Company Overview Inbenta is a global AI technology company specializing in enterprise‑grade Conversational AI for Customer Experience. Our knowledge‑first AI platform helps organizations unify fragmented data into a sing…
Company Overview Inbenta is a global AI technology company specializing in enterprise‑grade Conversational AI for Customer Experience. Our knowledge‑first AI platform helps organizations unify fragmented data into a sing…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$40k–$50k/yr
Full-time
bachelor degree
Competitive base salary, Commissions, Permanent contract, Hybrid work model, Opportunity to work with international customers and teams
Posted 13d ago
Apply by Sep 13
~40 hrs/week
Responsibilities
Manage a portfolio of enterprise and mid-market European customers to ensure retention, renewals, and expansion revenue. Act as a trusted advisor to align AI solutions with customer business objectives and drive measurable value realization.
Requirements
Requires a Bachelor's degree and at least 5 years of experience in a commercial SaaS customer-facing role. Must be fluent in English and Spanish, with a strong preference for AI/ML technology familiarity.
Full job description
Company Overview Inbenta is a global AI technology company specializing in enterprise‑grade Conversational AI for Customer Experience. Our knowledge‑first AI platform helps organizations unify fragmented data into a single, trusted AI knowledge layer to automate interactions, orchestrate workflows, and deliver accurate, secure, and compliant customer experiences at scale.
With over two decades of innovation, Inbenta combines Conversational AI, Generative AI, and proprietary semantic technology to deliver high‑accuracy, auditable, and multilingual solutions across chat, search, knowledge management, AI agents, and digital assistants. Trusted by 1,000+ organizations worldwide, Inbenta enables businesses across industries such as Banking, Insurance, Automotive, Retail, and Transportation to reduce operational costs, improve self‑service, and prove measurable AI impact.
Role Summary As a Client Success Manager, you will own and grow a portfolio of enterprise and mid‑market customers across Europe. You will act as a trusted advisor, accountable for customer success, retention, renewals, and expansion revenue, ensuring customers realize measurable business value from Inbenta’s solutions. This role combines strategic account ownership with a strong commercial mindset.
Key Responsibilities
Own and manage a portfolio of customer accounts across multiple European markets.
Serve as the primary point of contact, building strong, long‑term relationships with customer stakeholders.
Understand customer business objectives and align Inbenta solutions to measurable success outcomes.
Drive customer adoption, value realization, and ongoing engagement across the full lifecycle.
Own and execute expansion opportunities (upsell and cross‑sell), including opportunity qualification and solution positioning,
Lead Quarterly Business Reviews (QBRs) and success planning sessions to demonstrate value, insights, and roadmap alignment.
Monitor account health, usage, and risk indicators, proactively preventing churn and escalation.
Act as the Voice of the Customer, translating feedback into actionable input for Product and Delivery teams.
Coordinate cross‑functional teams to ensure successful delivery, issue resolution, and continuous improvement.
Own and manage renewal processes, contributing directly to retention and revenue growth.
Support customer advocacy initiatives, including references, testimonials, and case studies.
Maintain accurate account data and forecasts in CRM and internal systems.
Prioritize accounts, actions, and resources based on customer value, risk, and growth potential.
Required Qualifications
Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
Minimum 5 years of experience in a SaaS or technology‑driven customer‑facing role (Client Success, Account Management, or similar) with commercial responsibility.
Proven experience managing renewals and driving account expansion in a B2B environment.
Experience working with enterprise or mid‑market customers.
Familiarity with AI‑driven technologies (AI, ML, NLP, APIs, SDKs) is strongly preferred.
Languages:
English required
Spanish required
French a plus
Soft Skills & Competencies
Strong customer‑centric and consultative mindset.
Excellent communication skills in multicultural, multilingual environments.
Ability to influence and manage senior stakeholders.
Highly collaborative across distributed, cross‑functional teams.
Proactive, structured, and able to manage competing priorities.
Adaptable and comfortable in a fast‑paced, international environment.
Tools & Systems Experience
Salesforce or similar CRM platforms.
Account management and prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo).
MS applications, Teams, etc.
What We Offer
Competitive base salary plus commissions.
Permanent contract
Hybrid work model with the opportunity to work remotely
Opportunity to work with international customers and teams.
A collaborative, inclusive, and fast‑growing global environment.
*By submitting your application, you acknowledge that you have read and understood our Applicant Privacy Policy.Your personal information will be processed for recruitment and hiring purposes, in accordance with applicable data protection laws. Where required by law, you consent to the processing of your personal information as described in that policy.
AI that works, the long-term partner you can trust. Unify & distribute data accurately to your customers and workforce.
Industry
Software Development
Company size
51-200 employees
Founded
2005
Headquarters
Allen, Texas
LinkedIn followers
13,486
Total funding
$63M
For more than 20 years, over 1,000 organizations including BBVA, Deutsche Bank, Samsung, and FamilySearch have trusted Inbenta to deliver enterprise AI that works.
Its flagship Encore platform serves financial services, healthcare, travel, and e-commerce with 98%+ accuracy, near-zero hallucinations, full auditability, and 850+ integrations that eliminate vendor lock-in.
Interested in learning more?
Schedule a demo at Inbenta.com/Demo
Offices: 950 W Bethany Dr, Suite 400, Allen, Texas 75013, US · Carrer d'Aribau, 64, Barcelona, 08011, ES · 164 Route de Revel, Toulouse, Haute-Garonne 31400, FR · 1-2-20 Kaigan, 3F Shiodome Building, Tokyo, Minato-ku 105-0022, JP · Piet Heinkade 55, Amsterdam, 1019 BR, NL
AI that works, the long-term partner you can trust. Unify & distribute data accurately to your customers and workforce.
Industry
Software Development
Company size
51-200 employees
Founded
2005
Headquarters
Allen, Texas
LinkedIn followers
13,486
Total funding
$63M
For more than 20 years, over 1,000 organizations including BBVA, Deutsche Bank, Samsung, and FamilySearch have trusted Inbenta to deliver enterprise AI that works.
Its flagship Encore platform serves financial services, healthcare, travel, and e-commerce with 98%+ accuracy, near-zero hallucinations, full auditability, and 850+ integrations that eliminate vendor lock-in.
Interested in learning more?
Schedule a demo at Inbenta.com/Demo
Offices: 950 W Bethany Dr, Suite 400, Allen, Texas 75013, US · Carrer d'Aribau, 64, Barcelona, 08011, ES · 164 Route de Revel, Toulouse, Haute-Garonne 31400, FR · 1-2-20 Kaigan, 3F Shiodome Building, Tokyo, Minato-ku 105-0022, JP · Piet Heinkade 55, Amsterdam, 1019 BR, NL
