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HYPE Innovation logoHYPE Innovation

Renewal Manager (m/f/d)

Madrid, Community of Madrid, Spain · On-site

Mid level

About us We’re the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project executio…

Skills: Renewal Management, Commercial Negotiation, Churn Prevention, SaaS Metrics, CRM Discipline

HYPE Innovation logo

Renewal Manager (m/f/d)

HYPE Innovation

Madrid, Community of Madrid, Spain • On-site

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Mid level

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  • Full-time
  • Flexible Work Schedules, Career Growth Opportunities, Onboarding Support, Collaborative International Team Environment
  • Posted 12d ago
  • ~40 hrs/week

Responsibilities

Manage the end-to-end renewal process for a customer portfolio in EMEA and North America to ensure timely and economically successful contract renewals. Act as a commercial interface between Customer Success, Sales, and Finance to reduce churn and improve forecast accuracy.

Requirements

Requires over 3 years of experience in B2B SaaS with a strong understanding of metrics like ARR, GRR, and NRR. Fluency in both German and English is mandatory, along with proficiency in CRM tools like HubSpot or Salesforce.

Full job description

About us

We’re the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.

Now, we’re expanding our team and are looking for a

Renewal Manager (m/f/d)

Location: Europe, preferably Spain | Language: English & German

Your tasks

As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract.

Your role is a commercial interface function between Customer Success, Sales and Finance.

You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing.

These include in particular:

Renewal Management
  • You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals.
  • You control timelines, next steps, and escalations.
  • You will ensure that all relevant stakeholders are involved in good time.
Commercial Negotiation
  • You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations.
Churn Prevention
  • You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce risk.
Forecasting and reporting
  • You provide a reliable forecast of renewals, churn, downsell and upside potential.
  • You keep CRM data up-to-date and create regular reports
Process improvement
  • You will develop and improve renewal playbooks, email sequences, escalation logics, reminder processes and reporting structures. The goal is a scalable, repeatable renewal process.
Success Criteria / KPIs
The success of the role is measured in particular by the following key figures:
  • Gross Revenue Retention
  • Net Revenue Retention
  • Renewal rate according to ARR
  • Churn and Downsell ARR
  • Discount Control
  • CRM Hygiene and Renewal Pipeline Coverage
  • Renewal Cycle Time

Your profile

  • 3+ years of experience in B2B SaaS, ideally with renewal management, inside sales or customer success responsibility
  • Experience with contract renewals, commercial discussions and stakeholder management
  • Understanding SaaS metrics such as ARR, GRR, NRR, CHURN, downsell, expansion, and forecasting
  • Very good CRM discipline, ideally HubSpot (alternatively Salesforce or Gainsight)
  • High process strength and good numerical understanding
  • Ability to identify risks early and escalate internally
  • Confident appearance in customer meetings
  • Fluent in German and English is a must
  • Other languages such as French, Spanish or Dutch are a plus

Why HYPE?

Make an Impact: Help companies shape their future by driving innovation programs that matter

Strong Start: Onboard with expert support and learn from a global team of experienced professionals

Work-Life Flexibility: Flexible work schedules

Career Growth: Ongoing development and clear pathways to expand your role

Collaborative culture: A supportive, inclusive, and international team environment

Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world

Your contact persons

Charline Kocourek is your contact in the Human Resources department.
Please apply directly through our applicant tracking system, Personio, on our website. We prefer that you submit your application in English. If you have any further questions, you can reach us at +49 (0) 228 / 2276-0.

EN

Related keywords

SaaSARRGRRNRRChurnDownsellExpansionHubSpotSalesforceGainsightRenewal PipelineEMEANorth AmericaB2BCommercial NegotiationCRM Hygiene

About HYPE Innovation

LinkedInVisit site

The Smart Innovation Platform

Industry
Software Development
Company size
51-200 employees
Headquarters
Bonn
LinkedIn followers
8,305

HYPE Innovation is a leading provider of software and consulting for innovation management, offering a comprehensive platform for the entire lifecycle of your innovation program. Our solutions encompass end-to-end Ideation, Technology and Trend Management, Startup Scouting, Innovation Partner Management, and Ecosystem Engagement. As a top-tier player in the innovation management landscape, we enable our clients to uncover opportunities, foster collaboration, and drive strategic goals, from growth to cost-saving and sustainable transformation, enabling them to excel at innovation.

Offices: Trierer Str. 70-72, Bonn, 53115, DE · 1800 Rue Berlier, 400, Laval, Quebec H7L 4S4, CA · Tapiontori 3, Espoo, 02100, FI

idea management softwareidea managementinnovation management softwareinnovation managementnew product development processopen innovationcollaborative innovationideationcost savingscrowdsourcing
View all jobs at HYPE Innovation

About HYPE Innovation

LinkedInVisit site

The Smart Innovation Platform

Industry
Software Development
Company size
51-200 employees
Headquarters
Bonn
LinkedIn followers
8,305

HYPE Innovation is a leading provider of software and consulting for innovation management, offering a comprehensive platform for the entire lifecycle of your innovation program. Our solutions encompass end-to-end Ideation, Technology and Trend Management, Startup Scouting, Innovation Partner Management, and Ecosystem Engagement. As a top-tier player in the innovation management landscape, we enable our clients to uncover opportunities, foster collaboration, and drive strategic goals, from growth to cost-saving and sustainable transformation, enabling them to excel at innovation.

Offices: Trierer Str. 70-72, Bonn, 53115, DE · 1800 Rue Berlier, 400, Laval, Quebec H7L 4S4, CA · Tapiontori 3, Espoo, 02100, FI

idea management softwareidea managementinnovation management softwareinnovation managementnew product development processopen innovationcollaborative innovationideationcost savingscrowdsourcing
View all jobs at HYPE Innovation

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