Geneva, Geneva, Switzerland · On-site
The Shop Manager will lead the day-to-day operations of our flagship retail boutique and spa treatment area in Geneva, Switzerland. Reporting directly to the COO, this role is pivotal in driving exceptional sales of our …
Skills: Retail Management, Team Leadership, Sales Strategy, CRM Tools, Inventory Management
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Lead the daily operations of a luxury retail boutique and spa in Geneva, managing a small team to drive cosmetics sales and high-end wellness experiences. The role involves overseeing staff development, maintaining operational compliance, and nurturing relationships with high-net-worth clients.
Requires 3-5 years of experience in luxury retail or wellness management and fluency in both English and French. A bachelor's degree in Business or Hospitality is preferred, along with a proven track record of achieving sales targets.
The Shop Manager will lead the day-to-day operations of our flagship retail boutique and spa treatment area in Geneva, Switzerland. Reporting directly to the COO, this role is pivotal in driving exceptional sales of our luxury cosmetics products while overseeing the seamless delivery of personalized spa experiences for exclusive clients. The ideal candidate will manage a small team of 2, fostering a culture of excellence, client-centric service, and operational efficiency. This position requires a passion for luxury wellness, strong leadership skills, and the ability to thrive in a high-end, fast-paced environment.
Key Responsibilities1. Team Management and Developmento Lead, mentor, and motivate a team of 2 (sales associates and/or spa therapists), conducting regular performance reviews, training sessions, and coaching to ensure high standards of service and product knowledge.
o Foster a collaborative, positive team environment aligned with L.RAPHAEL’s values of innovation, elegance, and care for excellence.
o Schedule staff effectively to optimize coverage for retail sales and spa appointments while managing compliance.
2. Sales Leadership and Revenue Growtho Drive retail sales of luxury cosmetics products through targeted strategies, including upselling, client consultations, and events to achieve or exceed monthly revenue targets.
o Analyze sales data, monitor inventory levels, and implement merchandising best practices to enhance the boutique’s visual appeal and product accessibility.
o Build and nurture relationships with high-net-worth clients, leveraging CRM tools to personalize experiences and encourage repeat business and loyalty program enrollment.
3. Spa Operations and Client Experienceo Oversee the running of the spa treatment area, ensuring all appointments, treatments, and protocols are executed flawlessly for exclusive clients, adhering to hygiene, safety, and luxury service standards.
o Coordinate with therapists to deliver transformative wellness experiences, including bookings, follow-ups, and feedback collection to maintain exceptional client satisfaction.
o Collaborate to integrate retail sales with spa services, such as recommending complementary cosmetics during treatments.
4. Operational Excellence and Complianceo Manage daily boutique and spa operations, including opening/closing procedures, cash handling, stock replenishment, and vendor coordination.
o Ensure compliance with Swiss retail, health, and safety regulations, including data privacy and luxury brand presentation standards.
o Monitor key performance indicators (KPIs) such as sales conversion rates, client retention, and treatment utilization, reporting insights to the COO for strategic decision-making.
5. Strategic Contributionso Support L.RAPHAEL’s global expansion initiatives by identifying opportunities for local partnerships, events, or pop-up experiences in Geneva.
o Handle client escalations with discretion, turning potential challenges into opportunities for brand loyalty.
Qualifications and Skills· Experience:Science of Beauty & Skin Longevity
L.RAPHAEL Genève is a global leader in anti-aging skincare technologies. With more than 25 years of experience in scientific research and in the cosmetics and medical aesthetic services industry, and backed by the invaluable experience derived from direct contact with over 150,000 clients, L.RAPHAEL has developed the optimal combination of high-performance face and body treatments, complemented by advanced skincare products. Combining proprietary ingredients and exclusive technologies, the L.RAPHAEL’s skincare solutions work synergistically to answer the beauty needs of today’s most demanding women and men for visible and long-lasting results.
Offices: 4, Rue du Mont-Blanc, Geneva, Geneva 1201, CH
Science of Beauty & Skin Longevity
L.RAPHAEL Genève is a global leader in anti-aging skincare technologies. With more than 25 years of experience in scientific research and in the cosmetics and medical aesthetic services industry, and backed by the invaluable experience derived from direct contact with over 150,000 clients, L.RAPHAEL has developed the optimal combination of high-performance face and body treatments, complemented by advanced skincare products. Combining proprietary ingredients and exclusive technologies, the L.RAPHAEL’s skincare solutions work synergistically to answer the beauty needs of today’s most demanding women and men for visible and long-lasting results.
Offices: 4, Rue du Mont-Blanc, Geneva, Geneva 1201, CH
