Franklin, Massachusetts, United States · On-site
Join Hoshizaki America Inc., – Engineering Excellence, Powered by People Who We Are At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a cul…
Skills: Customer service, Communication skills, Problem-solving, Interpersonal abilities, CRM software
San Antonio, Texas, United States · On-site
Our Company Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worl…
Skills: Item Master Management, ERP Administration, Data Governance, Microsoft Dynamics 365, Bluestar PLM
San Antonio, Texas, United States · Hybrid
Our Company Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worl…
Skills: Product Configuration, Demand Planning, Bluestar PLM, Microsoft Dynamics 365, Supply Chain Management
Peachtree City, Georgia, United States · On-site
Join Hoshizaki America Inc., – Engineering Excellence, Powered by People Who We Are At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a cul…
Skills: Quality control, Root cause analysis, Inspection, Engineering drawings, Lean manufacturing
Griffin, Georgia, United States · On-site
$65k–$70k/yr
Join Hoshizaki America Inc., – Engineering Excellence, Powered by People Who We Are At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a cul…
Skills: Production Supervision, Assembly Design, Sheet Metal Brazing, Molding, Finishing
Peachtree City, Georgia, United States · On-site
SUMMARY We are seeking a motivated and detail-oriented Strategic Account Inside Sales Support professional to join our dynamic sales team. This role is integral to our strategic account management, providing essential su…
Skills: Inside Sales, Account Management, CRM, Salesforce, Dynamics 365
Peachtree City, Georgia, United States · On-site
SUMMARY We are seeking a motivated and detail-oriented Strategic Account Inside Sales Support professional to join our dynamic sales team. This role is integral to our strategic account management, providing essential su…
Skills: Inside Sales Support, Account Management, CRM Software, Salesforce, Dynamics 365
San Antonio, Texas, United States · On-site
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Skills: Electronics Production, Assembly
San Antonio, Texas, United States · On-site
Our Company Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worl…
Skills: Component Inspection, Assembly, 5S, Kaizen, Tool Usage
San Antonio, Texas, United States · On-site
Our Company Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worl…
Skills: Component Inspection, Assembly, Documentation, 5S, Kaizen
San Antonio, Texas, United States · On-site
Our Company Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worl…
Skills: Component Inspection, Assembly, Documentation, 5S, Kaizen
San Antonio, Texas, United States · On-site
Our Company Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worl…
Skills: Component Inspection, Assembly, Documentation, 5S, Kaizen
San Antonio, Texas, United States · On-site
Our Company Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worl…
Skills: Troubleshooting, Problem-solving, Reading Schematics, Hand Tools, Power Tools
Brea, California, United States · On-site
$81k–$106k/yr
Join Hoshizaki America Inc., – Engineering Excellence, Powered by People Who We Are At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a cul…
Skills: Sales Strategy, Relationship Management, Strategic Specification, End-User Engagement, Product Advocacy
Peachtree City, Georgia, United States · On-site
SUMMARY Under minimal supervision, creates CNC programs, machines components accurately and efficiently, and fabricates fixtures and tooling to support a variety of parts, from prototype one-offs to stocked inventory com…
Skills: CNC Programming, CNC Milling, CAD/CAM Software, Fusion 360, SolidWorks
Peachtree City, Georgia, United States · On-site
$21/hr–$26/hr
Join Hoshizaki America Inc., – Engineering Excellence, Powered by People Who We Are At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a cul…
Skills: Visual Inspection, Mechanical Inspection, Electrical Inspection, Dimensional Inspection, Troubleshooting
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The Customer Service Representative is responsible for processing customer orders, managing inquiries, and resolving complaints to ensure high customer satisfaction. They collaborate with internal departments to monitor order status and handle concessions, rebates, and returns.
Candidates must have a High School Diploma or equivalent and at least two years of customer service experience. Proficiency in CRM software and Microsoft Office, along with strong communication and problem-solving skills, is required.
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Join Hoshizaki America Inc., – Engineering Excellence, Powered by People |
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Who We Are |
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At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, and growth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freezers, prep tables, and display cases. With more than 400 “Georgia Made” products and a strong focus on innovation, sustainability, and ENERGY STAR® performance, our equipment is trusted globally for its reliability and long-term value. |
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Role Overview |
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The Customer Service Representative is responsible for providing exceptional customer support by accurately processing orders, resolving issues, and ensuring timely delivery. This role serves as a key connection between customers and internal teams, helping ensure customer needs are addressed efficiently and effectively. Success in this position directly impacts customer satisfaction, order accuracy, and overall customer relationships.
Location: 40 Kenwood Cir #2, Franklin, MA 02038 Schedule: Full-time Monday-Friday Department: Customer Support |
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Responsibilities & Key Performance Indicators |
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Qualifications |
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Preferred Qualifications |
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Why You’ll Love Working Here We strive to be a great place to work and easy to do business with—join Hoshizaki America to grow your skills, contribute to trusted products, delight customers, and enjoy excellent benefits. |
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Salary & Benefits |
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The salary range for this position is $[24.00]– $[28.00] per hour, plus eligibility for a bonus opportunity with annual payouts distributed in [installments]. This range is a good faith estimate of what Hoshizaki America expects to pay for this position. Actual compensation may vary based on experience, education, skills, and internal equity.
Benefits include [childcare incentives, affordable medical, dental, and vision insurance, life, accident, and disability coverage, a Flexible Spending Account (FSA), a 401(k) plan with company match, paid time off and company holidays, tuition reimbursement and career growth opportunities, safe, climate-controlled workplaces, uniforms provided with meal subsidies, and employee discounts and wellness programs].
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This job description outlines the general nature of the role and is not a comprehensive list of duties or requirements. Hoshizaki America reserves the right to modify it at any time.
Additional Information
Relocation assistance and employment-based visa sponsorship are [not available for this position]. Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Applicants requiring reasonable accommodation during the application or interview process should contact Hoshizaki America directly.
Notice to Third-Party Agencies
Hoshizaki America does not accept unsolicited resumes from recruiters, staffing agencies, or search firms. Any resumes submitted without a signed Recruitment Fee Agreement will be considered the property of Hoshizaki America, and the company reserves the right to hire such candidates without any obligation to the submitting agency.
EEO Statement
Hoshizaki America is an Equal Opportunity Employer committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.
HOSHIZAKI. Beyond Strong. It’s the Promise of Reliability, Performing Beyond Expectations with Uncompromising Durability
HOSHIZAKI is the world leader in the design, manufacturing, and marketing of a wide range of products for the foodservice industry including ice machines, refrigerators, freezers, prep tables, display cases and dispensers. Our attention to detail, continuous innovation, smart application of technology and commitment to the highest standards - ensures that our customers have exceptional quality products. With corporate headquarters in Peachtree City, Georgia and a second manufacturing facility in Griffin, Georgia, Hoshizaki America, Inc. employs over 700 people nationwide. Hoshizaki has been awarded the ENERGY STAR® Partner of the Year - Sustained Excellence multiple years in a row for their continued leadership in protecting our environment through superior energy efficiency achievements.
Offices: 618 Highway 74 S, Peachtree City, Georgia 30269, US · 101 Green Valley Blvd, Griffin, Georgia 30223, US
HOSHIZAKI. Beyond Strong. It’s the Promise of Reliability, Performing Beyond Expectations with Uncompromising Durability
HOSHIZAKI is the world leader in the design, manufacturing, and marketing of a wide range of products for the foodservice industry including ice machines, refrigerators, freezers, prep tables, display cases and dispensers. Our attention to detail, continuous innovation, smart application of technology and commitment to the highest standards - ensures that our customers have exceptional quality products. With corporate headquarters in Peachtree City, Georgia and a second manufacturing facility in Griffin, Georgia, Hoshizaki America, Inc. employs over 700 people nationwide. Hoshizaki has been awarded the ENERGY STAR® Partner of the Year - Sustained Excellence multiple years in a row for their continued leadership in protecting our environment through superior energy efficiency achievements.
Offices: 618 Highway 74 S, Peachtree City, Georgia 30269, US · 101 Green Valley Blvd, Griffin, Georgia 30223, US
