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Washington, District of Columbia, United States · On-site
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Provide Tier 1 technical support across Linux, Windows, and macOS environments while driving issues to resolution through root-cause analysis. Develop automation scripts and manage user onboarding, access control, and hardware deployment.
Requirements
Requires 3+ years of experience in an IT Service Desk role with proficiency in Linux administration and scripting. Candidates must have experience with service management platforms and a strong customer service orientation.
Full job description
About the role
The Forterra Enterprise Services teamseeksa highly skilled, customer‑focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS and Microsoft 365, along with the ability to troubleshoot independently and automate where possible.You’llserve as a go‑to technical resource for issues, contribute to system improvements, and help drive a best‑in‑class support experience. Ideal candidates bring experience from high‑performance environments such as major tech companies or fast‑growing startups.
As our IT Support Technician, you willbe responsible forhandling support issues directly and escalating whereappropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This isa great opportunityto build both social and technical skills as you solve large and small issues that together allow smooth day-to-day activity at Forterra.
What you'll do
Provide Tier 1 support across Linux, Windows, and macOS environments
Own support issues and drive them to efficient resolution with strong root‑cause analysis
Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
Support onboarding, access control, and user lifecycle management
Assist with AV setup, endpoint deployment, and hardware troubleshooting
Maintain asset management and operational documentation
Collaborate closely with IT leadership to enhance processes, reliability, and user experience
What We're Looking For:
3+ years in an IT Service Desk or technical support role
Proficiencywith Linux administration and debugging (user management, system logs, networking, package management)
Experience with one or more service management platforms (Jira, ServiceNow, etc.)
Strong scripting or automation experience (PowerShell, Bash, etc.)
Excellent customer service skills and a positive, solutions‑driven attitude
Ability to thrive in fast‑moving or high‑growth environments
What We Love to See:
Networking experience (Cisco, Juniper, Palo Alto)
Experience in a start‑up or rapid‑scale environment
Demonstrated ability to improve processes and contribute to collaborative, high‑standards team culture
US Salary Range $75,000-85,000
The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra’s overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:
Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
Extremely generous company holiday calendar including a winter break in December.
Competitive paid time off (PTO) offering 20 days accrued per year.
A minimum of 7 weeks fully paid parental leave for birth/adoption.
A $9k annual tuition reimbursement or professional development stipend.
Fully stocked beverage refrigerators with all the Celsius your little heart desires.
401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.
Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.
Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.
Related keywords
LinuxWindowsmacOSMicrosoft 365PowerShellBashJiraServiceNowCiscoJuniperPalo AltoIT Service DeskTier 1 SupportAutomationNetworkingEndpoint Deployment
Forterra delivers autonomous mission systems for defense. From self-driving land systems to coordinated swarms of robotic systems; the company builds scalable, robust, mission critical hardware and software platforms that empower its customers to deploy autonomy as a force multiplier, extending reach, survivability, and effectiveness across the battlespace and industrial applications. Forterra is headquartered in Clarksburg, Md., with offices in Washington, D.C., Winter Park, Fl., Ketchum, Id. and Palo Alto, Ca.
Media Contact:
[email protected]
Offices: 22521 Gateway Center Dr, Clarksburg, Maryland 20871, US
Forterra delivers autonomous mission systems for defense. From self-driving land systems to coordinated swarms of robotic systems; the company builds scalable, robust, mission critical hardware and software platforms that empower its customers to deploy autonomy as a force multiplier, extending reach, survivability, and effectiveness across the battlespace and industrial applications. Forterra is headquartered in Clarksburg, Md., with offices in Washington, D.C., Winter Park, Fl., Ketchum, Id. and Palo Alto, Ca.
Media Contact:
[email protected]
Offices: 22521 Gateway Center Dr, Clarksburg, Maryland 20871, US