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Full-time
Quarterly bonuses, Comprehensive benefits package, Optical coverage, Ongoing training and development
Posted 5d ago
~40 hrs/week
Responsibilities
The Optometric Assistant will manage front desk operations, including patient check-in, appointment scheduling, and billing. They are also responsible for performing pre-testing, assisting with eyewear selection, and ensuring high-quality customer service.
Requirements
Previous optical experience is required for this role. Candidates should also possess strong communication skills, comfort with technology, and a background in a customer-facing or retail environment.
Full job description
Our FYidoctors - Saint John clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as an Optometric Assistant.
This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Friday.
You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyday. As our newest Optometric Assistant you'll often be the first point of contact with the public and your responsibilities will include front desk reception, pre-testing and the retail sale of eyewear.
What Will You Be Doing?
Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience
Checking patients in and out of the office
Communicating with patients in person, by phone, and by email
Managing appointment bookings, prescription printouts and billing and payments
Administering pre-testing services
Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit their aesthetic and performance needs
Interpreting optical prescriptions as written by an optometrist
Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients'
Placing Contact Lens orders and assisting with fittings
Upholding excellent customer service standards
What Do You Bring?
Previous optical experience is required
Previous experience in a customer-facing, preferably retail environment preferred
Passion for delivering exceptional customer service
A high level of comfort using technology and computers
Great communication skills
Ability to multi-task in a fast-paced environment
How You'll Benefit:
Competitive wages including quarterly bonuses (for qualifying clinics)
A comprehensive benefits package that includes outstanding optical coverage
Rapid and continued growth, ensuring a constantly challenging and rewarding environment
A workplace culture that fosters a sense of collaboration
Ongoing training and development opportunities to help you develop your career
Why You Should Join Us:
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
In 2008, our first group of FYidoctors clinics were formed out of desire to bring excellent, affordable optometric care to our communities. We were united by a passion for collaborative, cutting edge eye care.
But we were also bound together by a vision of the future of care. We saw many health and health-adjacent retail services being swallowed up by investment-led, finance-centric corporations. We wanted to bring personal, accessible care and attention, led by professionals and focused on patients and customers. And we trusted that if we put compassion and expertise first, success would follow.
And it did. We grew by leaps and bounds as new patients, customers, doctors, health professionals and staff understood we were committed to a different, more collaborative model. We began welcoming partners across Canada, developing our brand, building our very own technologically advanced manufacturing facilities, and investing in the latest in technology across our brands. As we grew, we kept the focus on relationships. New technology, shared information, services, buying power that enhanced our financial position — everything flowed back to the care and attention we could give to everyone who came through our doors, and the people who kept the lights on.
While our roots are in optometry, our hearts are in compassion and care. We always knew our values and our model could do more than just change optometry. So we brought retail optical and medical aesthetics (2021-2023) into the fold. And we found putting the experts — whether they are optometric doctors, medical doctors, healthcare providers, or business owners — front and center, and backing them with national brands, a network of support, diversified expertise and excellent financing was a winning formula.
No matter the field, we believe that by leading with compassion we can lead the field, enhancing the lives of our partners, professionals, patients and patrons.
Offices: 2424 4 St NE, 300, Calgary, Alberta T2S 2T4, CA
OptometryOpticianDoctor Ledand Eye HealthHospitalHealth Care
In 2008, our first group of FYidoctors clinics were formed out of desire to bring excellent, affordable optometric care to our communities. We were united by a passion for collaborative, cutting edge eye care.
But we were also bound together by a vision of the future of care. We saw many health and health-adjacent retail services being swallowed up by investment-led, finance-centric corporations. We wanted to bring personal, accessible care and attention, led by professionals and focused on patients and customers. And we trusted that if we put compassion and expertise first, success would follow.
And it did. We grew by leaps and bounds as new patients, customers, doctors, health professionals and staff understood we were committed to a different, more collaborative model. We began welcoming partners across Canada, developing our brand, building our very own technologically advanced manufacturing facilities, and investing in the latest in technology across our brands. As we grew, we kept the focus on relationships. New technology, shared information, services, buying power that enhanced our financial position — everything flowed back to the care and attention we could give to everyone who came through our doors, and the people who kept the lights on.
While our roots are in optometry, our hearts are in compassion and care. We always knew our values and our model could do more than just change optometry. So we brought retail optical and medical aesthetics (2021-2023) into the fold. And we found putting the experts — whether they are optometric doctors, medical doctors, healthcare providers, or business owners — front and center, and backing them with national brands, a network of support, diversified expertise and excellent financing was a winning formula.
No matter the field, we believe that by leading with compassion we can lead the field, enhancing the lives of our partners, professionals, patients and patrons.
Offices: 2424 4 St NE, 300, Calgary, Alberta T2S 2T4, CA
OptometryOpticianDoctor Ledand Eye HealthHospitalHealth Care