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Full-time
28 days holiday, Quarterly bonus scheme, Career progression opportunities, Contributory pension scheme, Life assurance, Discounts with high street retailers and restaurants
Posted 6d ago
Apply by Aug 20
~40 hrs/week
Responsibilities
The Venue Manager is responsible for the overall performance, profitability, and operational standards of the gaming centre. This includes managing staff, overseeing marketing activities, ensuring compliance with regulations, and maintaining high levels of customer service.
Requirements
Candidates should have previous management experience in retail, hospitality, or the gambling sector. Strong administrative, budgeting, and team leadership skills are required to succeed in this role.
Full job description
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Venue Manager – Bridgwater
Salary: £36,340.20 per annum plus bonus opportunities
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
Who Are Merkur?
MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
About you:
As well as maximizing sales in the venue through a range of marketing and promotional activity you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.
Ability to work to budgeted targets
Management experience within retail, hospitality or the gambling sector is desired
Experience with management reporting and administration
Experienced managing a team
Experience with creating staff rotas
Excellent communication and organisational skills
Ability to be flexible and adaptable
Understanding of budgeting as well as Profit and Loss reports
Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
What’s in it for you?
Benefits:
28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme
Duties include but not limited to:
Overall responsibility for the performance and profitability of a licensed gaming centre
Champion company standards and best practice within venue.
Marketing, promotional activities and events are delivered correctly.
Physical and personal security is maintained.
Cash/assets are controlled, and any risk of loss is minimised
Excellent customer service at all times, building and maintaining relationships with regular customers.
Operate in accordance with LCCP.
Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
Recruitment and training of any new team members for your venue
Market and competitor awareness
To ensure venue cash collections are carried out in accordance with Company procedures.
To monitor and analyse machine income levels.
To achieve KPIs and audits; this includes international, compliance, etc.
Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
Ensure that all administration tasks are completed at the correct time and to the required standard.
To actively manage and promote safeguarding and social responsibility measures.
To respond positively, promptly and appropriately to all customer feedback / enquiries.
To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDVM
Related keywords
Venue ManagerGaming CentreRetail ManagementHospitalityProfit and LossKPIsLCCPMarketingStaff ManagementComplianceAuditsHealth and SafetyCustomer ServiceBudgetingRecruitmentTraining
MERKUR Casino UK, known formerly as Praesepe, is one of Europe’s largest and most experienced gaming organisations operating over 230 MERKUR Slots venues, 1 MERKUR Bingo club, 1 MERKUR Casino and 1 Family Entertainment Centre.
In October 2012, Praesepe was acquired by the Gauselmann Group which is a family-led international business and one of the two largest manufacturers in the European gaming machine industry.
Gauselmann group employs over 8,000 staff worldwide and trades in 50 countries.
MERKUR Casino UK is based in Milton Keynes, Buckinghamshire and employs over 1600 people across our gaming venues and support centre.
Offices: Matrix House, Second Floor, Milton Keynes, North Fourth Street MK9 1NJ, GB
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MERKUR Casino UK, known formerly as Praesepe, is one of Europe’s largest and most experienced gaming organisations operating over 230 MERKUR Slots venues, 1 MERKUR Bingo club, 1 MERKUR Casino and 1 Family Entertainment Centre.
In October 2012, Praesepe was acquired by the Gauselmann Group which is a family-led international business and one of the two largest manufacturers in the European gaming machine industry.
Gauselmann group employs over 8,000 staff worldwide and trades in 50 countries.
MERKUR Casino UK is based in Milton Keynes, Buckinghamshire and employs over 1600 people across our gaming venues and support centre.
Offices: Matrix House, Second Floor, Milton Keynes, North Fourth Street MK9 1NJ, GB
MERKUR SlotsMERKUR BingoMERKUR CasinoArcadeBingoSlotsMERKUR Technical SupportCasinoGamblingand Fruit Machines