Bangkok, Thailand · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Customer Support, B2B Communication, B2C Communication, Conflict Resolution, Interpersonal Skills
Balearic Islands, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Relationship Building, Stakeholder Management, Customer Retention, Product Adoption, Problem Solving
Balearic Islands, Spain · Remote OK
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: .NET Core, C#, SQL Server, NoSQL, REST API
Balearic Islands, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Financial Planning And Analysis, Budgeting, Financial Modeling, Strategic Planning, Management Reporting
London, England, United Kingdom · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Customer Success, Account Management, Client Relationship Management, Customer Onboarding, Product Adoption
Balearic Islands, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Financial Planning And Analysis, Budgeting, Forecasting, Performance Analysis, Financial Modeling
Balearic Islands, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Financial Modelling, Forecasting, Performance Analysis, Driver-Based Thinking, Stakeholder Management
Balearic Islands, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Financial Analysis, Business Partnering, Forecasting, Budgeting, Tableau
Balearic Islands, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Contracting, Supplier Management, Negotiation, Influencing, Data Analysis
Valencia, Valencian Community, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Cyber Security, Blue Teaming, Threat Detection, Incident Response, Security Monitoring
London, England, United Kingdom · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Customer Success, Account Management, Client Services, Stakeholder Management, Customer Retention
Balearic Islands, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: B2B Sales, Business Development, Strategic Account Management, C-level Stakeholder Management, Commercial Acumen
Balearic Islands, Spain · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Order To Cash, Accounts Receivable, Collections, Credit Control, Billing
Balearic Islands, Spain · Remote OK
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Sales Enablement, Consultative Selling, Stakeholder Management, Fintech Knowledge, B2B Payments
Paris, Ile-de-France, France · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Contract Renegotiation, Portfolio Management, Data Interpretation, Relationship Building, Communication
Riyadh, Riyadh Region, Saudi Arabia · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Negotiation, Data Analysis, Relationship Management, Commercial Mindset, Communication
Bali, Indonesia · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Contracting, Commercial Management, Supplier Management, Negotiation, Influencing
Riyadh, Riyadh Region, Saudi Arabia · On-site
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Negotiation, Data Analysis, Relationship Management, Commercial Mindset, Communication
London, England, United Kingdom · Remote OK
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: Company Secretarial, Corporate Governance, Statutory Compliance, Entity Management, Board Support
United Kingdom · Remote OK
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, acti…
Skills: New Client Acquisition, Strategic Commercial Planning, Account Management, Lead Generation, Contract Negotiation
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Handle B2B and B2C customer queries via calls and live chats to resolve booking requests efficiently. Coordinate with suppliers to ensure seamless resolution and a high-quality customer experience.
Candidates must be fluent in English with a strong service orientation and the ability to work in shifts. Excellent communication skills and the ability to perform under pressure in a fast-paced environment are required.
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
About Us:
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels and 60,000 high‑value clients across 140 source markets. Tech‑driven with a customer‑first philosophy, our commercial teams combine deep market knowledge with a global approach and a local touch. Our people—Team HBX Group—are the heart of the company, encouraged every day to move fast, dream big, and make the difference. We believe that our unique combination of tech + data + people sets us apart.
This role is responsible for assisting clients on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines/quality guidelines/protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction
Provide Comprehensive Customer Support: Handle customer queries via calls and live chats for both B2C and B2B customers, ensuring all inquiries are managed effectively and promptly.
Deliver Excellent Customer Service: Aim to exceed customer expectations by understanding their needs, providing accurate information, and resolving issues in a timely manner.
Liaise with Suppliers: Collaborate with suppliers to address and resolve queries that require supplier involvement, ensuring seamless coordination and resolution.
Achieve First-Time Resolution: Strive to resolve customer issues on the first contact whenever possible, escalating complex queries as needed to achieve swift resolution.
Ensure Seamless Customer Journey: Focus on enhancing the overall customer experience by offering clear communication, empathy, and efficient problem-solving throughout every interaction.
Fluent in English
Service-oriented and interested in the function of customer service.
Enthusiastic, self-motivated individual
Excellent interpersonal skills and verbal / written communication skills.
Ability to work well under pressure in a fast paced environment.
Proactive, driving for result and teamwork spirit.
Able to work in shifts.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected.
Join us and be part of a team where equal opportunities truly make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
DISTRIBUTION REDEFINED
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
Offices: Camí Son Fangos 100, Palma de Mallorca, Balearic Islands 07007, ES
DISTRIBUTION REDEFINED
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
Offices: Camí Son Fangos 100, Palma de Mallorca, Balearic Islands 07007, ES
