Albuquerque, New Mexico, United States · On-site
Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Si…
Skills: Customer Service, Technical Navigation, Time Management, MS Office, Written Communication
Indianapolis, Indiana, United States · On-site
Leidos is seeking full-time Bilingual Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), O…
Skills: Bilingual English and Spanish, Customer Service, Call Center Operations, MS Office, Time Management
Des Plaines, Illinois, United States · On-site
$87k–$157k/yr
Have you ever wondered what it would be like to work with one of the BEST in government contracting? Ranked by Forbes as a Top government contractor and one of the World's Most Ethical Companies, Team Leidos is one you d…
Skills: Electronics Engineering, Site Surveying, AutoCAD, MS Office, Cost Estimation
Boise, Idaho, United States · On-site
$59k–$107k/yr
Leidos is hiring licensed behavioral health professionals to join our Adult Military and Family Life Counseling (MFLC) team to support a site in Boise, Idaho. Join the mission to support U.S. military service members and…
Skills: Behavioral Health Counseling, Crisis Intervention, Case Management, Outreach, Solution Focused Therapy
Huntsville, Alabama, United States · On-site
$48k–$87k/yr
General program information and/or position overview. Please note that the first paragraph and the Defense Sector quick summary should be included on all postings. Please use the below guidance as you enter the informati…
Skills: PCMM Inspection, GD&T, Romer Arm, Laser Tracking, Blue Light Scanning
Albuquerque, New Mexico, United States · On-site
Leidos is seeking full-time Bilingual Customer Service Representatives at our FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Of…
Skills: Bilingual English and Spanish, Customer Service, Call Center Operations, MS Office, Time Management
pune, Maharashtra, India · On-site
Leidos is seeking a Substation Physical Design Engineer to join our team in Pune, India. We’re looking for someone who is dedicated to ensuring that every project, no matter how simple or complex, is of exceptional quali…
Skills: Substation Physical Design, HV/MV Design, Grounding Plans, IEEE Standards, Bill Of Materials
Lexington, Kentucky, United States · Hybrid
$73k–$133k/yr
Leidos Engineering is seeking experienced Project Managers to join our Strategic Program Consulting team within our Power Delivery Solutions division. In this role, you will work alongside engineering managers and accoun…
Skills: Project Management, Electric Utility Infrastructure, Portfolio Management, Cost Control, Scheduling
Warrenton, Virginia, United States · On-site
$105k–$190k/yr
The NISC IV program within the Digital Modernization group at Leidos is seeking a NAS Tactical Security Operations Specialist (multiple positions) with a background in ATC and Unmanned Aviation Systems (UAS). This positi…
Skills: Air Traffic Control, Unmanned Aviation Systems, Tactical Security Planning, Crisis Response, SOP Development
Odenton, Maryland, United States · Hybrid
$116k–$210k/yr
The Digital Modernization Sector at Leidos has an opening for an experienced Field Service Engineering Support for the GIG Service Management – Operations II (GSM-O II) contract at Fort Meade, MD. This position is remote…
Skills: Network Engineering, Field Service Engineering, Cisco Configuration, Ciena Configuration, Site Surveying
Accra, Greater Accra Region, Ghana · On-site
$66k–$119k/yr
Job Description Looking for an opportunity to make an impact? We are seeking Airborne Sensor Operators (ASO) to execute remote sensing wide area data collection missions for the US Army Geospatial Center on the HR3DGI pr…
Skills: Airborne Sensor Operation, LiDAR, Electro-Optical Sensors, ISR Operations, Mission Planning
Melbourne, Victoria, Australia · On-site
Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of lea…
Skills: Linux Administration, RHEL, CentOS, Ubuntu, Sybase
Tampa, Florida, United States · On-site
$73k–$133k/yr
Seeking a career with a sense of purpose, work life balance, and growth opportunities … There’s a place for you at Leidos! At Leidos, we are committed to making the world safer, healthier, and more efficient through tech…
Skills: Routing, Switching, IGP, EGP, MPLS
Vista, California, United States · On-site
$66k–$119k/yr
Leidos' Security Enterprise Solutions (SES) organization is seeking an experienced Senior Technical Writer to join our Configuration Management (CM) team. In this role, you will partner with program managers, engineers, …
Skills: Technical Writing, Configuration Management, Document Lifecycle Management, Technical Editing, PLM Systems
Lexington, Kentucky, United States · Hybrid
$66k–$119k/yr
Leidos Engineering is seeking a Project Scheduler to assist in the oversight and coordination of projects for a large electric utility client. Ideal Candidates will have a strong background in scheduling complex projects…
Skills: Primavera P6, MS Project, MS Excel, Earned Value Management, Critical Path Analysis
Reston, Virginia, United States · On-site
$59k–$107k/yr
Network Administrator Camp Arifjan, Kuwait The Leidos Defense Sector is looking for a Network Administrator to support US Army Central G2. The program provides IT repair, maintenance, operations, logistics, and engineeri…
Skills: Network Troubleshooting, LAN/WAN Administration, Cisco Configuration, COMSEC Custodian, VLAN Management
Linthicum, Maryland, United States · On-site
$154k–$278k/yr
As a Principal Information Security Systems Engineer (ISSE) you will join a small team of security engineers providing Information Assurance (IA) Architecture Analysis and Security Engineering Support for the implementat…
Skills: Cybersecurity Risk Assessment, Architecture Review, Risk Management Framework, Network Security Engineering, Zero Trust
Huntsville, Alabama, United States · On-site
$131k–$237k/yr
Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribut…
Skills: Radar Mission Analysis, Digital Signal Processing, RF Modeling and Simulation, Matlab, Python
Gaithersburg, Maryland, United States · On-site
$108k–$195k/yr
Senior Systems Engineer – Agile Team Systems Engineering Leidos is seeking Senior Systems Engineers to join the Air Traffic Business Area within the Homeland Sector, supporting the development of next-generation flight s…
Skills: Systems Engineering, Agile/SAFe, Requirements Analysis, Cloud-Native Architecture, Requirements Traceability
Colorado Springs, Colorado, United States · On-site
$73k–$133k/yr
The National Security Sector at Leidos currently has an opening for a Launch Communications Coordinator located at Schriever SFB, CO. This is an exciting opportunity to use your experience helping the Ratchet Launch miss…
Skills: Project Planning, Technical Writing, Requirements Definition, Scheduling, Stakeholder Collaboration
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Respond to public inquiries via phone and email regarding housing and FHA mortgages using standard operating procedures. Document all communications in an internal database while delivering high-quality service in a high-volume call center environment.
Requires a high school diploma or GED and at least 2 years of experience in a high-volume contact center. Candidates must be able to obtain a Public Trust Security clearance and possess proficiency in MS Office and keyboarding.
Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
Monday - Friday schedule with no weekend work
Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other Employee Discounts
Company-wide career mobility
Company-sponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
This position is On-Site (in office) at 2109 Air Park Rd. SE, Albuquerque, NM 87106
The pay is $17.00 per hour
Full-time
9:35 am – 6:05 pm MT in Albuquerque, NM
Reply to calls and emails from the public on housing and FHA mortgages.
Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
Document customer email and phone communications within an internal database.
To be a successful Customer Service Representative, you will possess:
Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
Excellent time management skills and dependability.
Experience with MS Office (Outlook, Word, Teams).
Strong written and verbal communication skills including telephone etiquette.
Excellent customer service soft skills including handling upset customers.
Keyboarding proficiency of at least 40 words per minute.
Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.
High School diploma or General Educational Development (GED) certificate.
Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Call Center (Omnichannel) background.
Experience in rental property management or mortgage servicing, including handling complaints.
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Leidos is an industry and technology leader serving government & commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Leidos is an industry and technology leader serving government & commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US
