Jobs at Global Touring (Now Hiring) — 4 open

Customer Service Consultant

Greater London, England, United Kingdom · Hybrid

Entry level

Position: Customer Service & Sales Consultant – Global Touring Reporting to: Customer Service & Sales Leader Location Base: Chiswick, London Contract: Permanent, full time. Salary + Bonus (Based on sales targets & KPIs) …

Skills: Sales, Customer Service, Communication, Time Management, Attention To Detail

Financial Accountant

London Borough of Hounslow, England, United Kingdom · Hybrid

Mid level

Position: Financial Accountant – Back-Roads/Topdeck Reporting to: Financial Controller Location Base: Chiswick, London, UK (3 days office, 2 days remote) Contract: Permanent Here at Flight Centre Global Touring, we’re a …

Skills: Financial Reporting, IFRS, Balance Sheet Reconciliation, Excel, FX Accounting

Finance assistant (AR & AP)

London Borough of Hounslow, England, United Kingdom · Hybrid

Mid level

Position: Finance Assistant – AR & AP – Global Touring Reporting to:Transactional Finance Manager Location Base: Chiswick, London, UK (3 days office, 2 days remote) Contract: Permanent Global Touring Here at Global Touri…

Skills: Accounts Receivable, Accounts Payable, Bank Reconciliation, Debt Collection, Invoice Processing

Commercial Analyst

London Borough of Hounslow, England, United Kingdom · Hybrid

Mid level

Position: Commercial Analyst Reporting to: Commercial Finance Leader Location Base: Hybrid – 3 days per week Global Touring Office (Chiswick, London), 2 days per week remote (Thurs & Fri) Contract: Full-Time, Fixed-Term …

Skills: Commercial Analysis, Financial Reporting, Data Modeling, Data Visualization, Microsoft Excel

Customer Service Consultant

Greater London, England, United Kingdom • Hybrid

Entry levelHybrid · 3 days in office

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Full-time
Posted 3d ago
Apply by Nov 12
~40 hrs/week

Responsibilities

The consultant is responsible for managing the full booking process for travel products from initial enquiry to trip departure. They must actively sell products, handle customer communications, and ensure high standards of customer service are maintained.

Requirements

Candidates should have a passion for sales and travel, along with exceptional customer service and communication skills. The role requires high attention to detail, strong organizational abilities, and the capacity to work autonomously.

Full job description

Position:                              Customer Service & Sales Consultant – Global Touring
Reporting to:                Customer Service & Sales Leader
Location Base:              Chiswick, London
Contract:                      Permanent, full time. Salary + Bonus (Based on sales targets & KPIs)

The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever developing our product range, driving growth in our key markets (Australia, New Zealand & North America), innovating our product delivery and ensuring we deliver a first-class customer experience that is unique to each brand. Don’t worry if you can’t find Global Touring when you search – this is our internal brand, externally we only use our customer facing brands.

Topdeck and Back-Roads may serve very different customers, however, our ‘one best way’ approach is consistent and effective in supporting the specific strategy and activity for each brand. At Global Touring, each team member works across both of our brands with equal commitment.

We’re looking for someone to join the team that aligns perfectly with our brand and values... if this sounds like you then keep reading!

Overview
Customer Sales & After Care Sales Consultants are the front line in delivering expert and unparalleled service to hundreds of thousands of explorers from across the globe. Reporting to the Customer Sales & After Care Sales Team Leader you will focus on increasing passenger numbers and creating an exceptional customer experience that exceeds expectations of our trade partners and direct customers.

Key Responsibilities

Actively sell all Topdeck & Back-Roads Products and are responsible for all aspects of the booking from initial enquiry to trip departure.
Full ownership & accountability for the booking process from start to finish.
Up sell where possible (eg. flights, insurance, additional services as required)
Effectively manage all communication channels as required (phone, email, chat, social)
Actively pursue & follow up enquires to close the sale and actively increase conversion.
Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turn around. Internal and External communications. Social Media where required.
Ensure all process’ & procedures are read, understood and adhered to. This is not limited to customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams.
Continuously Strive for a high standard of Customer Service and Customer Experience
Actively build rapport with key agents to facilitate relationships & repeat bookings.
Attend travel & trade shows/ EXPOS as required. This may require time away from home.
Assist with ADHOC tasks distributed by Team Leaders or the Head of Customer Service

Experience & Role Requirements

Experience & a passion for Sales
Exceptional Customer Service Skills
High level of attention to detail
Exceptional Time management and organisation skills
Professional written and verbal communication skills
Some travel required - Domestic with some international
Thorough knowledge of all Topdeck & Back-Roads products

Key Behaviours

A passion for all things travel related
Ability to think outside the box, be proactive and use initiative.
Actively live the Global Touring Brands and support the growth of the business.
Ability to work autonomously with little direction with your line manager based in a different time zone.
Ability to work autonomously and proactively.
Passion for travel and the Topdeck and Back-Roads product range

Right now, we’re all working in head office and from home. We are currently working in a model of 3 days office-based and 2 days home/remote working per week. However, the initial 4 weeks of training will be office based.

Hungry for more? Simply click apply, and send us your CV, and we’ll be in touch shortly.

Global Touring Values
Our values aren’t just words on a page. They’re the backbone; the steering wheel;
the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient
combines to achieve the rich consistency fueling the soul of Global Touring.

Stay Curious
We are natural born explorers. Our people question old solutions, apply alternative thinking and embrace being challenged in the search for outcomes. We’re excited by the journey on and off the road – expanding our knowledge, adapting to feedback and questioning the status quo. Value ideas over hierarchy. Have the courage to take risks. Don’t let perfection prevent growth.

Choose Transparency
We take the right way, not the easy way. We’re straight up even through the toughest conversations; tackling challenges head-on and with integrity. Honour commitments. Communicate with clarity. And build relationships based on mutual respect. Forget hidden agendas, we treat everyone fairly – despite a preference for instant coffee.

Don’t pass the buck
If we do it, we do it well. We are empowered to make decisions based on data and experience – holding each other accountable along the way. Spare the excuses. Be fearless in the pursuit of results. And take responsibility – even when no one’s looking. There will be bumps in the road; that’s ok. We own our mistakes and learn from the challenges as well as the successes.

Together we go further
Across oceans and office desks, it’s more than a love for travel that keeps us connected.
There are no silos here; we are each other’s toughest critics and loudest supporters – especially around the ping pong table. People with diverse backgrounds, different identities and varied experiences make our company exceptional. We embrace alternate perspectives, recognise each other’s strengths and champion collective genius.

Related keywords

SalesCustomer ServiceTravel IndustryBooking ManagementUp-sellingCustomer ExperienceTrade PartnersSocial MediaAdministrationRelationship ManagementTravel ShowsExposGlobal TouringTopdeck TravelBack-Roads Touring

About Global Touring

Industry: Travel Arrangements
Company size: 201-500 employees
Headquarters: South Brisbane, Queensland
LinkedIn followers: 687

We’re Global Touring. The people behind three of the most distinctive group travel brands on the road today: Topdeck Travel, Back-Roads Touring and Grasshopper Adventures. We believe group travel should feel personal, considered and full of character. That’s why each of our brands is built with a clear purpose - to connect with different types of travellers through meaningful experiences and thoughtfully designed itineraries. Whether it’s discovering a new side of Rome with a Topdeck City Insider, sharing a long lunch in Provence with Back-Roads Touring, or cycling through temples of Siam Reap with Grasshopper Adventures, our journeys are built around real moments, local stories and the people who bring each destination to life. From small and immersive to social and high-energy, our experiences vary by brand, but every one of them is shaped by a deep respect for place, a passion for storytelling and a commitment to helping travellers connect with the world in more meaningful ways.

Offices: 275 Grey St, South Brisbane, Queensland 4101, AU

View all jobs at Global Touring

About Global Touring

Industry: Travel Arrangements
Company size: 201-500 employees
Headquarters: South Brisbane, Queensland
LinkedIn followers: 687

We’re Global Touring. The people behind three of the most distinctive group travel brands on the road today: Topdeck Travel, Back-Roads Touring and Grasshopper Adventures. We believe group travel should feel personal, considered and full of character. That’s why each of our brands is built with a clear purpose - to connect with different types of travellers through meaningful experiences and thoughtfully designed itineraries. Whether it’s discovering a new side of Rome with a Topdeck City Insider, sharing a long lunch in Provence with Back-Roads Touring, or cycling through temples of Siam Reap with Grasshopper Adventures, our journeys are built around real moments, local stories and the people who bring each destination to life. From small and immersive to social and high-energy, our experiences vary by brand, but every one of them is shaped by a deep respect for place, a passion for storytelling and a commitment to helping travellers connect with the world in more meaningful ways.

Offices: 275 Grey St, South Brisbane, Queensland 4101, AU

View all jobs at Global Touring

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