United States · Remote OK
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel i…
Skills: Contact Center Operations, KPI Management, Leadership, Analytical Skills, Personnel Management
Phoenix, Arizona, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: General construction, Carpentry, Demolition, Framing, Drywall installation
United States · Hybrid
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel i…
Skills: Market Expansion, Operations Management, Production Management, Project Management, Staff Recruitment
Tucson, Arizona, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: General Construction, Carpentry, Demolition, Framing, Drywall Installation
Detroit, Michigan, United States · On-site
Love talking to people? Looking for a job where you can grow and actually have fun doing it? This might be exactly what you’re looking for! Jacuzzi Bath Remodel is looking for our next Field Marketing Representative. We’…
Skills: Customer Engagement, Lead Generation, Retail Marketing, Public Speaking, Tablet Proficiency
United States · Remote OK
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: Sales Training, One-Call-Close, Soft Skills, Product Knowledge, Negotiation
Chino, California, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: Project Management, Salesforce, Schedule Management, Multitasking, Customer Communication
Marysville, Washington, United States · On-site
Jacuzzi Bath Remodel is looking for our next Entry Level Sales (Costco Presentation) Specialist! We'll train you, set you up for success, and have you working primarily inside Costco locations throughout the Marysville, …
Skills: Sales Presentations, Customer Engagement, Lead Generation, Rapport Building, Retail Sales
Detroit, Michigan, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: Team Leadership, Residential Remodeling, Production Operations Management, Plumbing Processes, Customer Satisfaction
San Jose, California, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: Project Management, Salesforce, Schedule Management, Multitasking, Customer Communication
Seattle, Washington, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: Customer Service, Conflict Resolution, Escalation Management, Cross-functional Collaboration, Communication
Portland, Oregon, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: Customer Service, Conflict Resolution, Escalation Management, Cross-functional Collaboration, Multi-channel Communication
Phoenix, Arizona, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: Customer Service, Conflict Resolution, Escalation Management, Cross-functional Collaboration, Multi-channel Communication
San Jose, California, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: Project Coordination, Field Quality Verification, Documentation Control, Milestone Tracking, Customer Communication
San Jose, California, United States · Hybrid
$120k–$200k/yr
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: In-Home Sales, Design Consultation, Closing Skills, Customer Service, One Call Close
San Diego, California, United States · Hybrid
$120k–$200k/yr
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel …
Skills: In-Home Sales, Design Consultation, Closing Skills, Customer Service, One Call Close
Miami, Florida, United States · Hybrid
$120k–$200k/yr
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel (…
Skills: In-home Sales, Closing Skills, Customer Service, Design Consultation, Basic Math
Kent, Washington, United States · On-site
$80k–$200k/yr
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel i…
Skills: Acrylic Installation, Carpentry, Demolition, Tile Work, Remodeling
Raleigh, North Carolina, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel (…
Skills: Sales Management, Performance Management, Recruiting, Team Development, Direct To Consumer Sales
Detroit, Michigan, United States · On-site
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel i…
Skills: General Construction, Carpentry, Demolition, Framing, Drywall Installation
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The Director is responsible for the total operations, performance, and reporting of the Jacuzzi Bath Remodel Contact Center. The role focuses on optimizing technology and personnel to maximize contact rates, conversion, and appointment-set performance.
Candidates must have 10+ years of relevant experience, with at least 5 years in a leadership role managing teams of 20-100 employees. Expertise in contact center KPIs, dialer technology, and scaling operations from the ground up is required.
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.
The Director of Contact Center holds total responsibility for the operations, performance, and reporting of the Jacuzzi Bath Remodel Contact Center. Working in a fast-paced, KPI-driven environment, this leader will optimize contact center operations, personnel, and technology to maximize contact rate, conversion, and appointment-set performance, while building a positive culture grounded in Jacuzzi's core values. This is a multi-faceted, hands-on role requiring proven leadership, sharp analytical instincts, and a relentless focus on the metrics that drive lead-to-appointment conversion. The ideal candidate has built and scaled contact centers from the ground up and has led teams of 20-100 employees, with a demonstrated track record of improving contact rate, right-party-contact rate, speed-to-lead, and other core center KPIs.
Compensation is based on experience; $131,000+ and bonus potential
Inspiring joy and wellbeing through innovative wellness products.
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, ThermoSpas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more. With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands. Our products are available globally, with our primary customers being specialty, big-box, and internet retailers, including The Home Depot, Ferguson, Costco, and Build.com. We also sell directly to consumers, builders, plumbers, and installation service providers through our network of thousands of independent authorized dealers.
Offices: 14525 Monte Vista Avenue, Chino, CA 91710, US · 512 Highland Drive, Valdosta, GA 31601, US · PO Box 155 Woodlands; Roydsdale Way, Euroway Trading Estate, Bradford,, W. Yorkshire BD4 6SJ, GB · Queensland, AU · Victoria, AU
Inspiring joy and wellbeing through innovative wellness products.
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, ThermoSpas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more. With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands. Our products are available globally, with our primary customers being specialty, big-box, and internet retailers, including The Home Depot, Ferguson, Costco, and Build.com. We also sell directly to consumers, builders, plumbers, and installation service providers through our network of thousands of independent authorized dealers.
Offices: 14525 Monte Vista Avenue, Chino, CA 91710, US · 512 Highland Drive, Valdosta, GA 31601, US · PO Box 155 Woodlands; Roydsdale Way, Euroway Trading Estate, Bradford,, W. Yorkshire BD4 6SJ, GB · Queensland, AU · Victoria, AU
