Washington, District of Columbia, United States · On-site
$108k–$127k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services Job Qual…
Skills: MacOS Support, Apple Hardware, Quality Assurance, Help Desk Management, Technical Support
Reston, Virginia, United States · On-site
$111k–$150k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Manag…
Skills: Cybersecurity, Mitre Att&ck Framework, Soc Operations, Incident Detection, Cyber Risk Management
Raleigh, North Carolina, United States · Hybrid
$123k–$167k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Software Engineering Job Qualifications: Skills: Agile …
Skills: AWS Solutions Architect, Java, COBOL, Spring Framework, Angular
Hoke County, North Carolina, United States · On-site
$120k–$163k/yr
Type of Requisition: Pipeline Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Data Science and Data Engineering …
Skills: Artificial Intelligence, Leadership, Software Development, Data Integration, Data Visualization
Hoke County, North Carolina, United States · On-site
$117k–$155k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualif…
Skills: Complex Systems, System Administration, Systems Design, Systems Development, Microsoft Active Directory
Maryland, United States · Remote OK
$140k–$190k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Functional Experts Job Qualifications: Skills: Fin…
Skills: Financial Management, Medicaid, Program Integrity, Financial Auditing, Healthcare Finance
Ogden, Utah, United States · On-site
$64k–$84k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Security Operations Job…
Skills: Access Control, Security Information, Security Policies, Classification Reviews, Document Accountability
Warner Robins, Georgia, United States · On-site
$98k–$132k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Manag…
Skills: Information Security, Information Security Management, Information System Security, Network Administration, System Administration
Washington, District of Columbia, United States · Hybrid
$170k–$229k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Software Engineering Job Qualifications: Skills: Id…
Skills: Identity Governance, Product Roadmap, Product Strategies, ICAM, Identity Lifecycle Management
Chantilly, Virginia, United States · On-site
$138k–$186k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Software En…
Skills: Java, Spring Boot, TypeScript, React, Redux
Albuquerque, New Mexico, United States · On-site
$82k–$111k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Manag…
Skills: Information Security, Information Security Management, Information System Security, System Administration, Network Administration
Washington, District of Columbia, United States · On-site
$108k–$127k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program Delivery and Execution Job …
Skills: Employee Supervision, Operations Management, Problem Resolution, IT Service Management, Technical Oversight
United States · Remote Solely
$85k–$115k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Cyber and IT Risk Management Job Qualifications: S…
Skills: IT Asset Management, Software Asset Management, ServiceNow SAM Pro, License Reconciliation, License Optimization
McLean, Virginia, United States · On-site
$195k–$264k/yr
Type of Requisition: Incumbent Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infras…
Skills: Agile Delivery, DevSecOps, Scrum, Cyber Security, Configuration Management
Springfield, Virginia, United States · On-site
$71k–$91k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Logistics Job Qualifications: Skills: C…
Skills: Communications Security (COMSEC), COMSEC Management, Inventory Management, CCI Accountability, Lifecycle Management
Virginia, United States · Remote OK
$88k–$119k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Program Delivery and Execution Job Qualifications: …
Skills: Change Execution, Change Management, Collaborative Mindset, Initiating Change, Taking Initiative
Colorado Springs, Colorado, United States · On-site
$97k–$131k/yr
Type of Requisition: Pipeline Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrast…
Skills: Data Center Administration, Data Center Design, Data Center Support, Rack and Stack, Cabling
District of Columbia, United States · Hybrid
$108k–$124k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: IT Infrastructure and Operations Job Qualifications…
Skills: Clinical Information Systems, Electronic Health Records, Healthcare Environments, Medical Technology, Technical Infrastructure Assessment
Falls Church, Virginia, United States · Hybrid
$108k–$127k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Sk…
Skills: Business Analysis, Collaboration, Information Systems, Oracle E-Business Suite, Requirements Analysis
Windsor Mill, Maryland, United States · Hybrid
$111k–$150k/yr
Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Administration Job Qualifications: Skills: Business Op…
Skills: Financial Management, Business Operations, Government Contracting, Labor Reporting, Contract Monitoring
Washington, District of Columbia, United States • On-site
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Provides advanced technical support for macOS systems and Apple hardware in a secure federal environment. Manages quality assurance by monitoring tickets, conducting root-cause analysis, and mentoring Tier 1 technicians.
Requires an active Top Secret/SCI clearance and CompTIA Security+ certification within six months. A bachelor's degree and 5+ years of experience are desired.
Clearance Level Must Be Able to Obtain:
Top Secret/SCIGDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
Transform technology into opportunity as a Help Desk Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Help Desk Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
HOW A HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) WILL MAKE AN IMPACT:
· Provides advanced technical support for macOS systems, Apple hardware, and associated peripherals in a secure, executive-level federal environment.
· Reviews and monitors active tickets to ensure alignment with established quality standards, accuracy of documentation, and adherence to escalation procedures.
· Partners with the Quality Assurance Coordinator and Training Manager to identify process gaps, develop solutions, and reinforce best practices across the service desk.
· Serves as a technical SME for the Mac team—providing mentorship, guidance, and on-the-job training for Tier 1 and Tier 1.5 technicians.
· Assists with testing, evaluating, and recommending improvements for Apple hardware and software deployments.
· Collaborates with leadership to develop and implement quality improvement initiatives based on service metrics and customer feedback.
· Conducts root-cause analysis on recurring macOS issues and recommends process or configuration changes to reduce incident frequency.
· Documents resolutions, contributes to the knowledge base, and assists in developing training materials focused on Mac support procedures.
· Provides deskside and remote support for executive and VIP users, ensuring minimal disruption and delivering white-glove customer service.
· Coordinates with network and infrastructure teams to resolve complex issues involving VPN, connectivity, and account access.
· Maintains awareness of emerging Apple technologies and integrates lessons learned into operational processes.
· Scope: Serves as a manager-level technical contributor with responsibility for quality assurance and macOS subject matter expertise within the Help Desk. Operates independently with minimal supervision. Moderate complexity.
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience
Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
Security Clearance Level: Active Top Secret with SCI Eligibility
Required Skills and Abilities: Must be able to pass a basic English Language assessment test
Preferred Skills: BS/BA Highly Desired
Location: On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, occasional shift work may be required.
GDIT IS YOUR PLACE:
Flexible work schedule
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Telecommuting Options:
OnsiteGDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our clients’ sense of purpose for over half a century and have a unique understanding of their missions, complex environments, and a rapidly changing world. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Offices: Falls Church, Virginia 22042, US
GDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our clients’ sense of purpose for over half a century and have a unique understanding of their missions, complex environments, and a rapidly changing world. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Offices: Falls Church, Virginia 22042, US
