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First Step Healthcare

Office Manager

Columbus, Ohio, United States · On-site

$18/hr–$20/hr

Mid level

Benefits: Bonus based on performance Company parties Free food & snacks Paid time off Training & development OFFICE MANAGER Columbus, OH 43219 (on-site) | Full-Time, Non-Exempt | Monday–Friday, 9:00 AM – 5:00 PM $18.00 –…

Skills: Office management, Client intake, Record keeping, Timekeeping, Payroll support

Office Manager

First Step Healthcare

Columbus, Ohio, United States • On-site

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Mid level

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  • $18/hr–$20/hr
  • Full-time
  • high school, associate degree
  • Bonus, Company parties, Free food & snacks, Paid time off, Training & development
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Office Manager serves as the operational hub, managing client intake, records, and compliance with DODD regulations. They also oversee timekeeping, payroll support, staff training coordination, and general office administration.

Requirements

Candidates must have a high school diploma and at least two years of administrative experience. Proficiency in Microsoft Office and strong organizational skills are required, with preference given to those with healthcare or IDD setting experience.

Full job description

Benefits:
  • Bonus based on performance
  • Company parties
  • Free food & snacks
  • Paid time off
  • Training & development
OFFICE MANAGER

Columbus, OH 43219 (on-site) | Full-Time, Non-Exempt | Monday–Friday, 9:00 AM – 5:00 PM

$18.00 – $20.00 per hour, commensurate with experience

First Step Healthcare is a DODD-certified provider serving individuals with intellectual and developmental disabilities across Central Ohio. We deliver person-centered support and build a workplace where the staff who make that possible feel valued and set up to succeed.


Position Summary

The Office Manager is the operational hub of our office — the first point of contact for staff, families, and prospective clients, and the person responsible for keeping records, certifications, and timekeeping data complete, compliant, and audit-ready. This role suits someone who is detail-driven, comfortable managing competing priorities, and motivated by work that directly supports quality of care.


Client Intake & Records

• Process new client enrollments and verify all documentation is complete, accurate, and timely.

• Conduct pre-admission screening calls and intake meetings with clients, families, and guardians.

• Maintain client records in full compliance with DODD regulations and HIPAA.

• Manage recertification and redetermination timelines in coordination with County Board SSAs.


Timekeeping & Payroll Support

• Enroll clients and staff in the electronic timekeeping and EVV system.

• Verify daily punches; resolve exceptions and visit-verification errors before the pay period closes.

• Prepare payroll for management review and approval.

• Escalate overtime trends and recurring EVV errors to the Director of Operations.


Training & Compliance

• Schedule required staff training (CPR/First Aid, DODD curricula, Medication Administration).

• Track certification expiration dates and notify staff and management in advance of lapses.

• Coordinate BCI/FBI fingerprinting and all DODD-required registry and database checks.

• Maintain complete, audit-ready personnel files.


Outreach & Office Administration

• Build referral relationships with County Boards, care management entities, and community partners.

• Represent First Step Healthcare at provider meetings, caregiver meetings, and community events.

• Serve as the first point of contact for staff inquiries, family questions, and office concerns.

• Order and track office supplies; maintain confidential physical and electronic filing systems.

• Coordinate staff recognition and incentive programs.


Required Qualifications

• High school diploma or equivalent.

• Minimum two (2) years of office or administrative experience.

• Proficiency with Microsoft Office (Word, Excel, Outlook).

• Strong organizational skills, attention to detail, and sound judgment.

• Excellent written and verbal communication skills.

• Ability to handle confidential information with discretion and integrity.


Preferred Qualifications

• Associate's degree in Business Administration, Healthcare Administration, or a related field.

• Prior experience in healthcare, human services, or an IDD setting.

• Working knowledge of DODD regulations, HIPAA, payroll processing, or EVV systems.


Compensation & Benefits

• $18.00 – $20.00 per hour, based on experience.

• Paid Time Off, beginning after the 90-day introductory period.

• Performance-based bonus eligibility.

• Staff recognition and incentive programs, plus ongoing training and professional development.


Conditions of Employment

Employment is contingent upon BCI and FBI criminal background checks, all DODD-required registry and federal exclusion list reviews, and verification of references, education, and prior employment.




To apply, submit your resume to [email protected]

First Step Healthcare is an Equal Opportunity Employer. Employment is at-will. In compliance with Columbus city ordinance, we do not request salary history.

Related keywords

Office ManagerDODDHIPAAPayrollEVVClient IntakeComplianceAdministrativeHealthcareHuman ServicesIDDMicrosoft OfficeRecord KeepingSchedulingFingerprintingPersonnel files

About First Step Healthcare

LinkedInVisit site

Empowering Lives, One Step At A Time!

Industry
Home Health Care Services
Company size
11-50 employees
Founded
2023
Headquarters
Columbus, OH
LinkedIn followers
16

Our team of skilled professionals is passionate about serving others, and we create a warm and welcoming family environment that promotes personal growth and independence. We are committed to quality assurance and regularly evaluate our services to meet the highest standards of excellence. Join us at First Step Healthcare so we can make a positive difference in the lives of your loved ones. Home About Services Careers Contact JOIN US! Empowering lives,one step at a time Our team of skilled professionals is passionate about serving others, and we create a warm and welcoming family environment that promotes personal growth and independence. We are committed to quality assurance and regularly evaluate our services to meet the highest standards of excellence. Join us at First Step Healthcare so we can make a positive difference in the lives of your loved ones. Learn More At First Step Healthcare, we pour our hearts into helping our clients with developmental disabilities grow, thrive and become more independent. Our programs are designed to foster personal accountability and promote growth, all while supporting our clients every step of the way. Each and every one of our amazing clients has their very own Individual Program Plan (IPP) or Individual Services Plan (ISP) that acts as a personalized roadmap towards achieving their goals and addressing their needs. Our compassionate treatment team is constantly reviewing assessments and other data to ensure that our clients are receiving the best possible care and attention. We believe in putting our clients first and we're committed to helping them reach their full potential.

Offices: Columbus, OH, US

Developmental Disabilities
View all jobs at First Step Healthcare

About First Step Healthcare

LinkedInVisit site

Empowering Lives, One Step At A Time!

Industry
Home Health Care Services
Company size
11-50 employees
Founded
2023
Headquarters
Columbus, OH
LinkedIn followers
16

Our team of skilled professionals is passionate about serving others, and we create a warm and welcoming family environment that promotes personal growth and independence. We are committed to quality assurance and regularly evaluate our services to meet the highest standards of excellence. Join us at First Step Healthcare so we can make a positive difference in the lives of your loved ones. Home About Services Careers Contact JOIN US! Empowering lives,one step at a time Our team of skilled professionals is passionate about serving others, and we create a warm and welcoming family environment that promotes personal growth and independence. We are committed to quality assurance and regularly evaluate our services to meet the highest standards of excellence. Join us at First Step Healthcare so we can make a positive difference in the lives of your loved ones. Learn More At First Step Healthcare, we pour our hearts into helping our clients with developmental disabilities grow, thrive and become more independent. Our programs are designed to foster personal accountability and promote growth, all while supporting our clients every step of the way. Each and every one of our amazing clients has their very own Individual Program Plan (IPP) or Individual Services Plan (ISP) that acts as a personalized roadmap towards achieving their goals and addressing their needs. Our compassionate treatment team is constantly reviewing assessments and other data to ensure that our clients are receiving the best possible care and attention. We believe in putting our clients first and we're committed to helping them reach their full potential.

Offices: Columbus, OH, US

Developmental Disabilities
View all jobs at First Step Healthcare

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