Reigate and Banstead, England, United Kingdom · Remote OK
$30k–$34k/yr
Complaints Handler Salary: £30,000 – £33,500 Location: United Kingdom Working Model: Hybrid or Remote Hours: 7.5 hours per day, Monday–Friday (08:00–20:00 shift window) About the Role We are seeking a detail-driven and c…
Skills: Complaints Handling, Quality Assurance, FCA Regulations, Root Cause Analysis, Case Review
Reigate and Banstead, England, United Kingdom · Remote OK
$29k–$31k/yr
Critical Care & Transport Case Manager Working Model: Remote Salary: £28,500 – £31,000 + comprehensive benefits Working Pattern: 4 on, 4 off Start Date: Monday 3rd August 2026 Are you ready to take the next step in your …
Skills: Case Management, Claims Handling, Medical Evacuations, Repatriations, Critical Care Management
Reigate and Banstead, England, United Kingdom · Remote Solely
$32k–$35k/yr
Assistance Team Leader Working Model: Remote Salary: £31,500 – £35,000 + 5% performance bonus Start Date: Monday 3rd August About the Role We’re looking for an experienced and motivated Assistance Team Leader to support …
Skills: People Management, Case Management, Service Delivery, Coaching, Performance Management
Reigate and Banstead, England, United Kingdom · Remote OK
$29k–$36k/yr
Finance Assistant Accountant £29,000 – £36,000 per annum + 2% performance‑based annual bonus 35 hours per week | Monday to Friday Hybrid or Remote working options available About IMG Here at IMG, we’re proud to be one of…
Skills: Accounts Payable, Bank Reconciliations, VAT Returns, Accruals and Prepayments, Microsoft Excel
Indianapolis, Indiana, United States · Remote OK
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods,…
Skills: Account Management, Customer Service, Sales, Microsoft Office, Analytical Skills
Indianapolis, Indiana, United States · Hybrid
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods,…
Skills: Inside Sales, Customer Service, Consultative Selling, CRM Management, Needs-Based Selling
Indianapolis, Indiana, United States · Remote OK
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods,…
Skills: Employee Lifecycle Management, US Payroll Processing, Employee Relations, Compliance, Leave Administration
Indianapolis, Indiana, United States · Hybrid
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods,…
Skills: Instructional Design, Training Facilitation, Needs Assessment, Claims Handling, Customer Service Excellence
Indianapolis, Indiana, United States · Remote OK
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods,…
Skills: User Research, Wireframing, Prototyping, Interaction Design, Information Architecture
Indianapolis, Indiana, United States · Hybrid
$17/hr–$17/hr
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods,…
Skills: Customer Service, Microsoft Office Suite, Interpersonal Communication, Written Communication, Oral Communication
Reigate and Banstead, England, United Kingdom • Remote OK
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Manage complaints and appeals in compliance with FCA/ICB regulations while conducting root cause analysis to improve customer journeys. Perform quality audits and case reviews across claims and assistance teams to enhance operational performance.
Requires experience in claims processing or 24/7 assistance and a strong understanding of regulated environments like FCA guidelines. Candidates should possess excellent communication skills, analytical ability, and a customer-focused approach.
Salary: £30,000 – £33,500
Location: United Kingdom
Working Model: Hybrid or Remote
Hours: 7.5 hours per day, Monday–Friday (08:00–20:00 shift window)
We are seeking a detail-driven and customer-focused Complaints Handler to join our Quality Assurance team. In this role, you will play a key part in driving quality across our Claims and 24/7 Assistance teams, ensuring excellent customer service while maintaining full compliance with regulatory requirements.
Reporting to the Technical Claims Manager, you will manage complaints and appeals across multiple lines of business, conduct quality reviews, and provide insights to improve customer journeys and operational performance.
We are committed to service excellence and continuous improvement. As part of the Quality Assurance team, you will contribute to enhancing customer experience, supporting team development, and ensuring the highest standards across our operations.
Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG’s world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travelers, students, missionaries, marine crews, and any other individuals or groups traveling, working, or living away from home.
Offices: 9200 Keystone Crossing, Indianapolis, IN 46240, US · Kingsgate, High Street, Redhill, Surrey, Redhill, RH1 1SH, GB · 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff, Wales CF24 0EL, GB
IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG’s world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travelers, students, missionaries, marine crews, and any other individuals or groups traveling, working, or living away from home.
Offices: 9200 Keystone Crossing, Indianapolis, IN 46240, US · Kingsgate, High Street, Redhill, Surrey, Redhill, RH1 1SH, GB · 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff, Wales CF24 0EL, GB
