Jobs at Infiniti of Charlotte (Now Hiring) — 1 open

Infiniti of Charlotte

Service Business Development Representative

Matthews, North Carolina, United States · On-site

Entry level

Skills: Inbound Call Handling, Outbound Call Handling, Appointment Scheduling, Objection Handling, Customer Service

Service Business Development Representative

Infiniti of Charlotte

Matthews, North Carolina, United States • On-site

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Entry level

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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401(k), Employee Discounts, Paid-time-off
Posted 27d ago
~40 hrs/week

Responsibilities

The role focuses on increasing service department revenue by managing high volumes of inbound and outbound calls to schedule service appointments. Responsibilities include confirming appointments, updating guest information, and coordinating logistics with service advisors and parts departments.

Requirements

Candidates must be able to handle scripted calls, overcome customer objections, and use multiple computer systems simultaneously. Professional demeanor, regular attendance, and a cooperative attitude are essential for success in this role.

Full job description

Infiniti of Charlotte is looking for a candidate for our Service Business Development Center. The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.

Medical, Dental and Vision Insurance
$16 per hour plus commission
401(k) availability
Employee discounts on vehicle purchases, parts and service
Paid-time-off
We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
Opportunities for internal career advancement

Job responsibilities include:

Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
Asking strategic questions to determine which technician, location, or department can best serve the guest
Dialing a high volume of outbound scripted telephone calls to new prospective clients
Using rebuttals to overcome objections
Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
Confirming guest appointments to ensure high show ratios
Composing professional emails to customers
Updating guest contact information on each call
Using several computer systems at once, on multiple monitors
Input all appointments in a timely manner.
Assist service advisors in answering customer questions in regard to logistics and scheduling.
Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports.
Filing, including original Loaner Agreements, and maintain accurate filing system.
Call back missed appointments.
Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
Assist the booking department.
Perform follow up and report back to advisors and management.
Perform other duties as assigned by management.
Regular attendance is essential.
Work in cooperative, positive & professional manner with all personnel in the company.
Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
Must conform to the company policy regarding non-discrimination and harassment.

Related keywords

Service Business DevelopmentAutomotive ServiceLead GenerationAppointment SettingCustomer Relationship ManagementCall CenterScripted CallsRevenue GrowthLogistics SchedulingLoaner Agreements