Shreveport, Louisiana, United States · On-site
Job DetailsJob Location: Frymaster - Shreveport, LA 71106Job Shift: 1st Shift MorningWe are Frymaster! We design, manufacture and supply best-in-class commercial fryer equipment for the global foodservice market. We empo…
Skills: Customer Service, Order Processing, Logistics Management, MS Office, Interpersonal Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Responsible for monitoring customer purchase orders, processing debit/credit memos, and providing logistics support for an assigned territory. The role focuses on responding to inbound calls and emails to resolve routine order and delivery issues.
Requires a high school diploma and 1-3 years of customer service experience, with a preference for a manufacturing background. Candidates must be authorized to work and reside in one of the specified US states.
Job DetailsJob Location: Frymaster - Shreveport, LA 71106Job Shift: 1st Shift MorningWe are Frymaster! We design, manufacture and supply best-in-class commercial fryer equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.
As Customer Service Rep I, you will be responsible for monitoring and keeping track of customer purchase orders, process debit/credit memos, logistics management and provide knowledgeable support for their assigned territory. Work is focused on responding to inbound customer calls and emails related to processing sales orders and resolving routine order/delivery issues. They may train or mentor lower-level CSRs.
Reporting directly to the Customer Service Manager, this position is based in Shreveport, LA.
This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at the time of hire.
Entering, monitoring, and tracking customer purchase orders
Process debit/credit memos through the software system
Logistics support/resolutions
Providing knowledgeable customer support for assigned territory
Maintain a good relationship with factory representatives and dealers
Receive customer purchase orders via email for processing
Resolves routine and basic problems and communicates solution or requested information to the customer
Communication with outside sales team and internal departments
May utilize a customer relationship application or database to record activities and research product information
Work is routine or follows standard procedures
May train or mentor less experienced CSRs
High School diploma or equivalent
1-3 years of Customer Service experience required
Manufacturing background preferred but not required
Familiar with MS Office applications; ability to operate all related equipment for the role
Customer oriented; capable of effectively dealing with all levels of internal and external contacts
Effective communications and interpersonal skills
Time management skills
Basic planning and problem solving/analytical skills
Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
Normal office environment
Must be able to sit for long periods of time
Must be able to lift 25 pounds
We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:
Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Employee Events and more…
For more information about Frymaster, visit www.frymaster.com
To explore more Career opportunities at Welbilt, visit www.welbilt.us/Careers.com
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.
#INDFRY
#LI-TR1
#Frymaster
We Fit the Way You Fry
At Frymaster, we are committed to bringing you intuitively engineered designs that keep simplicity, speed, and safety at the forefront to maximize both flavor and profits. With state-of-the-art technology that monitors and conserves resources, your entire operation will run lean and smooth, saving both time and money.
Offices: 8700 Line Ave, Shreveport, Louisiana 71106, US
We Fit the Way You Fry
At Frymaster, we are committed to bringing you intuitively engineered designs that keep simplicity, speed, and safety at the forefront to maximize both flavor and profits. With state-of-the-art technology that monitors and conserves resources, your entire operation will run lean and smooth, saving both time and money.
Offices: 8700 Line Ave, Shreveport, Louisiana 71106, US
