FuelCell Energy is a global leader in decarbonizing power and producing hydrogen through our proprietary fuel cell technology. Our mission is to enable a world powered by clean energy. As an innovator and manufacturer of…
Skills: MES Support, D365 Integrations, IT Troubleshooting, Azure Entra ID, Active Directory
FuelCell Energy is a global leader in decarbonizing power and producing hydrogen through our proprietary fuel cell technology. Our mission is to enable a world powered by clean energy. As an innovator and manufacturer of…
FuelCell Energy is a global leader in decarbonizing power and producing hydrogen through our proprietary fuel cell technology. Our mission is to enable a world powered by clean energy. As an innovator and manufacturer of…
Skills: MES Support, D365 Integrations, IT Troubleshooting, Azure Entra ID, Active Directory
Overview We are currently seeking a Site Service Technician II to join our fast-paced facilities team at our FuelCell manufacturing facility in Torrington, CT. The Site Service Technician II is responsible for performing…
Skills: Preventative Maintenance, Troubleshooting, Electro-Mechanical Technology, HVAC, Electrical Systems
ummary Material Handler will transport material, supplies and finished products to designed location. This position is responsible for timelymovement and coordination of production material on the manufacturing floor. Ho…
Skills: Verbal Communication, Organizational Skills, Attention To Detail, Mathematics, Written Communication
Warehouse Supervisor (Third Shift) Position Summary The Warehouse Supervisor – 3rd Shift is responsible for leading and coordinating all warehouse operations during the evening shift at FuelCell Energy’s Torrington facil…
We are currently seeking a highly motivated Quality Engineer to join our fast-paced, dynamic team and support FCE’s business plan by effectively and proactively ensuring the highest possible quality levels of our power p…
Skills: Quality Planning, Lean Six Sigma, Root Cause Analysis, Supplier Qualification, ISO 9001
Summary Material Handler will transport material, supplies and finished products to designed location. This position is responsible for timelymovement and coordination of production material on the manufacturing floor. H…
Skills: Verbal Communication, Organizational Skills, Attention To Detail, Mathematics, Written Communication
We are currently seeking a highly motivated Quality Engineer to join our fast-paced, dynamic team and support FCE’s business plan by effectively and proactively ensuring the highest possible quality levels of our power p…
Skills: Quality Planning, Lean Six Sigma, Root Cause Analysis, Supplier Qualification, ISO 9001
Summary Material Handler will transport material, supplies and finished products to designed location. This position is responsible for timelymovement and coordination of production material on the manufacturing floor. H…
Skills: Material Handling, Inventory Management, Microsoft Office Suite, Time Management, Verbal Communication
SUMMARY The EH&S Specialist serves as the frontline health and safety champion across extended shift and 24/7 operations, providing hands-on, real-time oversight to protect personnel, ensure regulatory compliance, and dr…
Overview: We are currently looking for a Facility Technician to join our fast-paced facilities team at our Torrington, CT fuel cell manufacturing facility. This position will report directly to the Facilities Supervisor …
Overview: We are currently looking for a Facility Technician to join our fast-paced facilities team at our Torrington, CT fuel cell manufacturing facility. This position will report directly to the Facilities Supervisor …
Overview Lead third-shift sheet metal manufacturing operations focused on reformer cell pack assembly. Ensure safety, quality, throughput, and delivery objectives are achieved while maintaining standard work, process dis…
Skills: Sheet Metal Manufacturing, Production Supervision, Lean Manufacturing, 6S, Root Cause Analysis
Overview: The Supervisor Final Assembly (FA) will be directly responsible for running the daily operation during the second shift. This will include driving consistency among the shifts with other supervisors. Responsibi…
Skills: Production Management, Root Cause Analysis, Six Sigma, Lean Tools, Statistical Process Control
Overview Lead third-shift tape casting manufacturing operations responsible for producing repeatable, high-quality parts that support FuelCell Energy production. Ensure safety, quality, throughput, delivery, and cost obj…
Skills: Production Execution, People Leadership, Lean Manufacturing, 6S, Root Cause Analysis
Overview Lead third shift sub assembly manufacturing operations responsible for producing repeatable, high-quality cell packages that support FuelCell Energy module builds. Ensure safety, quality, throughput, delivery, a…
Skills: Production Execution, People Leadership, Lean Manufacturing, Root Cause Analysis, Quality Control
Overview Lead third shift cathode manufacturing operations responsible for producing repeatable, high-quality components that support FuelCell Energy production. Ensure safety, quality, throughput, delivery, and cost obj…
Skills: Production Execution, People Leadership, Lean Manufacturing, 6S, Root Cause Analysis
FuelCell Energy is a global leader in decarbonizing power and producing hydrogen through our proprietary fuel cell technology. Our mission is to enable a world powered by clean energy. As an innovator and manufacturer of…
Overview: We are currently looking for a Facility Technician to join our fast-paced facilities team at our Torrington, CT fuel cell manufacturing facility. This position will report directly to the Facilities Supervisor …
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$34/hr–$40/hr
Full-time
bachelor degree
Medical, Dental, Vision, Company-paid Life Insurance, Disability Insurance, 401(k) Plan
Posted 17d ago
~40 hrs/week
Responsibilities
Provide critical onsite IT support for manufacturing systems, including MES and D365 integrations, to ensure uninterrupted production operations. Triage and resolve hardware and software issues for shop floor devices while maintaining detailed incident documentation.
Requirements
Requires a Bachelor's degree in IT, Computer Science, or Engineering, or equivalent experience, with at least three years of IT support in a production-critical environment. Must be able to work 2nd or 3rd shift onsite and possess strong troubleshooting skills across Microsoft technologies and industrial hardware.
Full job description
FuelCell Energy is a global leader in decarbonizing power and producing hydrogen through our proprietary fuel cell technology. Our mission is to enable a world powered by clean energy. As an innovator and manufacturer of fuel cell clean power platforms, FuelCell Energy has the only technology in the world capable of capturing carbon from an external source and producing power at the same time. In addition, we offer the only technology in the world capable of producing hydrogen, power and water simultaneously.
The pay for this position ranges from $34.00 - $40.00.
Who We’re Looking For
The Manufacturing Systems Analyst is a production-critical, onsite IT role responsible for supporting the systems, applications, devices, and infrastructure that enable manufacturing operations. This position serves as the primary on-shift support contact for manufacturing systems issues impacting production, with a focus on rapid response, clear escalation, reliable documentation, and operational continuity.
The role supports MES, D365 integrations, supply chain, quality, warehouse, endpoint, and shop floor technology needs while providing general IT support during the assigned shift when manufacturing priorities allow.
Key Responsibilities
Provide onsite 2nd/3rd shift IT support focused on maintaining uninterrupted manufacturing operations.
Serve as the primary on-shift support contact for MES, D365 integrations, shop floor devices, warehouse systems, quality systems, and related manufacturing applications.
Triage, troubleshoot, resolve, and escalate application, infrastructure, integration, and device issues based on production impact and defined support procedures.
Support endpoint and shop floor technology, including PCs, HMIs, scanners, label printers, industrial workstations, and network-connected manufacturing equipment.
Perform identity and access management activities across Azure Entra ID, Active Directory, and manufacturing systems in accordance with approved procedures.
Follow IT governance, cybersecurity, and SOX ITGC procedures, including timely documentation and audit evidence support where required.
Document incidents, root cause, resolution steps, and escalation actions in the IT service management system with clear, reusable detail.
Execute and improve runbooks, support procedures, monitoring checks, and routine maintenance activities to strengthen system reliability.
Coordinate with operations, engineering, IT teams, and external vendors to resolve complex issues and support approved system changes.
Provide general IT helpdesk support during the assigned shift while maintaining priority focus on manufacturing operations.
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent hands-on experience.
Three or more years of IT support experience in a manufacturing, industrial, or other production-critical environment.
Strong troubleshooting skills across applications, infrastructure, endpoints, integrations, and shop floor devices.
Working knowledge of Microsoft technologies, including Windows OS, Azure Entra ID, and Active Directory.
Ability to triage and resolve high-impact production issues under time pressure while communicating clearly with technical and non-technical stakeholders.
Experience documenting incidents, resolution steps, escalation actions, and knowledge articles in an IT service management system or similar tool.
Ability to follow standard operating procedures, runbooks, change controls, and escalation protocols.
Willingness and ability to work onsite in a manufacturing environment on the designated 2nd or 3rd shift schedule.
Ability to respond to critical production incidents outside normal shift hours when required.
Preferred Qualifications
Experience supporting Microsoft Dynamics 365 Finance & Operations or similar ERP platforms.
Experience with IT/OT environments, network connectivity troubleshooting, segmentation concepts, and manufacturing infrastructure support.
Experience supporting shop floor hardware such as HMIs, scanners, label printers, industrial PCs, and production workstations.
Familiarity with IT service management practices, including incident, problem, change, and knowledge management.
Experience supporting SOX, cybersecurity, audit evidence collection, or regulated IT environments.
Core Competencies
Production-first mindset with strong judgment under time pressure.
Clear, concise communication with operations, engineering, IT, vendors, and business stakeholders.
Strong customer service orientation balanced with disciplined prioritization.
Ownership mindset with strong follow-through, documentation discipline, and escalation judgment.
Continuous improvement focus aimed at reducing recurring incidents and improving operational reliability.
Success in This Role
Success in this role means maintaining reliable shift coverage for manufacturing systems, responding quickly to production-impacting incidents, documenting issues and resolutions clearly, reducing recurring problems through root cause analysis, and building effective working relationships with operations, engineering, IT, and external support partners.
Equal Opportunity Employer
FuelCell Energy is an equal-opportunity employer committed to an inclusive and safe work environment for people of all backgrounds.
We offer a competitive compensation package as well as comprehensive benefits including medical, dental, vision, company-paid life/disability insurance, 401(k) plan, employee stock purchase plan, and generous paid leave.
The successful candidate is required to complete a drug screen, criminal background check, and employment and education verification.
FuelCell Energy, Inc. is committed to ensuring that its application process provides an equal employment opportunity to all U.S. job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please send an email with your resume to [email protected]or contact us by calling 860-496-2222. Please indicate the specifics of the assistance needed.
NOTE: This dedicated phone line and email address are designed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be acknowledged. A response to your request may take up to two business days.
No agency submissions please. Resumes submitted to any FuelCell Energy employee without a current, signed and valid contract in place with the FuelCell Energy Recruiting team for this position will become the property of FuelCell Energy and no agency fees will be paid.
We thank all candidates for their interest in a career with FuelCell Energy. However, only those candidates selected for an interview will be contacted.
We're growing. Join the team advancing clean energy innovation and growth. FuelCellEnergy.com/careers.
Industry
Renewable Energy Power Generation
Company size
501-1,000 employees
Founded
1969
Headquarters
Danbury, CT
LinkedIn followers
50,733
Total funding
$718M
FuelCell Energy is an American clean energy company delivering continuous, scalable power to support mission critical applications and grid resilience.
Offices: 3 Great Pasture Road, Danbury, CT 06813, US
Sustainable energy alternativesFuelRenewable EnergyEnergyManufacturing
We're growing. Join the team advancing clean energy innovation and growth. FuelCellEnergy.com/careers.
Industry
Renewable Energy Power Generation
Company size
501-1,000 employees
Founded
1969
Headquarters
Danbury, CT
LinkedIn followers
50,733
Total funding
$718M
FuelCell Energy is an American clean energy company delivering continuous, scalable power to support mission critical applications and grid resilience.
Offices: 3 Great Pasture Road, Danbury, CT 06813, US
Sustainable energy alternativesFuelRenewable EnergyEnergyManufacturing