Columbia, South Carolina, United States · On-site
$55k–$75k/yr
Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible sup…
Skills: Customer service, Administrative support, Diagnostic support, Repair estimation, Communication
Charlotte, North Carolina, United States · On-site
$55k–$75k/yr
Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible sup…
Skills: Customer service, Administrative assistance, Diagnostic support, Repair estimation, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Service Advisor provides administrative support to the truck service team, including managing repair orders and communicating repair status to customers. They also foster teamwork among technicians and ensure customer concerns are addressed promptly.
Candidates should have experience as a truck or auto service advisor or possess strong administrative and technical skills. The role requires an approachable style and the ability to maintain clear communication with technicians and customers.
Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas.
Excel Truck Group is seeking a 1st shift Service Advisor to join our Columbia, NC team.
If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore!
Some of the benefits to you:
Industry leading pay: Base compensation range starts between $55,000-$75,000 annually, plus monthly performance bonus
Bonus opportunities – Earn additional monthly bonus opportunities! This includes a monthly shift differential bonus of $400, plus a monthly performance bonus.
Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
Desirable schedule – 1st shift Monday-Friday weekday schedule.
Environment – Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better customer service and expedite process seamlessly as needed
Advancement – As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company
Stability – Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
Family-owned – Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.
Key Responsibilities:
Provide administrative assistance supporting a high-volume Truck Service team.
Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s). Communicates promptly addresses and resolves customer concerns and service follow-up issues.
Build productive working relationships with fellow employees through clear communications. Has an approachable style; fosters open communication through active listening.
Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
Follow up with customers to ensure they are satisfied with the service they received.
Promote cooperation and teamwork among technicians and support staff. Assists other Service Advisors when needed.
May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.
Support our Safety Culture and is committed to our Elite Support principles.
Perform all other related duties as assigned to support our dealership and our customer.
All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
We strive to be your first and ONLY call for all things trucking.
We are dedicated to providing you with everything you need to get your business on the road, and keep it there. If your truck or trailer needs service, or you just need a few parts, or you need our team of professionals to come and service your fleet on your lot, we are here for you. We also have a wide selection of new and used trucks, roadside service teams, and more to ensure whatever challenges the road brings you, we have your back. We strive to be your first and ONLY call for all things trucking.
Offices: 267 Lee Hwy, Roanoke, Virginia 24019, US · 901 W. Hundred Road, Chester, VA 23836, US · 2790 Shop Road, Columbia, SC 29209, US · 3243 Lee Highway, Weyers Cave, VA 24486, US · 821 Curtis Saunders Ct, Chesapeake, VA 23221, US
We strive to be your first and ONLY call for all things trucking.
We are dedicated to providing you with everything you need to get your business on the road, and keep it there. If your truck or trailer needs service, or you just need a few parts, or you need our team of professionals to come and service your fleet on your lot, we are here for you. We also have a wide selection of new and used trucks, roadside service teams, and more to ensure whatever challenges the road brings you, we have your back. We strive to be your first and ONLY call for all things trucking.
Offices: 267 Lee Hwy, Roanoke, Virginia 24019, US · 901 W. Hundred Road, Chester, VA 23836, US · 2790 Shop Road, Columbia, SC 29209, US · 3243 Lee Highway, Weyers Cave, VA 24486, US · 821 Curtis Saunders Ct, Chesapeake, VA 23221, US