Tulsa, Oklahoma, United States · On-site
JOB SUMMARY: The Senior Call Center Specialist provides hands-on operational support while assisting with daily supervision of Call Center Specialists. This role supports service level performance through active call han…
Skills: Call Handling, Quality Monitoring, Coaching, Escalation Management, Queue Management
Tulsa, Oklahoma, United States · On-site
Have passion for helping others and personal or family experience with mental health? Now hiring remarkable people who want to connect with others and make a difference with the work you do everyday! We provide the train…
Skills: Patient Care, Vital Signs Monitoring, Crisis Intervention, Therapeutic Communication, Discharge Planning
Tulsa, Oklahoma, United States · On-site
JOB SUMMARY: Provide skilled administrative support to assigned management and professionals. Monitors office process and procedures and works with supervisor to create efficiencies. Provide back-up support for front des…
Skills: Administrative Support, Data Entry, Database Management, EHR Systems, Customer Service
Tulsa, Oklahoma, United States · On-site
Front Desk Supervisor will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing wi…
Skills: Employee Supervision, Staffing Management, EHR Management, Customer Service, Financial Reconciliation
Tulsa, Oklahoma, United States · On-site
$55K annual starting salary! Full benefit package- Medical, Dental, Vision and more! Up to 34 Paid days off 1st year! CCBHC is an integrated community behavioral health model of care intended to provide integrated, evide…
Skills: Case Management, Crisis Intervention, Care Coordination, Treatment Planning, Patient Advocacy
Tulsa, Oklahoma, United States · On-site
Nurse Practitioner, under the direct supervision of a licensed MD or DO and in accordance with Oklahoma state regulations, provide comprehensive medical and psychiatric care to patients in an inpatient behavioral health …
Skills: Psychiatric Evaluation, Medication Management, Crisis Intervention, DSM-5 Diagnosis, Opioid Treatment
Tulsa, Oklahoma, United States · On-site
$82K+ annual salary for licensed Therapists/Counselors with $8K first year bonus! Therapists/Counselors under supervision start at $72K+/year with an $5K first year bonus! Premium medical, dental & vision benefits plus Z…
Skills: Trauma Informed Care, Evidence-Based Practice, Mental Health Assessment, Diagnosis, Treatment Planning
Tulsa, Oklahoma, United States · On-site
$58,000/year Salary! Bachelor's Degree in Social Services preferred. Up to 34 Paid days off 1st year! Full Benefit Package! CCBHC is an integrated community behavioral health model of care intended to provide integrated,…
Skills: Case Management, Care Coordination, Crisis Intervention, Treatment Planning, Clinical Documentation
Tulsa, Oklahoma, United States · Hybrid
Current Payrate $55,000/year! Premium Medical, Dental & Vision Benefits with Zero Cost Options! Retirement Savings Program with up to 6% Employer Match Life Insurance, Short & Long Term Disability Benefits Employee Assis…
Skills: Case Management, Crisis Intervention, Safety Planning, Mental Health Support, Substance Use Education
Tulsa, Oklahoma, United States · On-site
$55K annual salary Overflowing benefit package Up to 34 Paid days off 1st year Family & Children’s Services is looking for a Youth Care Coordinator to provide targeted support services and youth-centered Systems of…
Skills: Case Management, Crisis Intervention, Trauma-Informed Care, Care Coordination, Behavioral Health Care
Tulsa, Oklahoma, United States · On-site
$55K annual salary Overflowing benefit package Up to 34 Paid days off 1st year Family & Children’s Services is looking for a Youth Care Coordinator to provide targeted support services and youth-centered Systems of…
Skills: Care Coordination, Case Management, Crisis Intervention, Trauma-Informed Care, Behavioral Health Care
Tulsa, Oklahoma, United States · On-site
$45k–$58k/yr
$45K-$58K annual salary Premium medical, dental & vision benefits Retirement savings program with up to 6% employer match Life Insurance, short & long Term disability benefits Employee assistance & wellness programs Cont…
Skills: Individual Placement and Support, Case Management, Job Development, Interview Skills Training, Crisis Intervention
Tulsa, Oklahoma, United States · On-site
$19/hr starting payrate! Generous benefit package with 34 paid days off 1st year! JOB SUMMARY: As a Peer Recovery Support Specialist, you will use your lived experience with mental health and/or substance use recovery to…
Skills: Peer Support, Outreach, Case Management, Crisis Intervention, Recovery Planning
Tulsa, Oklahoma, United States · On-site
POPULATION SERVED: ACT Teams provide intensive, community-based services to individuals with severe mental illness. Individuals served by ACT Teams often have complex mental health needs, including acute psychosis, histo…
Skills: Case Management, Crisis Intervention, Patient Advocacy, Community Outreach, Mental Health Support
Tulsa, Oklahoma, United States · On-site
$82K+/year licensed Therapists/Counselors, $72K annually for under supervision Therapists/Counselors Plus $5,000 Sign-on bonus! Full Benefit Package! Company-provided CEUs, Supervision and training, Student Loan Repaymen…
Skills: Diagnostic Evaluation, Clinical Diagnosis, Mental Health Assessment, Treatment Planning, Trauma-Informed Care
Tulsa, Oklahoma, United States · On-site
$82K annually for Licensed Therapists, plus a $8K first year bonus! $72K annually for Therapists under supervision, + a $5K first year bonus! Premium Medical, dental & vision benefits with the ZeroCard Retirement Savings…
Skills: Individual Therapy, Group Therapy, Family Therapy, Mental Health Assessment, Diagnosis
Tulsa, Oklahoma, United States · On-site
$55K annual salary! Generous benefit package Up to 34 Paid days off 1st year! The Jail Reentry case manager will provide risk, mental health and substance abuse screening services to district court defendants with the go…
Skills: Case management, Mental health screening, Substance abuse screening, Diversion planning, Risk assessment
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The Senior Call Center Specialist provides operational support and daily supervision for Call Center Specialists to maintain service level performance. Key duties include handling calls, monitoring quality, managing escalations, and providing coaching and feedback to the team.
Candidates must be high school graduates with 2-3 years of call center or customer service experience. A Case Manager II Certification must be completed within 60 days of eligibility.
JOB SUMMARY:
The Senior Call Center Specialist provides hands-on operational support while assisting with daily supervision of Call Center Specialists. This role supports service level performance through active call handling, quality monitoring, coaching, escalation management, and documentation oversight. The Senior Specilaist serves as a working lead, modeling expected behaviors and supporting consistency, compliance, and performance improvement.
POSITION SPECIFIC DUTIES & RESPONSIBILITIES:
QUALIFICATIONS
EDUCATION:
EXPERIENCE:
PERFORMANCE COMPETENCIES:
KNOWLEDGE/SKILLS/ABILITIES:
CERTIFICATIONS/LICENSES:
SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
FCS is a nonprofit, Certified Community Behavioral Health Clinic serving adults, children, and families in metro Tulsa.
Family & Children’s Services is a non-profit, Certified Community Behavioral Health Clinic serving adults, children, and families in metro Tulsa. Since 1921, our dedicated staff has restored children’s wellbeing, healed hurting and abused children, strengthened families and provided hope and a path to recovery for those dealing with serious mental illness and addiction. We provide our services regardless of clients' insurance coverage. They are strictly confidential. We will provide services to people regardless of: -Age -Race -Color -Sex -Gender -Gender Identity -Sexual orientation -National origin -Disability -Religion -Inability to pay. We have English- and Spanish-speaking staff members. Other translation services are available upon request. Family & Children’s Services has a network of convenient office locations. In addition to weekday hours, we offer evening appointments at many locations.
Offices: 5310 E 31st St, Tulsa, Oklahoma 74135, US · 650 S. Peoria Avenue, Tulsa, OK 74120, US · 2325 S. Harvard Avenue, Tulsa, OK 74114, US
FCS is a nonprofit, Certified Community Behavioral Health Clinic serving adults, children, and families in metro Tulsa.
Family & Children’s Services is a non-profit, Certified Community Behavioral Health Clinic serving adults, children, and families in metro Tulsa. Since 1921, our dedicated staff has restored children’s wellbeing, healed hurting and abused children, strengthened families and provided hope and a path to recovery for those dealing with serious mental illness and addiction. We provide our services regardless of clients' insurance coverage. They are strictly confidential. We will provide services to people regardless of: -Age -Race -Color -Sex -Gender -Gender Identity -Sexual orientation -National origin -Disability -Religion -Inability to pay. We have English- and Spanish-speaking staff members. Other translation services are available upon request. Family & Children’s Services has a network of convenient office locations. In addition to weekday hours, we offer evening appointments at many locations.
Offices: 5310 E 31st St, Tulsa, Oklahoma 74135, US · 650 S. Peoria Avenue, Tulsa, OK 74120, US · 2325 S. Harvard Avenue, Tulsa, OK 74114, US
