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Full-time
Medical insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability coverage, Long-term disability coverage
Posted 11d ago
~40 hrs/week
Responsibilities
You will support Aircraft on Ground (AOG) customers by managing service cases and responding to urgent needs to ensure fast resolution. The role involves working cross-functionally to improve customer satisfaction and service delivery effectiveness.
Requirements
Candidates must have a minimum of 2 years of experience in customer support, service, or a call center environment. Proficiency in CRM or case management platforms and strong communication skills are essential for this role.
Full job description
As an Experience Customer Experience Professional, you will play a critical role in supporting our Aircraft on Ground (AOG) customers. You will respond to urgent customer needs, manage service cases, and work cross‑functionally to ensure fast and accurate resolution. This role is essential in delivering reliable customer experience and supporting operational excellence across our teams. In this role, you will support improvements in customer satisfaction, case accuracy, and service delivery effectiveness
You will report directly to the Sr. Customer Experience Manager and work onsite at our Phoenix, AZ location on a Hybrid schedule after training.
Training will be held Monday–Friday, 8:00am–5:00pm for the first 90 days.
After training, the shift will transition to a 4-day 10-hour work schedule from Friday – Monday beginning at 6:00 AM and ending at 4:00 PM (schedule subject to change).
Related keywords
Customer ExperienceAOGAircraft on GroundAerospaceCRMSalesforceSAPERPTelephonyAviationCustomer SupportService DeliveryOperational ExcellenceCross-functional collaborationProblem-solvingCase Management
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
Offices: Honeywell International Inc., Charlotte, North Carolina 28202, US · Calle de Josefa Valcarcel, 24, Madrid, Community of Madrid 28027, ES · 85 Enterprise Dr, Markham, ON L6G, CA
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
Offices: Honeywell International Inc., Charlotte, North Carolina 28202, US · Calle de Josefa Valcarcel, 24, Madrid, Community of Madrid 28027, ES · 85 Enterprise Dr, Markham, ON L6G, CA