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Full-time
bachelor degree
Posted 1d ago
Apply by Sep 4
~40 hrs/week
Responsibilities
The Customer Technical Manager acts as the primary representative for Gulfstream, managing complex support events and resolving customer issues related to aircraft maintenance and operations. They coordinate resources across various departments to ensure maximum utilization and prevent future aircraft downtime.
Requirements
Candidates must possess a Bachelor's degree in Management, Aviation Maintenance, or Engineering Tech, along with 10 years of related experience. A minimum of 3 years of specific experience with Gulfstream aircraft models and supervisory or management experience is required.
Full job description
Customer Technical Manager - Switzerland
Unique Skills:
At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.
Work on-site at the Jet Aviation Basel facility, serving as a primary Gulfstream representative and providing direct support to Gulfstream customers, aircraft operations, and maintenance activities.
Candidates should demonstrate a strong understanding of the Gulfstream product line, including aircraft systems, maintenance programs, and customer support resources across multiple aircraft platforms.
The successful candidate must be available for international travel to support Gulfstream customers as required.
The role requires flexibility to address customer concerns and support operational needs during weekends and holidays as necessary.
Education and Experience Requirements
Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV/G550/G450, GIV, GII/GIII, G100, G200. Supervisory or Management experience required. A&P (FAA Airframe and Powerplant) license preferred. Position Purpose:The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies to achieve maximum utilization of all resources during support events.
Job Description
Principle Duties and Responsibilities:Essential Functions:
Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
Travel to Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
Coordinate with Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them, such as, TechOps, engineering, part sales, FAST, and SC resources.
Identify, develop, and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
Provides coordination and communication with the following Customer Support and Production areas: TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream, Customer & FSI) and Warranty Administration, etc.
Lead or participate as member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB, clinics, and other customer centric forums.
Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
Administering Customer Sat and/or advocating warranty coverage for escalated customer events.
Provide written & verbal responses to all levels of customer organization, as well as, written & verbal updates to Gulfstream organization.
Provide remote Technical Operations support to when not supporting complex AOG events.
Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.
Perform other duties as assigned.Other Requirements:
Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
Experience in project management and team performance.
Understanding of PC and Mainframe computer applications including the use of standard computer word processing programs (i.e. Microsoft Office) and appropriate typing skills a plus.
This job requires one to be able to read, write, speak, and understand the English language.
Additional Information
Requisition Number: 235377
Posting Type: Internal-External
Department: J5726-Operator Support SAV
Category: Service Center
Percentage of Travel: Up to 50%
Shift: First
Employment Type: Full-time
Salary Grade:E8
Number of Openings: 2
Posting End Date: 09/03/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Creating and delivering the world’s finest aviation experience.
Industry
Aviation & Aerospace
Company size
10,001+ employees
Founded
1958
Headquarters
Savannah, Ga
LinkedIn followers
493,326
Inspired by the belief that aviation could fuel business growth, Gulfstream Aerospace Corp. invented the first purpose-built business aircraft, the Gulfstream I, which first flew in 1958. Today, more than 3,400 aircraft are in service around the world. Together with parent company General Dynamics, Gulfstream consistently invests in the future, dedicating resources to researching and developing innovative new aircraft, technologies and services.
Gulfstream’s next-generation family of aircraft, including the super-midsize Gulfstream G300, the category-leading Gulfstream G400, the award-winning Gulfstream G500 and Gulfstream G600, the ultralarge-cabin Gulfstream G700 and the ultralong-range Gulfstream G800, offers an aircraft for every mission. All are backed by the worldwide Gulfstream Customer Support network.
Offices: 500 Gulfstream Road, Savannah, Ga 31408, US · 7440 Aviation Pl, Dallas, Texas 75235, US · 6365 Discovery Dr, Appleton, Wisconsin 54914, US · 550 Connole St, Brunswick, Georgia 31525, US · 4150 E Donald Douglas Dr, Long Beach, California 90808, US
Information TechnologyAutomotiveAerospaceManufacturing
Creating and delivering the world’s finest aviation experience.
Industry
Aviation & Aerospace
Company size
10,001+ employees
Founded
1958
Headquarters
Savannah, Ga
LinkedIn followers
493,326
Inspired by the belief that aviation could fuel business growth, Gulfstream Aerospace Corp. invented the first purpose-built business aircraft, the Gulfstream I, which first flew in 1958. Today, more than 3,400 aircraft are in service around the world. Together with parent company General Dynamics, Gulfstream consistently invests in the future, dedicating resources to researching and developing innovative new aircraft, technologies and services.
Gulfstream’s next-generation family of aircraft, including the super-midsize Gulfstream G300, the category-leading Gulfstream G400, the award-winning Gulfstream G500 and Gulfstream G600, the ultralarge-cabin Gulfstream G700 and the ultralong-range Gulfstream G800, offers an aircraft for every mission. All are backed by the worldwide Gulfstream Customer Support network.
Offices: 500 Gulfstream Road, Savannah, Ga 31408, US · 7440 Aviation Pl, Dallas, Texas 75235, US · 6365 Discovery Dr, Appleton, Wisconsin 54914, US · 550 Connole St, Brunswick, Georgia 31525, US · 4150 E Donald Douglas Dr, Long Beach, California 90808, US
Information TechnologyAutomotiveAerospaceManufacturing