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Kennebec Pharmacy & Home Care logoKennebec Pharmacy & Home Care

Infusion Intake Representative

Augusta, Maine, United States · On-site

$18/hr–$20/hr

Mid level

Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditi…

Skills: Customer service, Medical terminology, Interpersonal skills, Organizational skills, Problem-solving

Kennebec Pharmacy & Home Care logo

Infusion Intake Representative

Kennebec Pharmacy & Home Care

Augusta, Maine, United States • On-site

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Mid level

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  • $18/hr–$20/hr
  • Full-time
  • high school
  • Health insurance, Dental coverage, Vision coverage, Paid time off, Paid holidays, Short-term disability
  • Posted 9d ago
  • ~40 hrs/week

Responsibilities

The role is responsible for coordinating home infusion therapy referrals, managing the patient intake process, and scheduling services. It involves collaborating with interdisciplinary teams and billing departments to ensure continuity of care and accurate insurance verification.

Requirements

Candidates must be high school graduates or equivalent with at least three years of customer service experience. Proficiency in computer skills and strong organizational abilities are required, while literacy in medical terminology is preferred.

Full job description

Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional home medical equipment company and have been serving residents throughout the state of Maine for the past 30 years. 

You can look to us for: CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy.

Better living made possible starts with people like you!

Job Summary: The Infusion Intake Respresentative is responsible for coordinating and processing home infusion therapy referrals while supporting infusion pharmacy operations. This role handles the patient intake process from referral through scheduling, ensuring timely verification, documentation, communication, and coordination of services. The position will work closely with pharmacists, nurses, billing staff, physicians, and outside providers to support continuity of care.

Responsibilities include:

  • Receive and execute the initial patient intake process to ensure that patient verification, assessment, teaching, and scheduling of services occur in a timely manner.
  • Collaborate with interdisciplinary teams and external providers to ensure seamless coordination and continuity of patient care.
  • Ensure all patient-related documentation, including departmental forms, is accurately completed, and submitted in a timely manner, according to internal policy and external regulatory requirements.
  • Collaborate with billing department to verify client eligibility and benefits to maintain accurate client eligibility information in CareTend system.
  • Explain benefits and financial responsibility information to clients, care managers and/or clinical staff as needed.
  • Investigate and resolve customer complaints. 
  • Coordinate deliveries/shipments, including add-on deliveries with driver manager.

Requirements:

  • High School graduate or equivalent, with customer service experience. Medical terminology literacy preferred.
  • Demonstrated interpersonal and organizational skills, with an eye for detail.
  • Ability to prioritize workload, multi-task, and exhibit effective problem-solving skills.
  • Proficient computer skills.
  • Strong communication and customer service skills.

Why Join Our Team?
 We offer a competitive and well-rounded benefits package designed to support your health, financial future, and work-life balance:

  • Multiple health insurance plan options to fit your needs 
  • Dental and vision coverage for you and your family 
  • Generous accrued paid time off (PTO) to recharge 
  • Paid holidays to spend time with those who matter most 
  • Short-term and long-term disability for added peace of mind 
  • 401(k) with company match to help you plan for the future 
  • Sam’s Club membership for added everyday savings

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you!!

Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Related keywords

Home Infusion TherapyPatient IntakeCareTendMedical EquipmentInsurance VerificationHealthcare AdministrationCPAP/BIPAPRespiratory TherapyDurable Medical EquipmentPatient CoordinationReferral ProcessingClinical Documentation

About Kennebec Pharmacy & Home Care

LinkedInVisit site

We make better living possible for the people we serve.

Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
1995
Headquarters
Augusta, ME
LinkedIn followers
278

Kennebec Pharmacy and Home Care is your locally owned and operated pharmacy and home medical equipment provider dedicated to making better living possible.

Offices: 43 Leighton Road, Augusta, ME 04330, US · 839 Commercial Street, Suite 2, Rockport, ME 04856, US · 121 Medical Center Dr, Ste G-500, Brunswick, ME 04011, US · 219 Mount Auburn Ave, Suite B, Auburn, Maine 04210, US · 12 Atlantic Pl, South Portland, Maine 04106, US

Home Medical Supplies & EquipmentRespiratory TherapyLong Term Care PharmacyHome Infusion TherapyComplex Rehabilitation Technologyand CPAP/BIPAPMedical DeviceRetailMedicalPharmaceutical
View all jobs at Kennebec Pharmacy & Home Care

About Kennebec Pharmacy & Home Care

LinkedInVisit site

We make better living possible for the people we serve.

Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
1995
Headquarters
Augusta, ME
LinkedIn followers
278

Kennebec Pharmacy and Home Care is your locally owned and operated pharmacy and home medical equipment provider dedicated to making better living possible.

Offices: 43 Leighton Road, Augusta, ME 04330, US · 839 Commercial Street, Suite 2, Rockport, ME 04856, US · 121 Medical Center Dr, Ste G-500, Brunswick, ME 04011, US · 219 Mount Auburn Ave, Suite B, Auburn, Maine 04210, US · 12 Atlantic Pl, South Portland, Maine 04106, US

Home Medical Supplies & EquipmentRespiratory TherapyLong Term Care PharmacyHome Infusion TherapyComplex Rehabilitation Technologyand CPAP/BIPAPMedical DeviceRetailMedicalPharmaceutical
View all jobs at Kennebec Pharmacy & Home Care

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