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Jobs at Family Health Center (Now Hiring) — 13 open

Family Health Center logoFamily Health Center

Appointment Scheduler

Marshfield, Wisconsin, United States · On-site

Entry level

JOB SUMMARY The Appointment and Business Assistant [Appointment Scheduler] serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with custome…

Skills: Appointment Scheduling, Patient Registration, Medical Billing, HIPAA Compliance, Customer Service

Family Health Center logoFamily Health Center

Registered Nurse

Mercer, Wisconsin, United States · On-site

Mid level

JOB SUMMARY The Registered Nurse is responsible for delivering high-quality, patient-centered care through the application of the nursing process, including assessment, planning, implementation, and evaluation. This indi…

Skills: Patient Assessment, Nursing Process, Clinical Judgment, Medication Administration, IV Therapy

Family Health Center logoFamily Health Center

Manager - Alcohol and Drug Recovery

Ladysmith, Wisconsin, United States · On-site

Senior

JOB SUMMARY The Manager – Alcohol and Drug Recovery (ADR) provides leadership and oversight of ADR staff, operations, resources, and quality improvement initiatives across multiple ADR sites and care modalities, en…

Skills: Healthcare Management, Staff Supervision, Operational Oversight, Quality Improvement, Regulatory Compliance

Family Health Center logoFamily Health Center

Assistant Manager - Dental

Ladysmith, Wisconsin, United States · On-site

Senior

JOB SUMMARY The Assistant Manager - Dental supports departmental leadership in overseeing day-to-day operations and staff within their assigned area of responsibility. This individual is accountable for achieving establi…

Skills: Clinical Operations Management, Staff Supervision, Conflict Resolution, Workflow Analysis, Regulatory Compliance

Family Health Center logoFamily Health Center

Executive Assistant

Marshfield, Wisconsin, United States · Hybrid

Senior

* This is a hybrid position to be located in Marshfield. * JOB SUMMARY The Executive Assistant provides high-level administrative and strategic support to the organization’s executive leadership and Board of Direct…

Skills: Executive Support, Calendar Management, Board Governance, Meeting Coordination, Microsoft Office Suite

Family Health Center logoFamily Health Center

Dentist

Black River Falls, Wisconsin, United States · On-site

Mid level

JOB SUMMARY The Dentist is responsible for delivering comprehensive dental care, including the diagnosis and treatment of oral diseases, pediatric dentistry, prosthodontics, operative dentistry, oral surgery, and endodon…

Skills: Oral Diagnosis, Pediatric Dentistry, Prosthodontics, Operative Dentistry, Oral Surgery

Family Health Center logoFamily Health Center

Director of Dental Operations

Black River Falls, Wisconsin, United States · Hybrid

Senior+

* This is a hybrid role with regular travel required to all of our FHC Dental Center locations. * JOB SUMMARY The Director of Dental Operations provides administrative oversight for multiple dental centers. This position…

Skills: Operational Leadership, Performance Optimization, Resource Allocation, Process Improvement, Staff Development

Family Health Center logoFamily Health Center

RN Care Coordinator

Mercer, Wisconsin, United States · On-site

Mid level

JOB SUMMARY The RN Care Coordinator is responsible for coordinating, implementing, and evaluating comprehensive care plans for patients with complex medical and social needs. Working in collaboration with an interdiscipl…

Skills: Care Coordination, Patient Assessment, Care Planning, Patient Education, Case Management

Family Health Center logoFamily Health Center

Oral Surgery Technician

Chippewa Falls, Wisconsin, United States · On-site

Mid level

JOB SUMMARY The Oral Surgery Technician is responsible for providing clinical support and operating room assistance under the supervision of a dentist or physician to ensure safe and effective delivery of oral surgery se…

Skills: Surgical Assistance, Infection Control, Dental Radiography, IV Therapy, Patient Care

Family Health Center logoFamily Health Center

Appointment and Business Assistant

Town of Grand Rapids, Wisconsin, United States · On-site

Entry level

JOB SUMMARY The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This …

Skills: Patient Scheduling, Medical Billing, HIPAA Compliance, Customer Service, Records Management

Family Health Center logoFamily Health Center

Appointment Scheduler

Chippewa Falls, Wisconsin, United States · On-site

Entry level

JOB SUMMARY The Appointment Scheduler serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. The Appointment …

Skills: Appointment Scheduling, Patient Registration, Customer Service, HIPAA Compliance, Insurance Verification

Family Health Center logoFamily Health Center

Appointment and Business Assistant

Marshfield, Wisconsin, United States · On-site

Entry level

JOB SUMMARY The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This …

Skills: Patient Scheduling, Medical Billing, HIPAA Compliance, Customer Service, Electronic Health Records

Family Health Center logoFamily Health Center

Assistant Manager - Dental

Chippewa Falls, Wisconsin, United States · On-site

Senior

JOB SUMMARY The Assistant Manager - Dental supports departmental leadership in overseeing day-to-day operations and staff within their assigned area of responsibility. This individual is accountable for achieving establi…

Skills: Clinical Operations Management, Staff Supervision, Conflict Resolution, Workflow Analysis, Regulatory Compliance

Family Health Center logo

Appointment Scheduler

Family Health Center

Marshfield, Wisconsin, United States • On-site

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Entry level

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  • Full-time
  • high school, associate degree
  • Posted 4h ago
  • ~40 hrs/week

Responsibilities

Acts as the primary point of contact for patients to coordinate scheduling, registration, and billing processes. Manages medical records, processes referrals, and handles front-desk receptionist duties to ensure efficient clinic operations.

Requirements

Requires a high school diploma or equivalent with proficiency in computer and telephone systems. Previous experience in a medical/dental facility or an associate degree in health information management is preferred.

Full job description

JOB SUMMARY

The Appointment and Business Assistant [Appointment Scheduler] serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards.  This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies.  The Appointment and Business Assistant [Appointment Scheduler] supports efficient operations by facilitating seamless communication and service processes that enhance patient and customer satisfaction.

 

ESSENTIAL JOB FUNCTIONS

  1. Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency.
  2. Screens and routes incoming calls to support seamless communication across departments.
  3. Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.
  4. Collects and updates patients’ insurance and demographic information to support accurate documentation and billing.
  5. Maintains and updates provider schedules to optimize appointment availability and resource allocation.
  6. Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance.
  7. Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws.
  8. Processes Release of Information (ROI) requests in accordance with organizational policies, ensuring proper documentation, authorization, and tracking.
  9. Reviews and indexes scanned documents for accurate upload into electronic health and dental records using designated software and classification systems.
  10. Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care.
  11. Processes legal documents (e.g., guardianship orders, Power of Attorney, adoption orders) and ensures accurate notation and upload into electronic health and dental records.
  12. Prepares and distributes correspondence to internal and external parties to support timely and accurate communication.
  13. Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations.
  14. Maintains strict adherence to scheduled work hours with regular and reliable attendance.
  15. Performs other duties as assigned.

 

EDUCATION AND EXPERIENCE

  1. High School diploma or equivalent. 
  2. Excellent written and verbal communication skills.  Keyboard, computer, and telephone proficiency. 
  3. Preferred six months’ previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience.
  4. Preferred Associate’s degree in health information management, administrative assistant/medical secretary or related field.

CERTIFICATIONS / LICENSES

None.

Equal Employment Opportunity Employer  

Related keywords

Appointment SchedulingPatient CoordinationHIPAAElectronic Health RecordsMedical BillingInsurance VerificationRelease of InformationMedical SecretaryHealthcare AdministrationPatient RegistrationDental RecordsReferrals

About Family Health Center

LinkedInVisit site

Our team of health care providers are focused on listening to your needs and providing quality care.

Industry
Health and Human Services
Company size
201-500 employees
Founded
1974
Headquarters
Marshfield, Wisconsin
LinkedIn followers
241

Family Health Center is committed to providing accessible, compassionate, and comprehensive health care to individuals and families across the communities we serve. As an established, trusted nonprofit health organization, our mission is to improve the health and well-being of every person we serve, regardless of income, insurance status, or background. Our patient-centered approach emphasizes prevention, education, and long-term wellness to provide access to care and reduce financial barriers to the underserved. We are proud to be a Federally Qualified Health Center (FQHC) with 10 dental centers, two primary care clinics, and three alcohol & drug recovery clinics, and continue to expand services to meet the evolving needs of our populations. Caring for families. Supporting our communities. Advancing health equity.

Offices: 1307 Saint Joseph Ave, Marshfield, Wisconsin 54449, US · n6571 Lumberjack Guy Rd, Black River Falls, Wisconsin 54615, US · 850 Lakeland Dr, Chippewa Falls, Wisconsin 54729, US · 315 Miner Ave W, Ladysmith, Wisconsin 54848, US · 843 W Broadway Ave, Medford, Wisconsin 54451, US

DentalAODASubstance Abuseand Primary Care ServicesHealth CareNon ProfitDentalMedical
View all jobs at Family Health Center

About Family Health Center

LinkedInVisit site

Our team of health care providers are focused on listening to your needs and providing quality care.

Industry
Health and Human Services
Company size
201-500 employees
Founded
1974
Headquarters
Marshfield, Wisconsin
LinkedIn followers
241

Family Health Center is committed to providing accessible, compassionate, and comprehensive health care to individuals and families across the communities we serve. As an established, trusted nonprofit health organization, our mission is to improve the health and well-being of every person we serve, regardless of income, insurance status, or background. Our patient-centered approach emphasizes prevention, education, and long-term wellness to provide access to care and reduce financial barriers to the underserved. We are proud to be a Federally Qualified Health Center (FQHC) with 10 dental centers, two primary care clinics, and three alcohol & drug recovery clinics, and continue to expand services to meet the evolving needs of our populations. Caring for families. Supporting our communities. Advancing health equity.

Offices: 1307 Saint Joseph Ave, Marshfield, Wisconsin 54449, US · n6571 Lumberjack Guy Rd, Black River Falls, Wisconsin 54615, US · 850 Lakeland Dr, Chippewa Falls, Wisconsin 54729, US · 315 Miner Ave W, Ladysmith, Wisconsin 54848, US · 843 W Broadway Ave, Medford, Wisconsin 54451, US

DentalAODASubstance Abuseand Primary Care ServicesHealth CareNon ProfitDentalMedical
View all jobs at Family Health Center

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