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Jobs at Georgia Lottery Corporation (Now Hiring) — 4 open

Georgia Lottery Corporation logoGeorgia Lottery Corporation

Retailer Services Coordinator

Atlanta, Georgia, United States · On-site

$37k–$40k/yr

Mid level

Benefits: Health insurance Paid time off Parental leave Training & development Vision insurance Wellness resources 401(k) matching Dental insurance Tuition assistance Georgia Lottery is a recognized leader and innovator …

Skills: Customer Service, Technical Troubleshooting, Financial Processing, Communication Skills, Organizational Skills

Georgia Lottery Corporation logoGeorgia Lottery Corporation

Internal Auditor

Atlanta, Georgia, United States · On-site

$80k–$90k/yr

Senior

Benefits: 401(k) matching Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources Georgia Lottery:…

Skills: Internal Auditing, Risk Assessment, Fraud Detection, Internal Controls Evaluation, Audit Planning

Georgia Lottery Corporation logoGeorgia Lottery Corporation

Sales Representative Columbus GA

Columbus, Georgia, United States · On-site

$50k–$60k/yr

Mid level

Benefits: 401(k) Company car Competitive salary Dental insurance Employee discounts Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources Georgia Lott…

Skills: Sales Promotion, Merchandising, Retailer Recruitment, Account Management, Training

Georgia Lottery Corporation logoGeorgia Lottery Corporation

Product Quality Analyst

Atlanta, Georgia, United States · On-site

$78k–$83k/yr

Mid level

Benefits: 401(k) matching Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources Job Summary The …

Skills: Software QA Testing, Business Analysis, Test Plan Development, Functional Testing, Regression Testing

Georgia Lottery Corporation logo

Retailer Services Coordinator

Georgia Lottery Corporation

Atlanta, Georgia, United States • On-site

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Mid level

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  • $37k–$40k/yr
  • Full-time
  • high school, bachelor degree
  • Health Insurance, Paid Time Off, Parental Leave, Training & Development, Vision Insurance, Wellness Resources
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Provide exemplary customer service to retailers and licensees by troubleshooting technical issues and processing financial requests. Act as a liaison between vendors and internal staff while maintaining gaming system knowledge and updating training manuals.

Requirements

A high school diploma is required, while a bachelor's degree in Business or Accounting is preferred. Candidates must have at least three years of experience in a call center or customer service environment.

Full job description

Benefits:
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k) matching
  • Dental insurance
  • Tuition assistance
Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms.
JOB SUMMARY
The purpose of this position is to provide exemplary customer service to GLC Retailers, COAM Licensees, internal customers and vendor partners on Georgia Lottery products and programs. Duties include, but are not limited to: Navigating multiple computer applications with accuracy, tracking and documentation of calls, researching and processing financial requests, troubleshooting technical issues and other duties and tasks assigned by Retailer Services Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties include, but are not limited to:
  • Serves as a liaison between Retailers, COAM licensees, GLC staff and vendors.
  • Maintains thorough knowledge of GLC/Intralot equipment, gaming systems and their reporting functions.
  • Researches and processes Retailer requests for monetary adjustments.
  • Continuously monitors various retailer/licensee issues and reports, and works with GLC/COAM staff and vendors through to resolution.
  • Monitors retailer/licensee discrepancy reports and escalates to management for corrective action.
  • Prepares individual status reports, memos and correspondence, maintains and updates files and logs following prescribed methods.
  • Provides assistance and instruction on terminal operation report generation, game rules, and settlement procedures, requests for adjustments and GLC/COAM policy and procedures.
  • Assists the Retailer Services Manager in preparing and updating training manuals.
  • Continually stays abreast of all gaming systems related software enhancements as well as policy/procedures changes as they pertain to the retailers and licensees.
  • Responds to question complaints and request for information by telephone, in person or by mail from citizens, employees, department heads, GLC vendors partners, etc.
POSITION REQUIREMENTS:
  • High School Diploma/ GED is required.
  • Bachelor’s Degree in Business or Accounting is preferred.
  • Excellent verbal and written communication skills.
  • Organizational skills.
  • Experience with Microsoft office products.
  • Three (3 ) years of call center / customer service or related experience.
  • Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Benefits
  • Family friendly atmosphere
  • Fun environment
  • Competitive pay
  • Excellent benefits package
  • 401k with company contribution
  • Business casual workplace

Related keywords

Retailer ServicesCOAM LicenseesGaming SystemsIntralot EquipmentMonetary AdjustmentsCall CenterMicrosoft OfficeCustomer SupportFinancial RequestsTechnical TroubleshootingGeorgia Lottery

About Georgia Lottery Corporation

LinkedInVisit site
Industry
Gambling Facilities and Casinos
Company size
201-500 employees
Founded
1993
Headquarters
Atlanta, GA
LinkedIn followers
3,238

The Georgia Lottery was created in November 1992 by the people of Georgia to enhance educational funding. The Lottery for Education Act created the Georgia Lottery Corporation (GLC) to oversee and operate the lottery. The Georgia Lottery's mission is to responsibly maximize revenues for the educational programs we fund.

Offices: 250 Williams St., Ste. 3000, Atlanta, GA 30303, US

Gaming and LotteryGamingVideo Games
View all jobs at Georgia Lottery Corporation

About Georgia Lottery Corporation

LinkedInVisit site
Industry
Gambling Facilities and Casinos
Company size
201-500 employees
Founded
1993
Headquarters
Atlanta, GA
LinkedIn followers
3,238

The Georgia Lottery was created in November 1992 by the people of Georgia to enhance educational funding. The Lottery for Education Act created the Georgia Lottery Corporation (GLC) to oversee and operate the lottery. The Georgia Lottery's mission is to responsibly maximize revenues for the educational programs we fund.

Offices: 250 Williams St., Ste. 3000, Atlanta, GA 30303, US

Gaming and LotteryGamingVideo Games
View all jobs at Georgia Lottery Corporation

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