2B SaaS Marketing, Performance Marketing, Budget Forecasting, CAC Optimization
France · Remote OK
$150k–$185k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Paid Search, B2B SaaS Marketing, Performance Marketing, Budget Planning, Forecasting
United States · Hybrid
$120k–$150k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Sales Leadership, SMB Sales Management, AI-Powered Selling, Pipeline Management, Revenue Forecasting
United States · Remote OK
$90k–$150k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: B2B SaaS Sales, Pipeline Management, Outbound Prospecting, Stakeholder Engagement, Forecasting
France · Hybrid
$70k–$91k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Customer Success Management, Stakeholder Management, SaaS, Strategic Account Planning, Revenue Generation
Czechia · Hybrid
$45k–$60k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Fraud Detection, Transaction Monitoring, SQL, Python, Data Analysis
Czechia · Hybrid
$85k–$108k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Data Infrastructure, Databricks, Snowflake, Data Architecture, Data Governance
Netherlands · Hybrid
$69k–$150k/yr
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that h…
Skills: Enterprise Risk Management, Internal Control Frameworks, Regulatory Compliance, Risk Assessment, Stress Testing
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Act as a strategic partner to the SVP of Customer Experience & Delivery to shape priorities and drive cross-functional initiatives. Design the organization's operating rhythm and translate strategic direction into actionable outcomes to ensure scalable growth.
Requires 7+ years of experience in management consulting, strategy, or business operations within high-growth startup environments. Candidates must possess strong analytical skills and the ability to navigate ambiguity while influencing senior stakeholders.
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
POSITION OVERVIEW
At Mews, Customer Experience & Delivery (CXD) owns the full post-sale customer journey, from onboarding through to adoption, support, and long-term growth.
As we scale, the challenge is not just growth, but how we operate. We are evolving from a people-heavy, reactive model into a more structured, scalable, and AI-enabled organisation. That requires stronger operating discipline, clearer prioritisation, and better connection across teams.
As Senior Strategy & Operations Manager you will act as a strategic partner to the SVP of Customer Experience & Delivery. You will sit at the centre of the organisation, helping shape priorities, connecting work across teams, anticipating issues, and ensuring that the most important initiatives move forward.
This role is for someone who enjoys complexity. You are comfortable operating without perfect structure, can move between strategy and execution, and bring clarity to situations that are ambiguous or evolving. You care about how teams operate, not just what they deliver, and you are motivated by building a high-performing organisation that can scale.
RESPONSIBILITIES
REQUIREMENTS
Pay range location A: UK
Pay range location B: Spain & France
Pay range location C: Ireland
Pay Transparency at Mews
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
Our success is powered by our incredible people, supported by benefits that help them thrive.
No matter where you’re based, you’ll enjoy:
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on delivering memorable guest experiences. The Mews platform spans PMS, POS, RMS, housekeeping and payments, helping hoteliers move from property management to profit management. Today, Mews supports over 15,000 customers across 85 countries.
Offices: Singel 542, TNW City, Amsterdam, North Holland 1017 AZ, NL · Náměstí I. P. Pavlova 5, Prague, Vinohrady 120 00, CZ · 47-51 Great Suffolk Street, London, England SE1 0BS, GB · 360 Kent St, Level 6, Sydney, Sydney NSW 2000, AU · 41 East 11th Street, New York, NY 10003, US
Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on delivering memorable guest experiences. The Mews platform spans PMS, POS, RMS, housekeeping and payments, helping hoteliers move from property management to profit management. Today, Mews supports over 15,000 customers across 85 countries.
Offices: Singel 542, TNW City, Amsterdam, North Holland 1017 AZ, NL · Náměstí I. P. Pavlova 5, Prague, Vinohrady 120 00, CZ · 47-51 Great Suffolk Street, London, England SE1 0BS, GB · 360 Kent St, Level 6, Sydney, Sydney NSW 2000, AU · 41 East 11th Street, New York, NY 10003, US