Bellingham, Washington, United States · On-site
$19/hr–$25/hr
Are you a people-person who thrives on providing great customer service? We're looking for a friendly, reliable Customer Service Representative to be the first point of contact for our customers and drivers at our Mount …
Skills: Customer Service, Phone Support, Payment Processing, Till Reconciliation, Microsoft Office
Friday Harbor, Washington, United States · On-site
$29/hr–$35/hr
Lautenbach Recycling – San Juan Transfer Station 📍 Friday Harbor, San Juan Island, WA 💰 $29.00–$35.00 per hour | Full-Time (40+ hours/week) Join Lautenbach Recycling as a Transfer Station Equipment Operator & Scale Hou…
Skills: Heavy Equipment Operation, Scale House Operations, Customer Service, Data Entry, Equipment Maintenance
Bellingham, Washington, United States • On-site
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Act as the first point of contact for customers and drivers, handling inquiries and processing payments. Manage scale house operations, including weighing inbound and outbound trucks and coordinating with dispatch and yard staff.
Requires at least two years of customer service experience and a high school diploma or equivalent. Proficiency in Microsoft Office and strong communication skills are essential.
Are you a people-person who thrives on providing great customer service? We're looking for a friendly, reliable Customer Service Representative to be the first point of contact for our customers and drivers at our Mount Vernon or Bellingham location. If you love talking to people, solving problems over the phone, and keeping things running smoothly, this role is for you.
What You'll Do:
You'll spend much of your day on the phone and in person, answering incoming calls, addressing customer questions, and routing inquiries to the right team member with patience and clarity. You'll greet drivers and customers as they arrive, creating a welcoming first impression and helping them through the process from start to finish. You'll process cash, check, and credit card payments, manage till reconciliation during opening and closing, and keep accurate records to support invoicing and reporting. You'll also coordinate with dispatch, yard staff, and management by phone, email, radio, or messaging, and help maintain a clean, organized front office along with clear SOPs.
This role is based in our facility's scale house, so you'll also weigh inbound and outbound trucks, assign correct commodities, and perform routine audits to keep everything accurate. Occasional backup support and coverage at other locations may be needed.
What We're Looking For:
We're seeking someone with at least two years of customer service experience, ideally including phone-based support, who is comfortable multitasking in a fast-paced setting. Strong verbal communication skills, attention to detail, and basic computer proficiency (Microsoft Office) are essential. A high school diploma or equivalent is required. Experience with scales or the scrap metal industry is a plus, but not required — we're happy to train the right candidate with great customer service instincts.
Why You'll Love Working Here:
Pay ranges from $19.50 to $25.00 per hour, and we offer 100% employer-paid medical, dental, and vision insurance for employees, along with 100% employer-paid L&I rates. You'll also enjoy paid sick leave, paid holidays, paid vacation, a 401k plan with employer match after one year, and access to an Employee Assistance Program. We're a family-oriented company where your contributions truly matter.
Work Environment: This is a hands-on role at a fully operational scrap metal and fiber recovery facility, with regular truck traffic, dust, and noise.
Providing sustainable waste material solutions with an unmatched level of service through expertise, and value.
A Simple Sustainable Idea! Back in 1991, our founder Troy Lautenbach was an unemployed college graduate who had an idea. Instead of dumping scrap drywall in the landfill, Troy asked the question: “What if you could take that drywall and turn it into bedding for dairy cattle?” From that first simple idea, and from Troy’s passion for sustainable waste management, reusability, and stewardship, T & T Recovery was born. When the business had outgrown its early days, Troy’s brother, Torrey, joined him in business and T & T Recovery became Lauts, Inc. Today, 30 years later, and as Lautenbach Recycling, Troy and Torrey continue to ask the question “What If”, continue to innovate, and continue to provide outstanding service and waste solutions for homes and businesses throughout Washington state and the surrounding Pacific Northwest. Lautenbach Today As a society, we’ve all become more and more accustomed to convenience; we’ve also become complacent to the waste that we create. We continue to see plastic drink bottles, canned foods, product packaging, glass bottles and jars being discarded. Our landfill space is limited, and in some cases shrinking rapidly. At Lautenbach Recycling, critical to our mission of stewardship is to develop new ways and find new technologies to handle our region’s ever-increasing waste, including: → New ways to assist businesses in containing and recycling their waste. → Partnerships that work together to find big solutions for big issues. → More community engagement and education on how we all can make a difference. We’ll continue to be tenacious in our pursuit of solutions, and passionate about sustainability.
Offices: 13084 Ball Road, Mount Vernon, WA 98273, US · 212 Sutton Road, Friday Harbor, WA 98250, US
Providing sustainable waste material solutions with an unmatched level of service through expertise, and value.
A Simple Sustainable Idea! Back in 1991, our founder Troy Lautenbach was an unemployed college graduate who had an idea. Instead of dumping scrap drywall in the landfill, Troy asked the question: “What if you could take that drywall and turn it into bedding for dairy cattle?” From that first simple idea, and from Troy’s passion for sustainable waste management, reusability, and stewardship, T & T Recovery was born. When the business had outgrown its early days, Troy’s brother, Torrey, joined him in business and T & T Recovery became Lauts, Inc. Today, 30 years later, and as Lautenbach Recycling, Troy and Torrey continue to ask the question “What If”, continue to innovate, and continue to provide outstanding service and waste solutions for homes and businesses throughout Washington state and the surrounding Pacific Northwest. Lautenbach Today As a society, we’ve all become more and more accustomed to convenience; we’ve also become complacent to the waste that we create. We continue to see plastic drink bottles, canned foods, product packaging, glass bottles and jars being discarded. Our landfill space is limited, and in some cases shrinking rapidly. At Lautenbach Recycling, critical to our mission of stewardship is to develop new ways and find new technologies to handle our region’s ever-increasing waste, including: → New ways to assist businesses in containing and recycling their waste. → Partnerships that work together to find big solutions for big issues. → More community engagement and education on how we all can make a difference. We’ll continue to be tenacious in our pursuit of solutions, and passionate about sustainability.
Offices: 13084 Ball Road, Mount Vernon, WA 98273, US · 212 Sutton Road, Friday Harbor, WA 98250, US
