Huntsville, Alabama, United States · On-site
Overview The Sr. Manager, Patient Experience works in collaboration with and under the direction of the Director of Patient Experience and Advocacy and HH Leadership to establish standards and targets to drive cultural c…
Skills: Patient Experience Strategy, Performance Improvement, Project Management, Behavioral Coaching, CAHPS Data Analysis
Madison, Alabama, United States · On-site
Overview The RN identifies patient needs and priorities for care though assessment. The RN plans and delegates care based on patient needs. The RN evaluates the patient's response to care and the attainment of or progres…
Skills: Patient Assessment, Care Planning, Delegation, Patient Evaluation, Emergency Nursing
Scottsboro, Alabama, United States · On-site
Overview The Patient Care Aide works under the direction of the RN/LPN. The responsibilities of the Patient Care Aide include providing direct patient care and maintaining patient care standards. The Patient Care Aide mu…
Skills: Direct Patient Care, Patient Care Standards, Prioritization, Time Management, Adaptability
Fort Payne, Alabama, United States · On-site
Overview Responsible for providing care which includes assessment, treatment, control diagnostic evaluation of patients with deficiencies and abnormalities of the cardiopulmonary system. Consults with physicians. Provide…
Skills: Cardiopulmonary Assessment, Patient Treatment, Diagnostic Evaluation, Clinical Consultation, Patient Safety
Huntsville, Alabama, United States · On-site
Overview Acts as collaborative member of the clinical team in providing continuity of and quality patient care. Initiates patient care, gathers vital signs, prepares patient and exam room for procedures, and collects spe…
Skills: Patient Care, Vital Signs Collection, Phlebotomy, Patient Education, Specimen Collection
Scottsboro, Alabama, United States · On-site
OverviewAdministers advanced life support care to sick and injured persons in pre-hospital setting, in accordance with statewideTreatment Protocols and HEMSI Medical Control Physicians as authorized and directed by physi…
Skills: Advanced Life Support, Cardiac Monitoring, Intravenous Fluid Administration, Endotracheal Intubation, Patient Assessment
Huntsville, Alabama, United States · On-site
Responsibilities Operates entire surgery waiting area which includes answering the phones, greeting the public, insuring productive patient flow, connecting callers with other extensions, giving directions to requested a…
Skills: Phone Etiquette, Patient Flow Management, Data Entry, Medical Filing, Customer Service
Huntsville, Alabama, United States · On-site
Overview Responsible for the delivery of patient care through the nursing process of assessment, diagnosis, planning, implementation and evaluation; responsible for directing, coordinating all nursing care based on estab…
Skills: Patient Care, Nursing Process, Assessment, Diagnosis, Planning
Huntsville, Alabama, United States · On-site
Overview Responsible for the delivery of patient care through the nursing process of assessment, diagnosis, planning, implementation and evaluation; responsible for directing, coordinating all nursing care based on estab…
Skills: Patient Care, Nursing Process, Assessment, Diagnosis, Planning
Huntsville, Alabama, United States · On-site
Responsibilities Operates entire surgery waiting area which includes answering the phones, greeting the public, insuring productive patient flow, connecting callers with other extensions, giving directions to requested a…
Skills: Phone Etiquette, Patient Flow Management, Data Entry, Customer Service, Medical Office Administration
Huntsville, Alabama, United States · On-site
Overview The Coordinator of the Family Medicine Residency Program will work in conjunction with the Program’s Director, Associate Director, and hospital leadership to plan and operationalize a new teaching program that m…
Skills: Academic Administration, Physician Scheduling, Budget Management, Accreditation Compliance, Residency Management Software
Madison, Alabama, United States · On-site
Overview Under the direction of the physicians and clinical staff the Health Care Assistant(HCA) supports the assigned unit by providing technical patient care services and support related to patients on the nursing unit…
Skills: Patient Care, Vital Signs Monitoring, Activities Of Daily Living, Patient Transport, Clerical Support
Madison, Alabama, United States · On-site
OverviewThis position represents patient care directed toward critical care areas, step down areas and general care areas. Qualifications Minimum Knowledge, Skills, Experience Required: Education:HS/GED Required. Must be…
Skills: Patient Care, Vital Signs Monitoring, Activities Of Daily Living, Patient Transport, Clerical Support
Madison, Alabama, United States · On-site
Overview Performs a wide variety of technical patient care activities and clerical support related to patients admitted to Emergency Services. Assists nursing personnel by performing routine patient care activities. Qual…
Skills: Patient Care, Clerical Support, Communication Skills, Prioritization, Medical Terminology
Madison, Alabama, United States · On-site
Overview The RN identifies patient needs and priorities for care though assessment. The RN plans and delegates care based on patient needs. The RN evaluates the patient's response to care and the attainment of or progres…
Skills: Patient Care, Clerical Support, Communication Skills, Prioritizing Tasks, Emergency Procedures
Madison, Alabama, United States · On-site
Overview The RN identifies patient needs and priorities for care through assessment. The RN plans and delegates care based on patient needs. The RN evaluates the patient’s response to care and the attainment of or progre…
Skills: Patient Care, Clerical Support, Communication Skills, Prioritizing Tasks, Emergency Procedures
Madison, Alabama, United States · On-site
Overview The RN identifies patient needs and priorities for care through assessment. The RN plans and delegates care based on patient needs. The RN evaluates the patient’s response to care and the attainment of or progre…
Skills: Patient Care, Clerical Support, Communication Skills, Prioritization, Emergency Procedures
Boaz, Alabama, United States · On-site
Overview Under the general supervision of the Laboratory Manager, coordinates clerical and nursing home functions, to include scheduling and collecting Nursing and Group Homes, coordinating offsite collection site staffi…
Skills: Clerical Coordination, Specimen Accessioning, Order Entry, Medical Billing, Patient Communication
Huntsville, Alabama, United States · On-site
Overview The RN Case Manager is to support the physician and interdisciplinary team in facilitating patient care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction while…
Skills: Utilization Management, Care Coordination, Discharge Planning, Interpersonal Communication, Negotiation
Huntsville, Alabama, United States · On-site
Overview The RN Case Manager is to support the physician and interdisciplinary team in facilitating patient care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction while…
Skills: Utilization Management, Care Coordination, Discharge Planning, Interpersonal Communication, Negotiation
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Establish standards and strategies to enhance the overall patient and family experience across the Huntsville Hospital Health System. Collaborate with clinical leadership and staff to implement improvement initiatives and ensure organizational readiness through best practices.
Requires 3-5 years of experience in a nursing or nurse leadership role focused on patient experience, safety, or quality. A bachelor's degree in Communication, Biology, Public Health, or Healthcare is preferred.
The Sr. Manager, Patient Experience works in collaboration with and under the direction of the Director of Patient Experience and Advocacy and HH Leadership to establish standards and targets to drive cultural change and improvement practices that enhances the overall patient and family experience.
In collaboration with the Director of Patient Experience and Advocacy works closely with VP of Operations, CNO, Service Line Directors, Unit Directors and clinical Staff to develop strategies and implement initiatives to improve overall outcomes in patient experience and satisfaction.
The Sr. Manager of PX will work collaboratively with the clinical team member’s, physicians, administrators, and others to support clinical and non-clinical areas in the consulting, planning, development, implementation and evaluation of a comprehensive patient and family experience improvement strategy for Huntsville Hospital Health System. Additionally, they will work with clinical areas and the leadership team to ensure that the organization is in a constant state of readiness while implementing patient experience tactics, improvements, behaviors and best practices to improve the overall patient experience.
Education: Bachelor’s, Communication, Biology, Public Health or Healthcare degree preferred.
Experience: Minimum of 3-5 years in a nursing/nurse leadership role driving patient experience, safety, quality and/or culture change.
Additional Skills/Abilities: Demonstrates effective performance improvement and/or project manager techniques. Self-directed and able to manage multiple priorities/projects at a time. Excellent interpersonal skills and ability to facilitate, consult, research and educate at all levels. Understands and has the ability to translate and interpret patient survey data as a tool to enhancing the patient experience. Proven experience in behavioral coaching and leadership.
Demonstrated leadership skills and the ability to coach, mentor, educate, motivate employee teams and counsel effectively. Effective in building relationships and gaining credibility throughout the health system. Proven process improvement skills. Strong analytical skills are required to dissect information and data obtained from CAHPS and patient satisfaction surveys with the ability to effectively communicate results to all staff and develop process improvement strategies for nursing units and organizationally are a must. Good stand-up and solid presentation skills are needed. Must be comfortable before large groups and effective in communicating information and new ideas. Ability to effectively speak publicly to frontline, physician & executive levels a must. Knowledge and expertise in superior/quality patient service, patient safety, and patient/family centered care, CAHPS and evidence-based best practices. Written and oral communication skills, demonstrated computer proficiency, particularly in Microsoft Word, Excel, PowerPoint & Outlook, Survey Vendor database, and strong organizational skills.
Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. Ask us about incentives and additional opportunities.
Huntsville Hospital Benefits:
We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
Serving our community since 1895
Huntsville Hospital is an 881-bed hospital that serves as the regional referral center for North Alabama and southern Tennessee. Huntsville Hospital is governed by the Health Care Authority of the City of Huntsville and is the second-largest hospital in Alabama. In recent years, the hospital has expanded its services throughout the region with the development of Huntsville Hospital Health System, which includes hospitals in Huntsville, Madison, Athens, Decatur, Boaz, Guntersville, Moulton, Red Bay, Sheffield, Scottsboro, and Fayetteville, Tenn. The Health System includes more than 2,300 patient beds and 21,000 employees.
Offices: 101 Sivley Rd SW, Huntsville, AL 35801, US
Serving our community since 1895
Huntsville Hospital is an 881-bed hospital that serves as the regional referral center for North Alabama and southern Tennessee. Huntsville Hospital is governed by the Health Care Authority of the City of Huntsville and is the second-largest hospital in Alabama. In recent years, the hospital has expanded its services throughout the region with the development of Huntsville Hospital Health System, which includes hospitals in Huntsville, Madison, Athens, Decatur, Boaz, Guntersville, Moulton, Red Bay, Sheffield, Scottsboro, and Fayetteville, Tenn. The Health System includes more than 2,300 patient beds and 21,000 employees.
Offices: 101 Sivley Rd SW, Huntsville, AL 35801, US
