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Full-time
high school
Uncapped Commission, Paid Training, Paid Vacation Time, Sick Leave, HRA Healthcare Plan, Traditional Healthcare Plan
Posted 27d ago
~40 hrs/week
Responsibilities
Stationed in a hotel lobby to provide excellent customer service and promote historic tours and attractions. Responsible for meeting sales goals by effectively pitching tour packages to guests.
Requirements
High school diploma or equivalent is preferred along with experience in customer service or sales. Candidates must be outgoing, professional, and able to pass a background search.
Full job description
JOIN OUR FUN-EMPLOYED FAMILY!
This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!!
Have fun offering Historic Tours of America’s ® tours and attractions while inviting guests to learn about our historic city!
Job Summary
Our Hotel Concierges are stationed in a hotel lobby and work seamlessly with the front desk, providing excellent customer service to guests. An ideal concierge must have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is helpful. Effectively sell the appropriate tour package to the guest based on the knowledge of our products, pricing and the content of all ticket packages in order to meet your sales goals.
The perfect candidate for this position is self-motivated, outgoing, friendly and always ready to greet guests and welcome them to Nashville.
Competitive pay: Earn $18 per hour plus uncapped commission!
Paid Training, Ongoing training, learning about various tours, attractions, restaurants and everything Nashville
FT employees earn 2 weeks of paid vacation time and 5 days of sick leave each year!
Choice of HRA or Traditional Healthcare Plan (Employer pays the majority of the premium for employee only coverage)
First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
401K Plan
Fun & Supportive Environment
Established & Financially Stable Company
Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980
Start your new Career Today!
Requirements
Essential Functions
Greet everyone you meet with a smile and prompt service. Extend courtesy, friendliness, and hospitality.
Give every guest the ultimate compliment of recognition and attention. Guide them to the best offerings based on their interest during their time in your city.
Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
Present the cost of tours and attractions based on the company's pricing system.
Required Knowledge, Skills and Abilities
Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets
Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests
Ability to work well with all people while maintaining a professional and pleasant demeanor
Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public
Must have good grooming skills and hygiene skills and make a strong, sparkling appearance
Qualifications
High school graduate or equivalent preferred
Customer service, sales, or information center experience preferred
Successful candidate must undergo a background search
Related keywords
Hotel ConciergeGuest ServicesHistoric Tours of AmericaNashvilleTrolley ToursHospitality IndustrySales PitchProspectingCustomer ExperienceTourism
Historic Tours of America, Inc., the Nation’s Storyteller, is dedicated to providing historically immersive vacation experiences. With 39 unique brands across nine cities—Boston, MA; Key West, FL; Charleston, SC; Nashville, TN; San Antonio, TX; San Diego, CA; Savannah, GA; St. Augustine, FL; and Washington, DC—we bring history to life through our trolleys, street trains, high-speed ferries, themed retail stores, festival marketplaces, and other iconic attractions.
Our strategy is to build on the strength of the Historic Tours of America brand while focusing on heritage tourism. We prioritize guest communication and satisfaction, product value, high-quality vehicles, and industry trends to drive profitable growth in our existing locations and expand into new vacation destinations nationwide.
Our invitation to “See The Best First” is built on your trust in us to make the most of your valuable vacation time. We understand how precious leisure time is, which is why we proudly offer a 100% satisfaction guarantee.* Every Historic Tours of America CASTmember is committed to ensuring an unforgettable experience and working to Make Your Vacations Better!
Offices: Boston, Massachusetts 02110, US · Washington, District of Columbia 20018, US
Historic Tours of America, Inc., the Nation’s Storyteller, is dedicated to providing historically immersive vacation experiences. With 39 unique brands across nine cities—Boston, MA; Key West, FL; Charleston, SC; Nashville, TN; San Antonio, TX; San Diego, CA; Savannah, GA; St. Augustine, FL; and Washington, DC—we bring history to life through our trolleys, street trains, high-speed ferries, themed retail stores, festival marketplaces, and other iconic attractions.
Our strategy is to build on the strength of the Historic Tours of America brand while focusing on heritage tourism. We prioritize guest communication and satisfaction, product value, high-quality vehicles, and industry trends to drive profitable growth in our existing locations and expand into new vacation destinations nationwide.
Our invitation to “See The Best First” is built on your trust in us to make the most of your valuable vacation time. We understand how precious leisure time is, which is why we proudly offer a 100% satisfaction guarantee.* Every Historic Tours of America CASTmember is committed to ensuring an unforgettable experience and working to Make Your Vacations Better!
Offices: Boston, Massachusetts 02110, US · Washington, District of Columbia 20018, US