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Jobs at Matthai Material Handling (Now Hiring) — 15 open

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Field Service Advisor

Rochester Hills, Michigan, United States · On-site

Mid level

This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to serve the needs of t…

Skills: Customer Service, Communication, Interpersonal Skills, Organization, Multi-tasking

Matthai Material Handling logoMatthai Material Handling

Accounts Payable Specialist

Canton, Michigan, United States · On-site

Entry level

The Accounts Payable Specialist performs complex clerical, and accounting assignments and prepares reports and financial documents. Education/Experience: High School diploma or equivalent, required.Minimum 1 year of rela…

Skills: Microsoft Office Suite, Spreadsheets, Accounting Software, Data Entry, Mathematical Skills

Matthai Material Handling logoMatthai Material Handling

Industrial Door Technician

Romulus, Michigan, United States · On-site

Mid level

This role is responsible for performing planned maintenance, installation and repairs to docks and a wide range of doors. The ideal candidate will be able to successfully perform within tight deadlines, manage multiple p…

Skills: Preventive Maintenance, Troubleshooting, Door Installation, Low Voltage Wiring, Customer Service

Matthai Material Handling logoMatthai Material Handling

Tractor Trailer Technician

Saginaw, Michigan, United States · On-site

Mid level

Fraza & Vitan Equipment is seeking an experienced Heavy-Duty Diesel Technician to service, diagnose, and repair OTR tractor-trailers and semi-trucks. This is a fast-paced, field-based position where you'll use your diagn…

Skills: Diesel Engine Repair, Air Brake Systems, Electrical Troubleshooting, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Forklift Technician

Rochester Hills, Michigan, United States · On-site

Mid level

Fraza & Vitan Equipment is seeking a skilled Forklift Technician to troubleshoot and repair heavy-duty material handling equipment. This is a fast-paced, field-based position where you'll use your diagnostic expertise ac…

Skills: Troubleshooting, Mechanical Repair, Electrical Systems, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Forklift Technician

Grand Rapids, Michigan, United States · On-site

Mid level

Fraza & Vitan Equipment is seeking a skilled Forklift Technician to troubleshoot and repair heavy-duty material handling equipment. This is a fast-paced, field-based position where you'll use your diagnostic expertise ac…

Skills: Troubleshooting, Mechanical Repair, Electrical Systems, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Field Sales Representative

Edison, New Jersey, United States · On-site

Mid level

Get To Know The Role: The Field Sales Representative is responsible for driving sales growth by identifying and cultivating new business opportunities, maintaining relationships with existing clients, and promoting a ran…

Skills: Outside Sales, Lead Generation, Solution-Based Selling, Customer Relationship Management, Negotiation

Matthai Material Handling logoMatthai Material Handling

Forklift Technician

Canton, Michigan, United States · On-site

Mid level

Fraza & Vitan Equipment is seeking a skilled Forklift Technician to troubleshoot and repair heavy-duty material handling equipment. This is a fast-paced, field-based position where you'll use your diagnostic expertise ac…

Skills: Troubleshooting, Mechanical Repair, Electrical Systems, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Tractor Trailer Technician

Romulus, Michigan, United States · On-site

Mid level

Fraza & Vitan Equipment is seeking an experienced Heavy-Duty Diesel Technician to service, diagnose, and repair OTR tractor-trailers and semi-trucks. This is a fast-paced, field-based position where you'll use your diagn…

Skills: Diesel Engine Repair, Air Brake Systems, Electrical Troubleshooting, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Forklift Technician

Middle River, Maryland, United States · On-site

$21/hr–$38/hr

Mid level

Fraza & Vitan Equipment is seeking a skilled Forklift Technician to troubleshoot and repair heavy-duty material handling equipment. This is a fast-paced, field-based position where you'll use your diagnostic expertise ac…

Skills: Troubleshooting, Mechanical Repair, Electrical Systems, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Forklift Technician

South Plainfield, New Jersey, United States · On-site

$21/hr–$38/hr

Mid level

Fraza & Vitan Equipment is seeking a skilled Forklift Technician to troubleshoot and repair heavy-duty material handling equipment. This is a fast-paced, field-based position where you'll use your diagnostic expertise ac…

Skills: Troubleshooting, Mechanical Repair, Electrical Systems, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Forklift Technician

Bridgeport, Michigan, United States · On-site

Mid level

Fraza & Vitan Equipment is seeking a skilled Forklift Technician to troubleshoot and repair heavy-duty material handling equipment. This is a fast-paced, field-based position where you'll use your diagnostic expertise ac…

Skills: Troubleshooting, Mechanical Repair, Electrical Systems, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Forklift Technician

Buffalo, New York, United States · On-site

$21/hr–$36/hr

Mid level

Fraza & Vitan Equipment is seeking a skilled Forklift Technician to troubleshoot and repair heavy-duty material handling equipment. This is a fast-paced, field-based position where you'll use your diagnostic expertise ac…

Skills: Troubleshooting, Mechanical Repair, Electrical Systems, Hydraulic Systems, Preventative Maintenance

Matthai Material Handling logoMatthai Material Handling

Battery Technician

Rochester Hills, Michigan, United States · On-site

$25/hr–$29/hr

Entry level

*$1500 sign on bonus* A Day in the Life of a Battery Technician: As a Battery Technician, you’ll perform planned maintenance, installations, and repairs on industrial batteries and chargers. You’ll troubleshoot, diagnose…

Skills: Preventive Maintenance, Troubleshooting, Industrial Battery Repair, Charger Maintenance, Problem Solving

Matthai Material Handling logoMatthai Material Handling

Forklift Technician - Shop

Rochester Hills, Michigan, United States · On-site

Mid level

Fraza & Vitan Equipment is looking for an experienced Forklift Technician to repair heavy equipment. You’ll service, diagnose, and maintain forklifts and material handling equipment—no two days are the same. Why you’ll l…

Skills: Forklift Repair, Heavy Equipment Maintenance, Mechanical Troubleshooting, Electrical Troubleshooting, Hydraulic Repair

Matthai Material Handling logo

Field Service Advisor

Matthai Material Handling

Rochester Hills, Michigan, United States • On-site

Apply
Mid level

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  • Full-time
  • high school
  • Health Insurance, Dental Insurance, Retirement Plan
  • Posted 3d ago
  • Apply by Oct 21
  • ~40 hrs/week

Responsibilities

Manage and direct all aspects of the field service technician business while coordinating with other departments to meet customer needs. Responsibilities include scheduling technician workloads, managing the customer experience through the work order lifecycle, and utilizing KPIs to track performance.

Requirements

Candidates must possess a High School Diploma and demonstrate excellent communication, organizational, and computer skills. Proficiency in Microsoft tools and the ability to handle sensitive interpersonal issues are required.

Full job description

This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to serve the needs of the customers and employees best.

Perks of the Job:

  • First shift
  • No weekends
  • Benefits including health, dental, and retirement 

Required:

  • High School Diploma
  • Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuades others inside and outside the department to take specific actions.
  • Strong organizational skills and the ability multi-task
  • Excellent customer service skills
  • Excellent computer skills and a strong understanding of the Microsoft tools

Daily Tasks:

  • Provide excellent customer service and follow-up.
  • Managing the customer experience with strong communication throughout the entire life of the work order(s) and our customers are apprised of any potential problems, delays, and or increases in quoted amounts.
  • Schedule and coordinate all service work for your team while managing technicians workload.
  • Assures that all field service technicians are scheduled to obtain the most efficient use of time.
  • Approve work orders and give to service billing coordinator for processing.
  • Understand service KPI’s and use them to manage your team's performance.
  • Quoting service repair jobs sent in by your technicians through Salesforce (CRM), check on quotes, and make sure quoted jobs are done within the quoted amount and finished by the promised time.
  • Perform all other duties as assigned by management professionally and efficiently.

Related keywords

Field ServiceSalesforceCRMKPIsWork OrdersCustomer ExperienceSchedulingMicrosoft ToolsService BillingQuoting

About Matthai Material Handling

LinkedInVisit site

Baltimore and Southern Pennsylvania's source for material handling equipment, service, parts, rentals and training.

Industry
Machinery Manufacturing
Company size
51-200 employees
Headquarters
Middle River, Maryland
LinkedIn followers
948

Matthai Material Handling is a full-service material handling equipment, service, parts and training distributor in Baltimore Maryland. Our primary forklift lines are Linde and Hyundai Forklifts but also includes Big Joe electric pallet jacks. We service all makes and models of lift trucks and other lift equipment as well as providing OEM, aftermarket and remanufacturered parts. In addition, we provide rentals of lift equipment and forklift operator training. Warehouse products such as racking, conveyor, mezzanines, in-office plants are part of our warehouse products offering. We offer all these products with a personal and professional touch. In Baltimore and surrounding counties, we are your source for all your materials handling needs.

Offices: 1405 Tangier Dr, Middle River, Maryland 21220, US · 1915 Olde Homestead Ln, Lancaster, Pennsylvania 17601, US

New LInde and Baoli Forklifts by KIONWarehouse RackingConveyorsShelvingMezzanines and In-Office PlantsForklift ServiceParts and RentalsForklift Operator Trainingand New and Used ForkliftsWarehousing
View all jobs at Matthai Material Handling

About Matthai Material Handling

LinkedInVisit site

Baltimore and Southern Pennsylvania's source for material handling equipment, service, parts, rentals and training.

Industry
Machinery Manufacturing
Company size
51-200 employees
Headquarters
Middle River, Maryland
LinkedIn followers
948

Matthai Material Handling is a full-service material handling equipment, service, parts and training distributor in Baltimore Maryland. Our primary forklift lines are Linde and Hyundai Forklifts but also includes Big Joe electric pallet jacks. We service all makes and models of lift trucks and other lift equipment as well as providing OEM, aftermarket and remanufacturered parts. In addition, we provide rentals of lift equipment and forklift operator training. Warehouse products such as racking, conveyor, mezzanines, in-office plants are part of our warehouse products offering. We offer all these products with a personal and professional touch. In Baltimore and surrounding counties, we are your source for all your materials handling needs.

Offices: 1405 Tangier Dr, Middle River, Maryland 21220, US · 1915 Olde Homestead Ln, Lancaster, Pennsylvania 17601, US

New LInde and Baoli Forklifts by KIONWarehouse RackingConveyorsShelvingMezzanines and In-Office PlantsForklift ServiceParts and RentalsForklift Operator Trainingand New and Used ForkliftsWarehousing
View all jobs at Matthai Material Handling

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