Jobs at Houston Texans (Now Hiring) — 3 open

 

The Houston Texans is looking for players who want to make an impact on the Team.  We scout for players who are innovative, passionate, accountable, and those who are willing to work as a team player to contribute to the achievement of the Houston Texans' goal of becoming the most respected and most valuable professional sports franchise in the world.  

 

Qualified candidates interested in being considered for available positions should complete the online application as well as upload a resume.

The Houston Texans are seeking an individual for the position of Gameday – Teammate Customer Service Representative

 

Our Texans Teammate Habits:

Dedication to the team

Be adaptable

Passion for work 

Win with integrity

Own the outcome 

Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Job Function: 

Interact with guests at Texans and LSSE games/events to ensure the highest level of customer service is being provided during the teammate check-in process.

 

Duties/Responsibilities:

• Available for all LSSE and Houston Texans games and events.
• Distribute proper credentials to staff for Texans gameday only, wristbands for other events.
• Knowledge of the gameday check in system with duties to include but not limited to checking in staff with proper knowledge of gameday iPads, who to call with system challenges, who to call when an emergency occurs, etc.
• Distribute Staff Meal Vouchers
• Prep and replenish snacks at the employee entrance.
• Assist with recognition program.
• Be welcoming and friendly to all Reliant park staff that come in.
• Assist with taking down decorations after kick (tear down).
• Exhibit a fun, friendly, guest service-oriented attitude and professional appearance; consistently providing exceptional customer service to all guests.
• Maintain a working knowledge of stadium operations and procedures to effectively assist with general questions.
• Perform various other tasks that may be assigned from time to time by the Guest Experience department.

Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Skills Required:

• Effective verbal, written and interpersonal communications.
• Possess excellent attention to detail.
• Hospitality driven.
• Must have a positive attitude and ability to deliver world-class service with a smile.
• Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
• Must have the ability to anticipate needs, assess situations and act accordingly.

 

Education/Experience:

• High School Diploma or GED equivalent preferred.
• Previous customer service experience preferred.

 

Title: Teammate Customer Service Representative
FLSA Status: Part-Time, Non-Exempt
Department: Guest Experience
Reports to: Sr. Guest Experience Coordinator
 

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

 

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.