Ottawa, Ontario, Canada · Hybrid
$60k–$70k/yr
The Opportunity Intouch Insight provides some of North America’s top brands with actionable insights into their customers’ experiences and helps them achieve operational excellence while earning customer loyalty and impr…
Skills: Data Analysis, Excel, PowerPoint, Tableau, Statistical Principles
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The Data Analyst will identify and interpret trends to provide actionable insights for clients through reports and presentations. They will collaborate with internal teams to optimize data delivery strategies and support research projects for Marketing and Product departments.
Candidates need at least 2 years of relevant data analysis experience and proficiency in Excel, PowerPoint, and BI tools like Tableau. A bachelor's degree in a related field is preferred, along with foundational AI skills and familiarity with Python.
The Opportunity
Intouch Insight provides some of North America’s top brands with actionable insights into their customers’ experiences and helps them achieve operational excellence while earning customer loyalty and improving business outcomes.
Ideally, you have already gained some practical experience as a Data Analyst in a corporate environment and are now keen to develop your skills further within a growing business that supports your passion for finding meaning within data and is committed to providing advanced analytics and useful insights to its customers.
Your responsibilities
As a Data Analyst at Intouch Insight, you’ll use your skill and experience to identify, analyze and interpret results and trends to provide insights for our clients. You will plan and create reports/presentations and work with our Customer Success and Sales team to communicate findings to our clients and prospects. You will also be invited to review clients’ customer experience objectives and work with our internal teams to determine the best way to deliver high quality data (strategy, processes, tools) that meet our clients’ expectations. Finally, our internal teams including Marketing and Product will be looking for your support on various research projects.
Required Skills and Experience
Qualifications
Pay range - $60,000-$70,000 per year
About our Team
At Intouch Insight, you will be joining a team that is passionate about working with customers and experienced in the implementation of customer experience management (CX) programs to help our customers create positive user experiences. Our unique approach to CX management incorporates multiple data sources, including surveys, checklists, mystery shopping and operational audits data, all under a common reporting platform. We enjoy building and sustaining long-term relationships with our impressive client base while helping them grow their brands and delight their customers to achieve CX excellence. We use traditional methods as well as the latest technology to stay connected and collaborate effectively.
Intouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
CX Solutions for Multi-Location Brands
At Intouch Insight, we help multi-location brands achieve operational excellence, exceed customer expectations, and build customers' long-term loyalty. As a North American company, we take pride in delivering growth solutions to over 300 of the continent's most loved brands, including four of the top 10 QSR chains, six of the top 10 gas and convenience chains, and one of the top three global technology companies. Our solutions streamline operations, maintain brand standards, and provide actionable insights. With over 40 years of CX mastery, we excel in helping our clients with their CX, customer surveys, mobile forms, mystery shopping, and operational and compliance audit solutions. For more information, visit our website or chat with us: [email protected], 1-800-263-2980.
Offices: 400 March Road, Ottawa, ON K2K 3H4, CA · 2963 Joseph A. Bombardier, Laval, Quebec H7P 6C4, CA · 309E Paces Ferry Road NE, Suite 400, Atlanta, Georgia 30305, US · 1690 Woodlands Dr, # 103, Maumee, Ohio 43537, US
CX Solutions for Multi-Location Brands
At Intouch Insight, we help multi-location brands achieve operational excellence, exceed customer expectations, and build customers' long-term loyalty. As a North American company, we take pride in delivering growth solutions to over 300 of the continent's most loved brands, including four of the top 10 QSR chains, six of the top 10 gas and convenience chains, and one of the top three global technology companies. Our solutions streamline operations, maintain brand standards, and provide actionable insights. With over 40 years of CX mastery, we excel in helping our clients with their CX, customer surveys, mobile forms, mystery shopping, and operational and compliance audit solutions. For more information, visit our website or chat with us: [email protected], 1-800-263-2980.
Offices: 400 March Road, Ottawa, ON K2K 3H4, CA · 2963 Joseph A. Bombardier, Laval, Quebec H7P 6C4, CA · 309E Paces Ferry Road NE, Suite 400, Atlanta, Georgia 30305, US · 1690 Woodlands Dr, # 103, Maumee, Ohio 43537, US
