London, England, United Kingdom · Hybrid
About the role This is an early-stage role at a pre-funding healthtech company. Customer success sits within the Operations function - that is a deliberate choice at our current size and stage. You will work in a lean en…
Skills: Customer Success, Onboarding, Account Management, AI Tooling, Process Design
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Own the post-sales customer experience for GP practice accounts, focusing on scaled onboarding, support, and renewals. Collaborate with the Head of Operations to build repeatable CS playbooks and automate workflows using AI tools.
Requires 2-3 years of experience in SaaS customer success or account management with a strong operational mindset. Candidates must be proficient in using AI tools and comfortable working with clinical stakeholders in a regulated environment.
This is an early-stage role at a pre-funding healthtech company. Customer success sits within the Operations function - that is a deliberate choice at our current size and stage. You will work in a lean environment where resourcefulness and AI-augmented output matters.
You will be responsible for the post-sales customer experience across our entire portfolio of GP practice accounts, working alongside SDRs and AEs. Your focus is on scaled, process-driven CS - onboarding, support, health monitoring, and renewals - rather than high-touch, one-to-one relationship management. You will work collaboratively with the Head of Operations to define and iterate the CS model as the company grows.
What you will doEssential
Desirable
Automate your clinical admin with confidence.
We're transforming the NHS primary care landscape by giving GP practices what they need most: time. Our innovative automation solutions are reducing admin costs by over 75% while enhancing patient care quality across UK general practices. What sets us apart? We're the only primary care automation platform registered as a Class 1 Medical Device, developed by GPs for GPs. From patient registration to lab report processing and electronic prescriptions, our clinical-grade automation handles complex workflows with unprecedented accuracy and efficiency. Led by Charlotte Caws, our Clinical Safety Officer (ex-Babylon, NCL ICB), we're setting new standards in healthcare automation safety. Our Software-as-a-Medical-Device (SaMD) status enables us to provide advanced Clinical Decision Support Tools (CDST) that transform: Practice efficiency and cost management Clinical safety and accuracy Staff workload and wellbeing Patient care quality and access Working with NHS practices nationwide, we're proving that intelligent automation isn't just about efficiency—it's about creating capacity for better patient care. Our solutions integrate seamlessly with existing systems, delivering immediate impact and measurable ROI. Partner with us to lead the digital transformation in primary care. Let's reshape the future of general practice together.
Offices: London, GB
Automate your clinical admin with confidence.
We're transforming the NHS primary care landscape by giving GP practices what they need most: time. Our innovative automation solutions are reducing admin costs by over 75% while enhancing patient care quality across UK general practices. What sets us apart? We're the only primary care automation platform registered as a Class 1 Medical Device, developed by GPs for GPs. From patient registration to lab report processing and electronic prescriptions, our clinical-grade automation handles complex workflows with unprecedented accuracy and efficiency. Led by Charlotte Caws, our Clinical Safety Officer (ex-Babylon, NCL ICB), we're setting new standards in healthcare automation safety. Our Software-as-a-Medical-Device (SaMD) status enables us to provide advanced Clinical Decision Support Tools (CDST) that transform: Practice efficiency and cost management Clinical safety and accuracy Staff workload and wellbeing Patient care quality and access Working with NHS practices nationwide, we're proving that intelligent automation isn't just about efficiency—it's about creating capacity for better patient care. Our solutions integrate seamlessly with existing systems, delivering immediate impact and measurable ROI. Partner with us to lead the digital transformation in primary care. Let's reshape the future of general practice together.
Offices: London, GB
