Taguig, Metro Manila, Philippines · Hybrid
<p><strong>About the Role:</strong></p><p>The <strong>Ecommerce </strong><strong>Customer Success </strong><strong>Lead </strong>plays a pivotal role in defining and implementing our Customer Success strategy.</p><p> </p…
Skills: Customer Success Strategy, Customer Experience Optimization, Data Analysis, Team Management, Knowledge Base Management
Taguig, Metro Manila, Philippines · On-site
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Skills: Competitor Analysis, Inventory Management, Product Content Creation, Customer Experience Optimization, KPI Tracking
Taguig, Metro Manila, Philippines · On-site
About the Role As a Sales and Design Technical Associate, you will support the Sales Designers in delivering refined and well-executed home solutions for clients. You will combine design knowledge with technical skills t…
Skills: Space Planning, Client Coordination, Showroom Sales, SketchUp, CAD
Taguig, Metro Manila, Philippines · Hybrid
About the Role As a Content Marketing Intern, you will support the development and execution of digital content strategies across various platforms. You will contribute to creating engaging content, support campaigns, an…
Skills: Content creation, Social media management, Copywriting, Digital marketing, Marketing strategy
Taguig, Metro Manila, Philippines · On-site
About the Role As a Technical Design Associate, you will support the Sales Designers in delivering refined and well-executed home solutions for clients. You will combine design knowledge with technical skills to assist s…
Skills: Space Planning, Client Coordination, Showroom Sales, SketchUp, CAD
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The role involves defining and implementing customer success strategies to optimize experience and efficiency while managing escalations and retention. It also requires leading a team of associates and managing internal and external knowledge bases.
Candidates must have a bachelor's degree and 4-6 years of e-commerce or customer service experience, including 2-3 years in leadership. Proficiency in Google Business Suite and a willingness to work hybrid schedules, including weekends, are required.
The Ecommerce Customer Success Lead plays a pivotal role in defining and implementing our Customer Success strategy.
Touch 100 million homes
In October 1991, Focus Global started with just one brand and 20 employees in the Philippines. Today, our team of 500 manages 30 global brands, representing the world’s most trusted home products across the Philippines, Singapore, and Malaysia. We are a lifestyle retail company that reimagines the retail experience by seamlessly blending online and in-store shopping through our omnichannel strategy. Leveraging the latest technologies, we make the world’s most premium home products accessible at your fingertips with a customer experience that's second to none. Our team champions one growth philosophy: to “focus, fail, and feedback forward”. We create unique and meaningful spaces to collaborate, grow, and #FindYourFocus. At FGI, asking “what’s next?” is a habit, thinking outside of the box is the norm, and every project is a team sport. With a vision to touch 100 million homes as #OneFocus, we create results with heart and passion to create elevated and inspired living spaces across Southeast Asia.
Offices: 24th Street Corner 7th Avenue, at McKinley Parkway, Bonifacio Global City, Taguig, Metro Manila 1634, PH
Touch 100 million homes
In October 1991, Focus Global started with just one brand and 20 employees in the Philippines. Today, our team of 500 manages 30 global brands, representing the world’s most trusted home products across the Philippines, Singapore, and Malaysia. We are a lifestyle retail company that reimagines the retail experience by seamlessly blending online and in-store shopping through our omnichannel strategy. Leveraging the latest technologies, we make the world’s most premium home products accessible at your fingertips with a customer experience that's second to none. Our team champions one growth philosophy: to “focus, fail, and feedback forward”. We create unique and meaningful spaces to collaborate, grow, and #FindYourFocus. At FGI, asking “what’s next?” is a habit, thinking outside of the box is the norm, and every project is a team sport. With a vision to touch 100 million homes as #OneFocus, we create results with heart and passion to create elevated and inspired living spaces across Southeast Asia.
Offices: 24th Street Corner 7th Avenue, at McKinley Parkway, Bonifacio Global City, Taguig, Metro Manila 1634, PH
