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Memorial Eye Institute logoMemorial Eye Institute

Patient Care Lead

Harrisburg, Pennsylvania, United States · On-site

Mid level

Overview At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportu…

Skills: Staff Supervision, Patient Education, Insurance Verification, Scheduling, Customer Service

Memorial Eye Institute logo

Patient Care Lead

Memorial Eye Institute

Harrisburg, Pennsylvania, United States • On-site

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Mid level

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  • Full-time
  • Competitive Compensation Package, Comprehensive Benefits, 401(K), Eye Care Discounts, Continuing Education Allowances, Career Growth And Development
  • Posted 21d ago
  • Apply by Jul 6
  • ~40 hrs/week

Responsibilities

The Patient Care Lead supervises front office staff and manages patient in-flow and out-flow to ensure a positive customer experience. Responsibilities include scheduling, insurance data collection, and reporting performance to the billing manager.

Requirements

Candidates must be at least 18 years old with a nurturing demeanor and strong verbal, written, and typing skills. The role requires the ability to clearly communicate and manage administrative functions effectively.

Full job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. 

 

We are currently seeking a personable, energetic, professional Patient Care Lead to join our outstanding team! The Patient Care Lead is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of demographic and insurance related data, and training of the from desk team. The Patient Care Lead will provide daily reports as directed and ensure end of day processes are complete. This position essential function is to ensure all members of the front desk always create and maintain a positive customer service experience.

 

Responsibilities

What You Will Do:

  • Makes weekly schedules for front office. Trains and supervises front office staff (check-in, check-out, customer service, appointments, and any other necessary administrative functions necessary to running a high functioning front office).
  • Makes monthly schedule for administrator, on or before the 15th of each month, notifying staff of vacations, meetings, etc.
  • Manages check-in, check-out, appointment book, and customer service, and scheduling of front desk staff.
  • Responsible for all kiosk management, insurance, refractions, and forms uploads. Responsible for all front desk voids on Kiosk and Allscripts.
  • Verifies and signs off on all daily (time of service) cash collected by front desk staff.
  • Responsible for management of petty cash.
  • Responsible for maintaining a current list of all products and cost sold at front desk.
  • Coordinates with clinical manager to ensure a smoothly running office.
  • Reports daily to billing manager concerning the daily schedule, proposing solutions to any scheduling challenges and reporting on no shows.
  • Prepares a weekly status report regarding front office performance, proposing solutions to any challenges being faced.
  • Provides back-up to front office staff.

Qualifications

What You Will Bring: 

  • Must be at least 18 years of age
  • Have a nurturing and caring demeanor
  • The ability to clearly communicate; strong verbal, written and typing skills are required.

What we offer:

  • Competitive compensation package
  • Excellent comprehensive benefits
  • 401(K)
  • Significant eye care discounts
  • Continuing education allowances
  • Career growth and development
  • PTO and holidays of

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

Related keywords

Patient CareFront Office ManagementAllscriptsInsurance VerificationHealthcare AdministrationPatient FlowKiosk ManagementMedical BillingCustomer ExperienceClinical Support

About Memorial Eye Institute

LinkedInVisit site

Live it up with glasses-free vision after LASIK in Harrisburg. Trust us to guide you to a life free from glasses.

Industry
Medical Practices
Company size
11-50 employees
Headquarters
Harrisburg, Pennsylvania
LinkedIn followers
119

Live it up with glasses-free vision after LASIK in Harrisburg. Life's complicated enough these days. With all you've got going on, who's got time for glasses and contact lenses too? We can help. The best way to find out if laser eye surgery is right for you is to get a free appointment. You'll get a clear answer from our experts on your suitability and treatment options. Memorial Eye Institute is a widely recognized leader in laser eye surgery, bringing you the benefit of a LASIK eye surgery pioneer in central Pennsylvania. With over 20,000 local patients served and 43 years of experience, we are safe pair of hands. Give us a call or book an appointment online. Our warm and friendly team are here to guide you every step of the way. In no time at all, you'll have the confidence and freedom to live life without limitations.

Offices: 4100 Linglestown Rd, Harrisburg, Pennsylvania 17112-1071, US

Health DiagnosticsHealth CareMedical DeviceLaserMedicalEyewear
View all jobs at Memorial Eye Institute

About Memorial Eye Institute

LinkedInVisit site

Live it up with glasses-free vision after LASIK in Harrisburg. Trust us to guide you to a life free from glasses.

Industry
Medical Practices
Company size
11-50 employees
Headquarters
Harrisburg, Pennsylvania
LinkedIn followers
119

Live it up with glasses-free vision after LASIK in Harrisburg. Life's complicated enough these days. With all you've got going on, who's got time for glasses and contact lenses too? We can help. The best way to find out if laser eye surgery is right for you is to get a free appointment. You'll get a clear answer from our experts on your suitability and treatment options. Memorial Eye Institute is a widely recognized leader in laser eye surgery, bringing you the benefit of a LASIK eye surgery pioneer in central Pennsylvania. With over 20,000 local patients served and 43 years of experience, we are safe pair of hands. Give us a call or book an appointment online. Our warm and friendly team are here to guide you every step of the way. In no time at all, you'll have the confidence and freedom to live life without limitations.

Offices: 4100 Linglestown Rd, Harrisburg, Pennsylvania 17112-1071, US

Health DiagnosticsHealth CareMedical DeviceLaserMedicalEyewear
View all jobs at Memorial Eye Institute

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