Indianapolis, Indiana, United States · On-site
OPEN TO REMOTE The E-Commerce Fraud Manager supports the Profit & Asset Protection team to minimize ecommerce fraud and chargebacks. This role requires a strategic leader who is innovative for the future of the fast-pace…
Skills: Fraud Prevention, Chargeback Management, Data Analysis, KPI Reporting, Strategic Leadership
Indianapolis, Indiana, United States · On-site
OPEN TO REMOTE The E-Commerce Fraud Manager supports the Profit & Asset Protection team to minimize ecommerce fraud and chargebacks. This role requires a strategic leader who is innovative for the future of the fast-pace…
Skills: Fraud Prevention, Chargeback Management, Data Analysis, KPI Reporting, Payment Industry
Indianapolis, Indiana, United States · On-site
The Allocation Analyst provides a compelling assortment of the right product, to the right stores, in the right quantities, with the right sizes, for the right prices, at the right time, to maximize sales. This individua…
Skills: Merchandising, Allocation, Inventory Management, Data Analysis, Microsoft Word
Indianapolis, Indiana, United States · On-site
The Allocation Analyst provides a compelling assortment of the right product, to the right stores, in the right quantities, with the right sizes, for the right prices, at the right time, to maximize sales. This individua…
Skills: Merchandising, Allocation, Inventory Management, Data Analysis, Microsoft Word
Boulder, Colorado, United States · On-site
$90k–$110k/yr
We are seeking a technical E-commerce SEO Manager to lead organic search strategy across both jdsports.com and finishline.com. In this role, you will manage our core search foundation (technical SEO, on-page optimization…
Skills: Technical SEO, AI Search Optimization, GEO, AEO, Keyword Research
Concord, North Carolina, United States · On-site
At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for dynamic mana…
Skills: Retail Management, Team Leadership, Customer Service, Sales Driving, Inventory Management
Concord, North Carolina, United States · On-site
At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for talented ass…
Skills: Customer Service, Sales, Merchandise Management, Inventory Management, Visual Merchandising
Indianapolis, Indiana, United States · On-site
The People Technology Analyst is a key technical role that lives within the JD North America People Regional Business Services model. The Regional Business Services function is responsible for supporting all US businesse…
Skills: Workday HCM, HRIS, Business Process Configuration, Data Analysis, Reporting
Boulder, Colorado, United States · On-site
$90k–$110k/yr
We are seeking a technical E-commerce SEO Manager to lead organic search strategy across both jdsports.com and finishline.com. In this role, you will manage our core search foundation (technical SEO, on-page optimization…
Skills: Technical SEO, AI Search Optimization, GEO, AEO, Keyword Research
Concord, North Carolina, United States · On-site
At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for talented ass…
Skills: Customer Service, Sales, Merchandise Management, Inventory Management, Visual Merchandising
Concord, North Carolina, United States · On-site
At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for dynamic mana…
Skills: Retail Management, Team Leadership, Customer Service, Sales Driving, Inventory Management
Indianapolis, Indiana, United States · On-site
The People Technology Analyst is a key technical role that lives within the JD North America People Regional Business Services model. The Regional Business Services function is responsible for supporting all US businesse…
Skills: Workday HCM, HRIS, Business Process Configuration, Data Analysis, Reporting
Boulder, Colorado, United States · On-site
$110k–$125k/yr
The Marketplace Manager will serve as the commercial and strategic lead for our third-party marketplace channel on finishline.com and jdsports.com. This role owns vendor acquisition, cross-functional onboarding, framewor…
Skills: Vendor Recruitment, Contract Negotiation, Marketplace Management, E-commerce Strategy, Commercial Execution
Boulder, Colorado, United States · On-site
$110k–$125k/yr
The Marketplace Manager will serve as the commercial and strategic lead for our third-party marketplace channel on finishline.com and jdsports.com. This role owns vendor acquisition, cross-functional onboarding, framewor…
Skills: Vendor Recruitment, Commercial Contract Negotiation, Marketplace Management, E-commerce Strategy, Data Taxonomy
Boulder, Colorado, United States · On-site
$62k–$73k/yr
As a Video Editor / Motion Graphics Artist you will be responsible for developing creative concepts, collaborating on visual direction and execution and seeing video projects through from concept to completion. You have …
Skills: Video Editing, Motion Graphics, Visual Storytelling, Adobe After Effects, Adobe Premiere Pro
Indianapolis, Indiana, United States · On-site
Provides a compelling assortment of the right product, to the right stores, in the right quantities, with the right sizes, for the right prices, at the right time, to maximize sales. This individual should effectively ex…
Skills: Product Allocation, Merchandising, Inventory Management, Purchase Order Management, Google Suite
Indianapolis, Indiana, United States · On-site
Provides a compelling assortment of the right product, to the right stores, in the right quantities, with the right sizes, for the right prices, at the right time, to maximize sales. This individual should effectively ex…
Skills: Product Allocation, Merchandising, Inventory Management, Purchase Order Management, Google Suite
Boulder, Colorado, United States · On-site
$62k–$73k/yr
As a Video Editor / Motion Graphics Artist you will be responsible for developing creative concepts, collaborating on visual direction and execution and seeing video projects through from concept to completion. You have …
Skills: Video Editing, Motion Graphics, Adobe After Effects, Adobe Premiere Pro, Adobe Photoshop
San Juan, Puerto Rico, United States · On-site
At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for talented ass…
Skills: Customer Service, Sales, Merchandise Management, Inventory Management, Visual Merchandising
Memphis, Tennessee, United States · On-site
At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for dynamic mana…
Skills: Leadership, Team Management, Customer Service, Sales Performance, Inventory Management
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The E-Commerce Fraud Manager leads efforts to minimize fraud and chargebacks by analyzing payment performance and developing strategic reporting dashboards. They collaborate with cross-functional teams to implement fraud prevention algorithms and mitigate risks associated with high-demand products and automated bots.
Candidates must possess a bachelor's degree or equivalent experience along with three to five years in an e-commerce fraud or risk position. Prior management experience of at least two direct reports and advanced proficiency in Microsoft Office or Google Suite are required.
OPEN TO REMOTE
The E-Commerce Fraud Manager supports the Profit & Asset Protection team to minimize ecommerce fraud and chargebacks. This role requires a strategic leader who is innovative for the future of the fast-paced payments industry and stays on the absolute forefront of new, complex fraud models. Some of the main duties include:
Develops dashboards and KPI reporting for multiple cross functional areas of the business, including but not limited to merchandising, supply chain, finance, and e-commerce.
Analyzes both internal and external payment/fraud performance on a daily, weekly and monthly basis and compares to service level agreements.
Makes recommendations to cross-functional business groups to prevent fraud and decrease loss to the company. Champions crucial cross-functional partnerships not only with internal business units but also with other retailers to share threat intelligence, combat fraud rings, and established industry best practices.
Performs in-depth analysis to show the success of payments versus the incidence of chargebacks with current state and potential state solutions. Goal is to maximize sales while minimizing chargebacks.
Proposes enhancements to existing proprietary and third party algorithms and analytics processes, develops prototypes, and conducts comparative performance studies.
Anticipates and mitigates fraud trends impacting high-demand products in the competitive reseller market, such as automated bots during limited release events, inventory abuse, and Buy Online, Pick-up In-Store (BOPIS) fraud.
Present a variety of technical topics to both technical and non-technical business partners.
Builds constructive and effective relationships with a broad and diverse group of business partners
Works in tandem with the Loyalty Team to reduce fraud.
Additional projects and duties as required.
Bachelor’s degree from a four-year college or university; or equivalent experience and/or training; or equivalent combination of education and experience. Three to Five years in a fraud/risk ecommerce position. The candidate must have prior management experience of at least two direct reports.
Should have advanced knowledge and abilities with Microsoft Excel, PowerPoint, and Word, or Google Suite equivalents.
Communication Skills
Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional. Must be a good team player. Able to maintain the highest standards when it comes to handling highly sensitive, private, and confidential materials. Demonstrates sound judgment and effective critical thinking skills.
Decision Making and Problem Solving Skills
Ability to define problems, collect data, establish facts, and draw valid conclusions. Uses specialized knowledge to go beyond the routine to solve complex problems that frequently affect areas beyond own functional area. Must be able to approach unfamiliar situations, projects, and opportunities with confidence and curiosity. Must demonstrate strict attention to detail and intensity around consistently delivering a high quality work product. Able to concisely summarize the results of business analysis and explain the meaning of the results and implications in varying levels of detail, depending on the audience. Must be able to work on multiple projects at one time with appropriate prioritization. Decisions generally involve moderately complex issues with a limited number of variables.
Innovation in Payments & Fraud
A proven ability to adapt to the fast-paced evolution of digital wallets, alternative payment methods, and sophisticated attack vectors to ensure the company remains ahead of the curve. Familiarity with Machine Learning/AI fraud models and exposure to Agentic Checkout are strongly preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for more than 6 hours per shift
Use hands to finger, handle and feel
Reach with hands and arms
Talk and/or hear
Stand for up to 4 hours at a time regularly
Walk or move from one location to another
Periodically may need to climb, balance, stoop, kneel, or crouch
Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
Punctuality and regular attendance consistent with the company’s policies are required for the position.
Average work week is 40-50 hours, which can vary depending on business need.
The work environment for this position is a moderately noisy office setting. Business travel is not required.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
#LI-DNI
This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)
Connect Globally. Inspire Locally. Empower Individually.
We are JD Finish Line, a premium retailer providing the latest and most exclusive athletic sneakers, apparel and accessories since 1976. Headquartered in Indianapolis, Indiana with a satellite office in Boulder, Colorado, we have more than 1,000 JD Sports and Finish Line locations within malls, inside Macy’s shops, and as stand alone stores. JD Finish Line’s core values of Customer, People, Winning, Community and Financial Responsibility are exhibited in everything we do. We are committed to inclusion and diversity across our organization and work to include individuals from all walks of life, ensuring everyone belongs and can bring their authentic selves to the JD Finish Line family. We employ more than 14,000 store associates who are experts in style and passionate about sneaker culture. At JD Finish Line, our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger. At JD Finish Line, full-time employees are eligible for perks including medical, dental, vision and life insurance benefits, our wellness/fitness incentive program, 401k matching program and a 30% employee discount. As firm believers in a great work-life balance, salaried employees are offered unlimited Paid Time Off. Hourly employees start by earning a competitive 120 hours of PTO per year. We also grant parents paid maternity/paternity leave. We focus on promoting from within, and have great developmental programs in all functions of the business so that all employees view their position not just as a job, but a life-long career at JD Finish Line, THE PLACE TO GROW. Make sure to check us out at: www.finishline.com, www.jdsports.com and www.macys.com/finishline.
Offices: 3308 North Mitthoeffer Road, Indianapolis, IN 46235, US · 1881 9th Street, 102, Boulder, CO 80302, US
Connect Globally. Inspire Locally. Empower Individually.
We are JD Finish Line, a premium retailer providing the latest and most exclusive athletic sneakers, apparel and accessories since 1976. Headquartered in Indianapolis, Indiana with a satellite office in Boulder, Colorado, we have more than 1,000 JD Sports and Finish Line locations within malls, inside Macy’s shops, and as stand alone stores. JD Finish Line’s core values of Customer, People, Winning, Community and Financial Responsibility are exhibited in everything we do. We are committed to inclusion and diversity across our organization and work to include individuals from all walks of life, ensuring everyone belongs and can bring their authentic selves to the JD Finish Line family. We employ more than 14,000 store associates who are experts in style and passionate about sneaker culture. At JD Finish Line, our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger. At JD Finish Line, full-time employees are eligible for perks including medical, dental, vision and life insurance benefits, our wellness/fitness incentive program, 401k matching program and a 30% employee discount. As firm believers in a great work-life balance, salaried employees are offered unlimited Paid Time Off. Hourly employees start by earning a competitive 120 hours of PTO per year. We also grant parents paid maternity/paternity leave. We focus on promoting from within, and have great developmental programs in all functions of the business so that all employees view their position not just as a job, but a life-long career at JD Finish Line, THE PLACE TO GROW. Make sure to check us out at: www.finishline.com, www.jdsports.com and www.macys.com/finishline.
Offices: 3308 North Mitthoeffer Road, Indianapolis, IN 46235, US · 1881 9th Street, 102, Boulder, CO 80302, US
