Bristol, England, United Kingdom · Hybrid
Credit Controller – Credit Collections & Support Team At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around …
Skills: Credit control, Customer service, Collections, Communication, Conflict resolution
Bognor Regis, England, United Kingdom · On-site
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Client care, Reception support, Appointment management, Administration, Hygiene and infection control
Bath, England, United Kingdom · On-site
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Customer service, Communication skills, Computer literacy, Attention to detail, Appointment management
Blackburn, England, United Kingdom · On-site
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Communication, Customer service, Appointment management, Attention to detail, Multitasking
Gateshead, England, United Kingdom · On-site
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Customer service, Communication, Reception management, Appointment scheduling, Administrative support
Cumbernauld, Scotland, United Kingdom · On-site
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Animal welfare, Patient handling, Patient restraint, Clinical support, Communication skills
Stroud, England, United Kingdom · On-site
$30k/yr
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Veterinary nursing, Anaesthesia monitoring, Surgical nursing, Inpatient care, Nurse clinics
Le Mans, Pays de la Loire, France · On-site
📢 La clinique Beaufeu recherche un VETERINAIRE CANIN ou MIXTE CANIN/RURAL en CDI (H/F) Envie d'exercer une médecine de qualité dans une clinique moderne, avec une équipe soudée, sans gardes et dans un environnement où v…
Skills: Veterinary medicine, Internal medicine, Soft tissue surgery, Orthopedic surgery, Animal behavior
Raveau, Bourgogne – Franche-Comté, France · On-site
📢La clinique de Bertranges recherche un AUXILIAIRE SPECIALISE VETERINAIRE (H/F) en CDI La clinique de Bertranges est une clinique généraliste située située à La Charité sur Loire dans la Nièvre (58). Nous recherchons un…
Skills: Veterinary assistance, Animal care, Surgical assistance, Laboratory analysis, Radiography
Derby, England, United Kingdom · On-site
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Insurance administration, Customer service, Communication skills, Attention to detail, Data entry
Cannock, England, United Kingdom · On-site
$17k/yr
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Veterinary nursing, Clinical nursing care, Nurse clinics, Patient care, Surgical nursing
Bingley, England, United Kingdom · On-site
$75k/yr
Salary up to £75,000 DOE pro rata, plus a Relocation Allowance of up to £5,000 and a Welcome Bonus of up to £5,000 At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care p…
Skills: Small animal surgery, Veterinary medicine, Consultations, In-patient care, Equine work
Ashbourne, England, United Kingdom · On-site
$16k/yr
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Communication, Customer service, Appointment management, Attention to detail, Teamwork
Birmingham, England, United Kingdom · On-site
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Communication skills, Customer service, Attention to detail, Appointment management, Client relations
Dorchester, England, United Kingdom · On-site
$75k/yr
Veterinary Surgeon - Small Animal Dorset Coast Vets - Dorchester, Dorset Salary up to £75,000 FTE DOE, up to £5,000 welcome bonus and up to £5,000 Relocation Allowance At inspiring vet care, our people are at the heart o…
Skills: Small animal surgery, Consultations, Digital radiography, Dental radiography, Ultrasound
Buckley, Wales, United Kingdom · On-site
$25k/yr
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Customer service, Communication, Diary management, Appointment booking, Cash handling
Boston, England, United Kingdom · On-site
$72k/yr
Are you a vet looking to further your internal medicine and emergency work? Maybe you have an ECC or internal medicine certificate and are looking to put it to good use, or perhaps you are working towards a certificate a…
Skills: Emergency surgery, Internal medicine, Inpatient care, Emergency consults, Clinical practice
Derby, England, United Kingdom · On-site
$31k/yr
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Clinical nursing, Inpatient care, Theatre nursing, Anaesthesia, Client communication
Athy, The Municipal District of Athy, Ireland · On-site
Veterinary Surgeon - Small Animal Vetcare | Athy, Co Kildare Full-time, Permanent Salary up to €80,000 DOE Join a Thriving, Supportive First Opinion Practice Vetcare Athy is looking for an experienced Small Animal Veteri…
Skills: Small animal surgery, Consultations, Diagnostics, Dentistry, Medical work-ups
Evesham, England, United Kingdom · On-site
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and hap…
Skills: Customer service, Communication, Appointment management, Reception duties, Data entry
Bristol, England, United Kingdom • Hybrid
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Manage client accounts through inbound and outbound communication to agree on repayment solutions. Resolve assigned cases efficiently while maintaining high standards of service, compliance, and empathy.
Requires experience in a customer service, contact-centre, or collections role. Candidates must possess strong communication skills, attention to detail, and the ability to handle sensitive conversations professionally.
At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
At IVC Evidensia, our Central Collections team plays a vital role in supporting our veterinary practices and clients by managing outstanding balances in a fair, professional, and customer-focused way. As a Credit Controller (labelled internally as ‘Case Official’), you will be responsible for managing client accounts, engaging with clients through inbound and outbound contact, agreeing appropriate repayment solutions, and resolving cases efficiently while maintaining high standards of service, compliance, and empathy.
Whilst an entry-level role, this is more than just a Credit Controller position. The elevated level of customer service and engagement required provides a great opportunity for someone looking to build experience in a structured, supportive collections or customer contact environment, with clear development pathways into senior and leadership roles.
* Manage client accounts through inbound and outbound communication channels (phone, email and letters)
* Engage with clients to understand their circumstances and agree appropriate repayment solutions
* Resolve assigned cases through standard processes, ensuring timely and accurate outcomes
* Maintain a professional, empathetic and customer-focused approach in all interactions
* Work to agreed treatment strategies, policies and processes to deliver consistent outcomes
* Meet individual productivity, quality and compliance targets
* Maintain accurate and complete case notes, records and documentation
* Escalate complex, sensitive or vulnerable cases appropriately to Senior Case Officials or Team Leaders
* Adhere to Debt Management Policy, Client Vulnerability Policy, Data Protection Policy and standards, complaints procedures, and the IVC Code of Responsibility
* Identify and flag potential vulnerability indicators and follow agreed support processes
* Participate in quality assurance activities and respond positively to feedback and coaching
* Maintain auditable records and follow required controls and procedures
* Participate in training, coaching and team development activities
* Contribute to a positive team culture focused on accountability, learning and continuous improvement
* Share feedback and ideas to improve client experience and operational effectiveness
* Experience in a customer service, contact centre, collections or client-facing role
* Confident communicator with the ability to handle sensitive or challenging conversations calmly and professionally
* Strong attention to detail with the ability to follow processes and maintain accurate records
* Basic numeracy and literacy skills, with confidence using systems and technology
* Willingness to learn, develop and take on feedback
* Previous experience in collections
* Experience working in a regulated or client-sensitive environment (e.g. healthcare, financial services or utilities)
* Awareness of vulnerability or affordability considerations (training will be provided)
Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from
Work-life balance
26 days annual leave
Cycle to Work scheme
Initiatives focused on employee wellbeing
Pension
Discretionary Bonus
Discounted staff pet care
Dog Friendly office
* Free Parking available at Head Office
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Healthy Animals, Happy Owners
At IVC Evidensia, our vision is to be the world's best veterinary group. That starts with everything we do being focused on our purpose - Healthy Animals, Happy Owners. Follow us here to keep up to date with news from across the world of IVC Evidensia.
Offices: IVC Evidensia, Keynsham, GB
Healthy Animals, Happy Owners
At IVC Evidensia, our vision is to be the world's best veterinary group. That starts with everything we do being focused on our purpose - Healthy Animals, Happy Owners. Follow us here to keep up to date with news from across the world of IVC Evidensia.
Offices: IVC Evidensia, Keynsham, GB
