Cambridge, Massachusetts, United States · Remote OK
$65k–$75k/yr
About LNS: It is an exciting time to join LNS Research. We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality…
Skills: Customer Success Management, Account Management, Client Retention, Strategic Planning, Critical Thinking
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The Customer Success Manager owns client engagement, utilization, and value realization to ensure clients leverage LNS Research for business outcomes. Key duties include executing onboarding, driving renewals, and channeling client feedback to research and events teams.
Requires a bachelor's degree and 2-4 years of experience in client-facing, account management, or customer success roles. Candidates must have a strong understanding of manufacturing or supply chain operations and proficiency with Microsoft 365 and AI tools.
About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Sales department.
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization’s growth, the success of our clients, and putting your own stamp on our sales and business growth initiatives. Our Customer Success Manager will own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes. You will:
Primary Responsibilities
Required Skills and Competencies
Education and Experience
Along with a flexible and supportive culture, we have some great benefits and perks for our employees:
This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.
LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at: www.lnsresearch.com
The leading research and advisory firm for the world's largest industrials.
LNS Research is the leading research and advisory firm for the world's largest industrial companies. Our research focuses on how strategic investments in people, process, and technology capabilities can deliver step change performance improvements across the value chain. Our world-class research team helps member firms address challenges and capitalize on transformation opportunities like the factory of the future, quality 4.0, sustainability and ESG, autonomous operations, the future of industrial work, and Industrial Transformation #IX readiness.
Offices: 1 Broadway, Cambridge, Massachusetts 02142, US
The leading research and advisory firm for the world's largest industrials.
LNS Research is the leading research and advisory firm for the world's largest industrial companies. Our research focuses on how strategic investments in people, process, and technology capabilities can deliver step change performance improvements across the value chain. Our world-class research team helps member firms address challenges and capitalize on transformation opportunities like the factory of the future, quality 4.0, sustainability and ESG, autonomous operations, the future of industrial work, and Industrial Transformation #IX readiness.
Offices: 1 Broadway, Cambridge, Massachusetts 02142, US
