Los Angeles, California, United States · Remote OK
$80k–$150k/yr
At Mongoose, we believe every conversation matters. We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping …
Skills: Account Management, B2B SaaS Sales, Renewal Management, Upselling, Cross-selling
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The Account Manager is responsible for driving revenue growth by managing the renewal process and leading expansion efforts through upsells and cross-sells. They partner with Customer Success Managers to ensure client retention and maximize the adoption of the Conversation Intelligence Platform.
Candidates must have a proven track record of exceeding renewal and expansion quotas within a B2B SaaS environment. Strong relationship-building skills and proficiency with CRM systems, specifically HubSpot, are required.
At Mongoose, we believe every conversation matters.
We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.
We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.
Join us and be part of a team that’s making a real difference in education—one conversation at a time.
As an Account Manager, you’ll be the driving force behind making sure our clients don’t just renew their contracts—they expand their use of Mongoose solutions and can’t imagine life without us. You’ll own the renewal process and lead all expansion efforts, including upsells and cross-sells, by diving deep into client relationships, uncovering their needs, and helping them achieve their goals with our products. Success in this role will be measured by increasing client retention rates, achieving both your annual renewal , and expansion quotas through adoption and growth of our Conversation Intelligence Platform. If you love building expansion pipeline through strategic account planning and referential selling and have a demonstrated history of exceeding quota, this role is for you.
\nWhat You'll DoYou’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.
Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.
Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.
We’re always excited to connect with talented people who are interested in joining our team. This is an evergreen posting, which means we may not have an immediate opening for this specific role today, but we’re actively building a pipeline of strong candidates for future opportunities.
We regularly review applications and reach out to individuals whose experience aligns with upcoming needs. If your background is a match, you can expect to hear from us as roles become available. In the meantime, we encourage you to apply and share your interest in working with us. If you’re someone who’s excited about what we’re building and open to future opportunities, we’d love to stay in touch!
At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.
Enroll more students. Retain more students. Your team, multiplied.
Higher ed is being asked to do more with less. More students to reach. More support to provide. Smaller teams to do it. At Mongoose, we built a solution for exactly that tension. Mongoose helps colleges and universities enroll more students, retain more students, and support them better, without adding staff. More than 1,000 institutions trust us to keep students moving forward, from first inquiry through graduation and beyond. With the launch of Mongoose AI Agents, the way institutions engage students has fundamentally changed. Our agents handle the routine — answering questions, prompting next steps, and making sure no one slips through the cracks — so your team can focus on the conversations that actually require a human. 🎓 Who We Help ✔ Enrollment & Admissions Teams – Guide prospective students through every stage of the funnel, automatically, at scale. ✔ Student Success Leaders – Catch at-risk students early with proactive, personalized outreach that keeps them enrolled. ✔ Advancement & Alumni Relations – Reach alumni where they are, with messaging that drives giving, attendance, and engagement. 📊 Mongoose by the Numbers 1,000+ colleges & universities served 25,000+ users across higher education 100M+ conversations facilitated annually 60% YoY increase in deposits after targeted, real-time texting (Kettering) 8.7% enrollment growth (McLennan Community College) 20% increase in student retention (Carroll University) 300% increase in Giving Day contributions (Brenau University) 🔹 What Makes Mongoose Different AI Agents: Teammates that make sure nothing falls through the cracks. Handle routine questions 24/7, escalate to humans when it matters, and integrate seamlessly into your existing workflows. Multi-channel engagement: Reach students via Text, WhatsApp, and Chat — wherever they already are. Actionable intelligence: Turn your CRM data into timely, personalized outreach that drives real outcomes. Built for Higher Ed, by people who've worked in it.
Offices: 505 Ellicott St, Buffalo, New York 14203, US
Enroll more students. Retain more students. Your team, multiplied.
Higher ed is being asked to do more with less. More students to reach. More support to provide. Smaller teams to do it. At Mongoose, we built a solution for exactly that tension. Mongoose helps colleges and universities enroll more students, retain more students, and support them better, without adding staff. More than 1,000 institutions trust us to keep students moving forward, from first inquiry through graduation and beyond. With the launch of Mongoose AI Agents, the way institutions engage students has fundamentally changed. Our agents handle the routine — answering questions, prompting next steps, and making sure no one slips through the cracks — so your team can focus on the conversations that actually require a human. 🎓 Who We Help ✔ Enrollment & Admissions Teams – Guide prospective students through every stage of the funnel, automatically, at scale. ✔ Student Success Leaders – Catch at-risk students early with proactive, personalized outreach that keeps them enrolled. ✔ Advancement & Alumni Relations – Reach alumni where they are, with messaging that drives giving, attendance, and engagement. 📊 Mongoose by the Numbers 1,000+ colleges & universities served 25,000+ users across higher education 100M+ conversations facilitated annually 60% YoY increase in deposits after targeted, real-time texting (Kettering) 8.7% enrollment growth (McLennan Community College) 20% increase in student retention (Carroll University) 300% increase in Giving Day contributions (Brenau University) 🔹 What Makes Mongoose Different AI Agents: Teammates that make sure nothing falls through the cracks. Handle routine questions 24/7, escalate to humans when it matters, and integrate seamlessly into your existing workflows. Multi-channel engagement: Reach students via Text, WhatsApp, and Chat — wherever they already are. Actionable intelligence: Turn your CRM data into timely, personalized outreach that drives real outcomes. Built for Higher Ed, by people who've worked in it.
Offices: 505 Ellicott St, Buffalo, New York 14203, US
