Lincolnwood, Illinois, United States · On-site
TL;DR - Highlights Role:Provide call center support to customers and team members, delivering clear answers and solutions Location: 100% on-site, Lincolnwood, IL (please ensure daily commute is sustainable) Required: Cal…
Skills: Call center support, CRM proficiency, Communication skills, Problem-solving, Patient care
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The Client Care Specialist serves as the primary point of contact for residents, families, and healthcare providers to resolve service concerns. They are responsible for managing patient care tasks, maintaining accurate records in the CRM, and collaborating with internal teams to ensure high-quality service.
Candidates must have at least 2 years of experience in a healthcare call center, long-term care, or senior care environment. Proficiency in CRM tools like Salesforce and strong verbal and written communication skills are required.
TL;DR - Highlights
About Lyric National
At Lyric National Inc., we're rewriting the script for long-term care. Born from a unique coalition of insurance experts, medical service providers, and facility owners, we provide skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services.
By streamlining service delivery, we provide residents with access to robust medical options that enhance their quality of care. We are committed to improving healthcare access and financial sustainability, serving as dedicated partners in building the future of senior care.
Job Overview:
We are seeking a motivated Client Care Specialist to join our call center, affectionately known as "The Pit," as the primary point of contact for residents, families, and healthcare providers. We're looking for a proactive problem-solver who can navigate complex customer service needs with empathy, professionalism, and precision - and who takes pride in knowing their work directly improves the quality of care our residents receive.
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Benefits:
A comprehensive solution of enhanced benefits for skilled nursing facilities and their residents
Stealth For now
Offices: Lincolnwood, IL 60712, US
View all jobs at Lyric NationalA comprehensive solution of enhanced benefits for skilled nursing facilities and their residents
Stealth For now
Offices: Lincolnwood, IL 60712, US
View all jobs at Lyric National