Tulsa, Oklahoma, United States · On-site
Job DetailsJob Location: Bill Knight Ford - Tulsa, OK 74133Position Type: Full TimeKnight Automotive Group is a family-owned and family-centric company built on integrity, accountability, and care for one another. For ov…
Skills: Team Management, Customer Satisfaction, Operational Efficiency, Financial Acumen, Workflow Management
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Oversee day-to-day operations of the Quick Lane Service Department, including team management and productivity. Ensure high levels of customer satisfaction and profitability while maintaining safety and manufacturer standards.
Requires 3+ years of automotive service experience with a preference for at least one year in a leadership role. Must possess a valid driver's license and proficiency in dealership management systems like Dealertrack or CDK.
Job DetailsJob Location: Bill Knight Ford - Tulsa, OK 74133Position Type: Full TimeKnight Automotive Group is a family-owned and family-centric company built on integrity, accountability, and care for one another. For over 17 years, we’ve proudly served our communities by providing end-to-end automotive solutions — from sales and service to fleet and upfitting — all under one roof. Our success starts with our people. We believe in creating an environment where team members feel supported, valued, and empowered to grow.
At Knight Automotive Group, we live by our Core Values: being accountable and taking great care of each other, always doing the right thing, focusing on our guests with empathy and helpfulness, staying respectful, genuine, and fun (“the sun, not the salt”), and never being satisfied — always striving for improvement and excellence. Together, we’re building a culture that wins through teamwork, continuous growth, and a shared commitment to doing things the right way.
The Quick Lane Manager is responsible for overseeing all day-to-day operations within the Quick Lane Service Department, including team management, customer satisfaction, productivity, and profitability. This role ensures the department runs efficiently while maintaining the Knight Automotive standard of quality and hospitality. The ideal candidate is a strong communicator and leader with a passion for people, process, and performance.
Lead, train, and manage the Quick Lane team, including Service Advisors, Technicians, and support staff.
Oversee daily service operations to ensure timely and high-quality maintenance and light repair work.
Monitor technician productivity, repair order accuracy, and overall workflow efficiency.
Maintain high levels of customer satisfaction through strong communication, follow-up, and problem resolution.
Manage appointment scheduling, shop capacity, and work distribution.
Ensure all services and recommendations are properly documented and communicated to customers.
Control department expenses, monitor gross profit, and achieve monthly performance objectives.
Maintain compliance with safety, environmental, and manufacturer standards.
Coordinate with Parts, Accounting, and Main Service Departments to ensure smooth operations.
Promote a positive and professional work environment that aligns with Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement.
Competitive and performance-driven pay structure
401(k) retirement plan
Paid time off (PTO), holidays, bereavement, maternity/paternity leave
Employee discounts on vehicles, parts, and service
Paid online and offsite hands-on training for continued professional development
Opportunities for career advancement within a growing, family-owned automotive group
A supportive, family-oriented culture built on teamwork, integrity, and continuous improvement
QualificationsQualifications
3+ years of automotive service experience; 1+ year in a leadership or supervisory role preferred.
Strong understanding of maintenance and light repair operations.
Excellent leadership, communication, and organizational skills.
Proven ability to manage a team and deliver high levels of customer satisfaction.
Proficiency with dealership management systems (Dealertrack, CDK, or similar) and Microsoft Office Suite.
Financial and operational acumen to manage department profitability.
Professional appearance and commitment to customer care.
Valid driver’s license and clean driving record required.
Proudly serving North American auto buyers for over 45 years! Home of the Lifetime Engine Warranty
Currently 3 locations in Canada and 7 in the United States: Dockside Marine Terrace Chrysler Terrace Toyota Sunrise Ford Sunrise Ford of North Hollywood Knight Claremont Chrysler Dodge Jeep Ram Elk Grove Dodge Elk Grove VW Elk Grove Acura Audi Elk Grove
Offices: 2477 Trans Canada Hwy E, Kamloops, British Columbia V2C 4A9, CA · 661 Thatcher Dr E, Moose Jaw, Saskatchewan S6J 1L8, CA · 1768 Main St N, Moose Jaw, Saskatchewan S6J 1L4, CA · 1774 Main St N, Moose Jaw, Saskatchewan S6J 1L4, CA · 16005 Valley Blvd, Fontana, California 92335, US
View all jobs at Knight GroupProudly serving North American auto buyers for over 45 years! Home of the Lifetime Engine Warranty
Currently 3 locations in Canada and 7 in the United States: Dockside Marine Terrace Chrysler Terrace Toyota Sunrise Ford Sunrise Ford of North Hollywood Knight Claremont Chrysler Dodge Jeep Ram Elk Grove Dodge Elk Grove VW Elk Grove Acura Audi Elk Grove
Offices: 2477 Trans Canada Hwy E, Kamloops, British Columbia V2C 4A9, CA · 661 Thatcher Dr E, Moose Jaw, Saskatchewan S6J 1L8, CA · 1768 Main St N, Moose Jaw, Saskatchewan S6J 1L4, CA · 1774 Main St N, Moose Jaw, Saskatchewan S6J 1L4, CA · 16005 Valley Blvd, Fontana, California 92335, US
View all jobs at Knight Group