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Jobs at Freemans Event Partners (Now Hiring) — 3 open

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Venue Assistant - London Stadium

London, England, United Kingdom · On-site

Mid level

As a Venue Assistant at London Stadium, you will play a key role in supporting the delivery of world-class food and beverage operations across one of the UK’s most iconic sporting and entertainment venues. Working closel…

Skills: Hospitality Management, Food And Beverage Operations, Event Planning, Customer Service, Stock Control

Freemans Event Partners logoFreemans Event Partners

Hospitality Manager (GRFC)

United Kingdom · On-site

Senior

As Hospitality Manager for Freemans Event Partners at Gloucester Rugby, you will be responsible for leading and delivering all hospitality operations across matchdays, corporate events, conferences, private functions, an…

Skills: Hospitality Management, Event Planning, Team Leadership, Customer Service Excellence, Budget Management

Freemans Event Partners logoFreemans Event Partners

(Fixed Term) Sales Coordinator

Gloucester, England, United Kingdom · On-site

Mid level

To support the commercial activities of the department by providing a professional and efficient first point of contact for customers, ensuring sales opportunities are optimised whilst maintaining first-class customer se…

Skills: Sales Support, Customer Account Management, Commercial Awareness, Relationship Building, Analytical Skills

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Venue Assistant - London Stadium

Freemans Event Partners

London, England, United Kingdom • On-site

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Mid level

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  • Full-time
  • professional certificate
  • Competitive Salary, Bonus Scheme, 25 Days Annual Leave, Bank Holidays, Pension Scheme, Employee Benefits Programme
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

Support the planning and execution of food and beverage operations for major events at London Stadium. Ensure operational excellence, financial accuracy, and high-quality guest experiences while managing staff and compliance.

Requirements

Requires previous experience in large-scale venue hospitality and strong organizational skills. Candidates should have a customer-focused mindset and the flexibility to work evenings and weekends.

Full job description

As a Venue Assistant at London Stadium, you will play a key role in supporting the delivery of world-class food and beverage operations across one of the UK’s most iconic sporting and entertainment venues.

Working closely with the Venue Manager, clients, contractors, and operational teams, you will support the planning, coordination, and execution of all food and beverage activities across matchdays, concerts, and major events. You will help ensure exceptional guest experiences, operational excellence, compliance, and commercial performance while upholding the high standards and reputation of Freemans Event Partners.

This role requires a highly organised, customer-focused individual who thrives in a fast-paced event environment and is passionate about delivering outstanding service to tens of thousands of guests attending world-class events.

Essential
  • Previous experience within hospitality, food and beverage, events, stadia, arenas, or large-scale venue operations.
  • Strong organisational skills with the ability to prioritise tasks and manage multiple workstreams simultaneously.
  • Excellent verbal and written communication skills.
  • Customer-focused mindset with a passion for delivering exceptional guest experiences.
  • Ability to work effectively within a team and build strong relationships with colleagues, clients, and stakeholders.
  • Good understanding of food safety, health & safety, and compliance requirements within hospitality operations.
  • Competent user of Microsoft Office applications, including Excel, Word, and Outlook.
  • Ability to work flexibly, including evenings, weekends, bank holidays, and event days.
  • Proactive approach with strong attention to detail and problem-solving skills.
  • Ability to work under pressure in a fast-paced stadium and event environment.
Desirable
  • Experience working within a major stadium, arena, sports venue, or large-scale events environment.
  • Knowledge of EPOS systems, stock management platforms, and event reporting systems.
  • Understanding of profit and loss reporting, stock control, and margin management.
  • Personal Licence Holder qualification.
  • Level 2 Food Safety qualification.
  • Experience supporting large-scale sporting events, concerts, or live entertainment events.
  • Experience supervising casual event staff or hospitality teams.
  • Full UK driving licence.
  • Knowledge of concession, premium hospitality, and public catering operations.
  • Support the planning and delivery of all food and beverage operations across London Stadium events, including sporting fixtures, concerts, and major entertainment events.
  • Assist in delivering efficient and profitable F&B services while supporting financial targets and revenue growth initiatives.
  • Ensure all catering outlets consistently reflect the professionalism and brand standards of Freemans Event Partners.
  • Support stock control processes, ensuring adherence to approved product ranges, retail pricing structures, and margin protection measures.
  • Assist with event reconciliation processes, ensuring accurate reporting and financial documentation is completed within agreed timescales.
  • Complete event sales declarations and operational reporting following each event.
  • Identify opportunities to improve guest experience, operational efficiency, revenue generation, and cost control.
  • Work collaboratively with internal departments to support venue growth initiatives, staff catering provisions, and additional F&B activations.
  • Maintain positive relationships with suppliers and contractors to ensure service quality, availability, and value for money.
  • Support the recruitment, onboarding, training, and development of casual and event-day staff.
  • Promote a positive team culture through coaching, mentoring, and leading by example.
  • Assist the Venue Manager with event planning, staffing requirements, logistics, and operational readiness.
  • Ensure all food safety, hygiene, licensing, and health & safety requirements are fully adhered to at all times.
  • Support the management of outlet maintenance schedules and compliance inspections.
  • Uphold all financial, operational, and administrative processes with accuracy and integrity.
  • Maintain consistently high standards of product quality, presentation, and customer service.
  • Monitor guest feedback and customer satisfaction, ensuring any issues are resolved promptly and professionally.
  • Support continuous improvement initiatives to enhance operational performance and guest experience across all events.
  • Act as an ambassador for Freemans Event Partners, delivering a professional and welcoming experience for all clients, guests, and stakeholders attending London Stadium events.
  • Competitive salary, commensurate with experience.
  • Bonus scheme 
  • 25 days’ annual leave plus bank holidays.
  • Pension scheme.
  • Access to FEP’s wider employee benefits programme.
  • A dynamic, fast-paced environment where you can make a genuine impact at some of the UK’s most exciting venues.

Related keywords

EPOS SystemsStock ManagementProfit And LossPersonal LicenceLevel 2 Food SafetyConcession OperationsPremium HospitalityPublic CateringEvent ReconciliationVenue ManagementFood SafetyHealth And SafetyLondon StadiumFreemans Event Partners

About Freemans Event Partners

LinkedInVisit site

Enhancing the best events in the UK and Europe for 50 years.

Industry
Events Services
Company size
51-200 employees
Founded
1975
Headquarters
Gloucester, Gloucestershire
LinkedIn followers
10,857

Freemans Event Partners is a family owned business that has been supporting and enhancing the best events in the UK and Europe since 1975. We are experts in multi-service event delivery bespoke to each event and venue. From building food and beverage villages to developing payment solutions and connectivity, we cover every aspect of your event delivery to enhance the event goers’ experience. Our comprehensive solution includes an account managed service which will see your event go from a green field site to a fully equipped operation. Our teams always go the extra mile to enhance your event. Over the past 50 years, we have grown to a business that reaches over 15 million people each year at over 400 events across the UK and Europe. We cater for a wide range of events, from racing to rugby and other sporting tournaments, along with festivals and concerts.

Offices: Unit Q2, Quadrant Distribution Centre, Gloucester, Gloucestershire GL2 2RN, GB

Professional ServicesEventsEvent Management
View all jobs at Freemans Event Partners

About Freemans Event Partners

LinkedInVisit site

Enhancing the best events in the UK and Europe for 50 years.

Industry
Events Services
Company size
51-200 employees
Founded
1975
Headquarters
Gloucester, Gloucestershire
LinkedIn followers
10,857

Freemans Event Partners is a family owned business that has been supporting and enhancing the best events in the UK and Europe since 1975. We are experts in multi-service event delivery bespoke to each event and venue. From building food and beverage villages to developing payment solutions and connectivity, we cover every aspect of your event delivery to enhance the event goers’ experience. Our comprehensive solution includes an account managed service which will see your event go from a green field site to a fully equipped operation. Our teams always go the extra mile to enhance your event. Over the past 50 years, we have grown to a business that reaches over 15 million people each year at over 400 events across the UK and Europe. We cater for a wide range of events, from racing to rugby and other sporting tournaments, along with festivals and concerts.

Offices: Unit Q2, Quadrant Distribution Centre, Gloucester, Gloucestershire GL2 2RN, GB

Professional ServicesEventsEvent Management
View all jobs at Freemans Event Partners

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