Atlanta, Georgia, United States · On-site
Purpose of Job The purpose of the Helpdesk Technician job is to function as an experienced IT resource in supporting the technologies and architectures selected by the Director of Information Technology. The Helpdesk Tec…
Skills: Windows Desktop Operating System, Microsoft Office 365, Active Directory, Citrix, Microsoft Exchange
Atlanta, Georgia, United States · On-site
Purpose of Job The purpose of this job is to oversee the activities of Project Managers and Business Analysts to prepare, establish, implement and execute effectively projects for Information Technology, Software Develop…
Skills: Project Management, Business Analysis, Software Development, IT Governance, Team Leadership
Atlanta, Georgia, United States · On-site
$50k–$60k/yr
Purpose of Job The purpose of this job is to create and maintain year-round grassroots awareness of the Georgia Lottery throughout the state. Duties include developing and cultivating relationships with players and retai…
Skills: Event Planning, Public Relations, Marketing Strategy, Relationship Management, Microsoft Office
Tifton, Georgia, United States · On-site
$31k–$36k/yr
Benefits: Health insurance Paid time off Parental leave Training & development Vision insurance Wellness resources 401(k) Competitive salary Dental insurance Employee discounts Tuition assistance Georgia Lottery is a rec…
Skills: Clerical Support, Customer Service, Microsoft Word, Microsoft Excel, Office Equipment Operation
Chatham County, Georgia, United States · On-site
$31k–$37k/yr
Benefits: Health insurance Paid time off Parental leave Training & development Vision insurance Wellness resources 401(k) Competitive salary Dental insurance Employee discounts Tuition assistance Georgia Lottery is a rec…
Skills: Clerical Support, Customer Service, Microsoft Word, Microsoft Excel, Office Equipment Operation
Atlanta, Georgia, United States · On-site
$80k–$90k/yr
Benefits: 401(k) matching Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources Georgia Lottery:…
Skills: Internal Auditing, Risk Assessment, Fraud Detection, Internal Controls Evaluation, Audit Planning
Columbus, Georgia, United States · On-site
$50k–$60k/yr
Benefits: 401(k) Company car Competitive salary Dental insurance Employee discounts Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources Georgia Lott…
Skills: Sales Promotion, Merchandising, Retailer Recruitment, Account Management, Training
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The Help Desk Technician will monitor and resolve technical support tickets while providing exceptional customer service to employees. They are responsible for maintaining desktop infrastructure, managing user accounts, and supporting various Microsoft and Citrix-based applications.
Candidates must possess a bachelor's degree in Management Information Systems or equivalent experience, along with at least one year of IT desktop or server administration experience. Proficiency in Windows 10, Active Directory, and Microsoft Office 365 is essential for this role.
The purpose of the Helpdesk Technician job is to function as an experienced IT resource in supporting the technologies and architectures selected by the Director of Information Technology. The Helpdesk Technician will also provide the necessary resources to effectively maintain the Windows based architecture including but not limited to the Windows desktop operating system, Microsoft Office suites, virtual infrastructure and connectivity to various back office products (Microsoft SQL, Microsoft Exchange, Active Directory, Sharepoint, and Citrix).
Monitor and answer incoming helpdesk calls and effectively deliver exceptional customer service.
Effectively troubleshoot installed desktops and applications to ensure users’ technical resources are returned to them quickly and in proper working condition.
Effectively work help desk tickets to provide solutions within the defined GLC SLA.
Participate in team meetings and be instrumental in developing solutions to ensure continued improvement of the teams capabilities and efficiency.
Provide technical knowledge and function as a desktop support resource for GLC employees.
Be able to recognize when user instruction is needed and provide instruction to ensure that end users know how to properly use company provided technology.
Provide support for the maintenance and operation of the desktop infrastructure and the applications housed within the infrastructure to include log auditing, service pack/hotfix application, user account creation and resource management.
Provide troubleshooting support for applications and resources published within the Citrix Presentation Server environment.
Have an understanding of basic desktop build architectures to include: Hardware platforms, driver installation/troubleshooting, application deployment, networking in a TCP/IP environment and imaging.
Understand desktop networking in a TCP/IP environment and supporting AD integrated DNS and DHCP.
Have an understanding of Active Directory and its various architectures to support authentication.
Have a basic understanding of mobile device operating systems, particularly Apple iPad.
Effectively troubleshoot the printing infrastructure and its associated components.
Provide account provisioning within the Microsoft Exchange/messaging environment to support effective and timely business communications, creation of distribution lists and public folder integration.
Understand and maintain two factor authentication architectures from the desktop perspective.
Supply input on the desktop management and design for the GLC.
Provide account maintenance functions to support adds, moves and changes of AD accounts and Exchange accounts.
Be able to participate in an on-call rotation schedule for after hours support requirements.
Bachelor's degree in Management Information Systems or commensurate experience required, a minimum of 1 year of documented experience in an IT organization within a desktop or server administration role or pertinent consulting experience, understanding of Windows 10 deployed within a Microsoft Active Directory environment and general system networking knowledge within a TCP/IP infrastructure is required. A full working knowledge of Microsoft Office 365 application suites and its deployment, maintenance and configuration is essential to the job responsibilities. Experience with Dell Desktops, Apple iPad, Citrix, and a wide array of desktop applications (Adobe suites, Visio, Project…) are a plus. Excellent oral and written communication and presentation skills required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
The Georgia Lottery was created in November 1992 by the people of Georgia to enhance educational funding. The Lottery for Education Act created the Georgia Lottery Corporation (GLC) to oversee and operate the lottery. The Georgia Lottery's mission is to responsibly maximize revenues for the educational programs we fund.
Offices: 250 Williams St., Ste. 3000, Atlanta, GA 30303, US
The Georgia Lottery was created in November 1992 by the people of Georgia to enhance educational funding. The Lottery for Education Act created the Georgia Lottery Corporation (GLC) to oversee and operate the lottery. The Georgia Lottery's mission is to responsibly maximize revenues for the educational programs we fund.
Offices: 250 Williams St., Ste. 3000, Atlanta, GA 30303, US
